Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Sunset Air has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sunset Air

      5210 Lacey Blvd SE Lacey, WA 98503-2444

      BBB Accredited Business
    • Sunset Air

      PO Box 8208 Lacey, WA 98509

      BBB Accredited Business

    Business ProfileforSunset Air

    Heating and Air Conditioning
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/8/2018

    Years in Business: 46

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Sunset Air offers heating, electrical, water heater, window and door repair, installations, maintenance, and replacement services.

    Business Details

    This is a multi-location business.

    Find a Location

    Sunset Air has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sunset Air

        5210 Lacey Blvd SE Lacey, WA 98503-2444

        BBB Accredited Business
      • Sunset Air

        PO Box 8208 Lacey, WA 98509

        BBB Accredited Business
      Location of This Business
      5210 Lacey Blvd SE, Lacey, WA 98503-2444
      BBB File Opened:
      3/29/1994
      Years in Business:
      46
      Business Started:
      2/14/1978
      Business Started Locally:
      2/14/1978
      Business Incorporated:
      7/1/1977
      Accredited Since:
      5/8/2018
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      50
      Alternate Business Name
      • Sunset Air Inc
      Hours of Operation

      Primary

      M:
      7:00 AM - 6:00 PM
      T:
      7:00 AM - 6:00 PM
      W:
      7:00 AM - 6:00 PM
      Th:
      7:00 AM - 6:00 PM
      F:
      7:00 AM - 6:00 PM
      Sa:
      8:00 AM - 5:00 PM
      Su:
      Closed
      Business Management
      • Mr. Brian A Fluetsch, President
      • Mr. Trenton Fluetsch, Manager
      • Mr. William Krier, Division Manager
      • Ms. Valerie Fluetsch, Member Manager
      Contact Information

      Principal

      • Mr. Brian A Fluetsch, President
      • Mr. Trenton Fluetsch, Manager
      • Mr. William Krier, Division Manager

      Customer Contact

      • Mr. Brian A Fluetsch, President
      • Mr. Trenton Fluetsch, Manager
      Additional Contact Information

      Fax Numbers

      • (360) 456-4990
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kris C

      1 star

      11/16/2023

      I run facilities in a commercial setting for over 30 years and I have found that Sunset Air has proven to be the worst company I've ever had to work with in the ********** **, area. Due to there lack of response and follow through, they have no sense of urgency or respect for there customers which is unacceptable by any business owner. I will pay extra to bring a legit company from out of town to work on my equipment and do it right the first time.I will never call on Sunset Air again.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.