ComplaintsforBentley Homes Inc
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Complaint Details
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Initial Complaint
08/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, Sir/MS.I bought this new construction house from BENTLEY HOMES INC on 03/21/2022. The Location is ***********************************************************. The property was built in ****************** August 2021. All kitchen appliances the builder provides should be brand new or new produced unless written in the disclosure. However, after we moved in, we found that all kitchen appliances were produced 15 years ago, between 2007 and 2008 . The kitchen appliances included in the purchase are: KitchenAid Refrigerator KitchenAid Built-in Oven KitchenAid Range KitchenAid Dishwasher Wolf Microwave Oven KitchenAid Mini Wine Cellar Some appliances are out of order from the first day I moved in in early June. Ice maker in the refrigerator does not work, the oven door in range cant be opened. Moreover, due to age, there are multiple unrepairable problems which impact my familys health: the rust in the refrigerators water dispenser and dishwasher. Besides that, all appliances without doubt pass the manufacturer warranty over a decade, which means some parts are already discounted and repair expenses would be sky high. Whether or not the business has tried to resolve the problem: Yes, they offered repair on the issues found by me and one year warranty for the appliances. I am not satisfied their proposal as the average lifespan of these appliances are below 15 years, for example(Ref https://www.thespruce.com/lifespan-of-household-appliances-4158782 ):Refrigerator 14 years Range and oven hoods 14 years Dishwasher 9 years Microwave 9 years Gas ranges: 10 to 18 years I can accept the appliances produced within 3 years but definitely not 15 years ago. Transaction history: the purchase contract has been attached. Thank you !
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.