ComplaintsforBud Clary Chevrolet of Moses Lake

• Initial Complaint

  12/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to this dealer on 12/11/2023 and witnessed This business practicing ugly business techniques such as charging astronomical amounts of money for regular maintenance. (as high as $5000 for oil changes and brakes) with no options to say no. I witness their employees drive every customers vehicles with excessive speed through the service bay and through the parking lots. ****** observed of over ***** mph through a parking lot, primarily by the employee *******************************. They also charged me a per individual diagnostic, every shop Ive been to in my life will charge 1 diagnostic fee to look over the whole car. At bud clary on 12/11/2023 I was there for a coolant leaks and a Window leak. They charged me $370 to tell me what I already knew with no new information. I went in telling them my window leaks and the Lines under my vehicle leak. All they did was take it back and say Yes it leaks charging 160 to look at the window, and another 160 to look under the vehicle. They are over charging on labor. I received a tech service bulletin on the cost of materials and hours labor it would take to get the job done. It was $30 for materials, and the Job was supposed be be done in 2 hours. Bud Clarys quote was $930 + another diagnostic fee. With zero explanation on why the cost was so high. The service advisor ********************* wouldnt tell me full prices of anything. If I asked for a quote on the phone, he would say, 360 plus 160 plus 50 plus, etc He never tells the actual price until after he swipes your card. No matter how many times I asked. He speaks in code when talking to his customers to try and confuse them as much as possible. Between the excessive driving of customers vehicles, the over charging for no services exchanged, this place needs to be reprimanded for their unethical, age old business practices that take advantage of people who dont understand the inner workings of a dealership or the service department.

  Business response

  12/13/2023

  Customer came in for two diagnoses. 
  
  2. customer states there is a oil leak coming from font end please check and advise.
  
  Service advisor informed customer that we would call service contract after we receive diagnostics from technician.
  
  Technician recommended:
  1. Re-sealing the back window. per leak
  2. Replacing engine oil cooler lines per leaking.  No other leaks present at the moment.  
  
  Service contract approved ********** Cooler Lines repair and declined Re-sealing the window. 
  
  Engine oil cooler lines were covered by the service contract. 
  
  The customer declined all work due to the service contract not covering the window re-seal.
  
  

• Initial Complaint

  08/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On July 20nd, 2023 ******* Farms dropped off 2019 *** ****** **** (*****************). We brought in the 2019 *** in for warranty for glow plugs replacement (serviced July 21st,2023). Overall Satisfied.ISSUE: We asked to have them service the FM Radio to work and was sent a quote for $1327.22 (including tax). Once the new radio installation was completed, they informed ******* Farms that the pickup was ready BUT the audio was still not working. At this point, we decided to not pay for the service until the radio was completely working. We were then informed the option to keep the invoice open and to fix the *** radio after harvest. On August 1st, 2023 our employee went to pick up the *** and was informed that until the invoice was fully paid they were unable to give the *** back to us. REMINDER: Our employees drove from Othello to Moses Lake to pick up the *** due to being informed that it was okay from your service employee, just to arrive and given told NO. We would like to speak to someone in upper management as well as file a complaint due to this poor service and miscommunication on your part. Our desired resolution would to be refunded. Thanks,******* Farms

• Initial Complaint

  06/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello I originally sent this to the BBB in May; *** Clary responded only twice to The ** on this matter and both times from supervisors not even involved at the time and their responses were both incorrect as to the events that happened in the exchanging of my vehicle. As of now the lender and dealership still has not taken responsibility. The lender has reached out via email but nothing really addressing any true resolve. I still have never received copies of the original documents I signed and the lender insists they will send them. The dealership has never once reached out to me as to even wanting to resolve this matter. Bottom line I was sold an unsafe car without disclosing the history of being stolen, 5 accidents 2 major one causing frame damage, along with an airbag recall which they even state on the BBB not to drive a car with this recall to another client who filed a complaint with the BBB but still has said nothing as to the recall going on 3yrs. Help me please Sent: Friday, May 20, 2022 10:48 AM To: Info <**********************************>Subject: Message from BBB.org Hello, I will make this short as possible. I have the Attorney General involved with my dispute with a local car dealership and my lender. I was sold a vehicle last July and at no time was anything disclosed as to the true just of the vehicle. I have been dealing with this since last September with our an resolve. The car has been in 5 accidents at least 2 where major and the last one listed chassis damage. There are airbag recalls for the last 2 years and I was not informed of this either. I did notice that in this same recall the dealership warned the client not to drive due to being unsafe. I have still heard nothing about this recall from the dealership. The car has also been stolen that in itself clouds title and has to be disclosed it yet again it wasnt. This is just the tip of the iceberg. If there is anything you could assist me with I would be greatly appreciative. Thank you ***********************

  Business response

  06/17/2022

  I am the General Manager and I am the person who responds to all of these complaints. I did get all the information I stated in my previous statements from all the managers that were involved with ***************. This vehicle did pass our inspection process, it did not have a salvage, junk, destroyed or total loss marks on the title therefore its a clean title. 

  Customer response

  06/29/2022

  Hello
  I apologize I didnt realize I had a time limit for my response. I have been in the process of moving and only now have I been able to catch up on my emails. I guess there is nothing I can do other then get an attorney. The car should never have been sold to me and Bud Clary from the beginning had never tried to make this situation ok. I have been blamed and ignored. I guess I am just frustrated that this type of selling a vehicle is acceptable. I feel as though other then me no one will stop and actually look at the matter at hand. The title is cloudy because of being stolen and had to be disclosed at the time of purchase that is a clear law in **********. The recall for the drivers airbag for over 2 years when I purchased was never disclosed to me or was I contacted by the dealership to fix it. They even said on your site that a vehicle should not be driven u til that recall was fixed..but apparently didnt apply for me. The Carfax never disclosed and it clearly shows the accidents and states damage to the frame and yet again nothing other then to put me on the spot and embarrass and degrade mealmost for the fact I was a woman. I am at my wits end as to what is allow able for business practices. I still have not received a response as to would anyone there ever have sold this vehicle in the the same manner as they did to me and handle it the same way when the safety and legality of the car? What is considered safe when it comes to a vehicle at Bud Clary? Everything I have read law wise, people who I have talked to(insurance companies, **************** and ************** Licensing, other well known dealership and a certified ****** Body Technician who has worked for ****** body shop in ********* for years) so they are all wrong and in on it with me to be dishonest about the car? Never once was I contacted after I had went in to try and resolve the issue. I never asked for a replacement car nor did at anytime was I asked or informed that I was trading in my car as a sale for another and did qualify for a new loan. Why would the dealership say that? It never happened period! I was treated as a non important sweep it under the rug customer. It takes a lot for me to be affected by others behavior and or treatment towards me, but what happened to me was degrading and no care of my safety mattered. Well, whoever bought the car now I will let them know what happened and so at least someone cared enough for their safety and the truth. Um I guess now the Attorney General and BBB unfortunately would not or could not help me in this matter so what was the point of me contacting either one other then to be told I was still on my own with this. Almost a year and nothing and no care as to my consumer rights and or my safety. I am soo disappointed I did the right steps and it was pointless. Well I will stop my rambling on this matter and just keep going on my own. Thank you for amusing me and taking the time to do so.
  
  ***********************

  Business response

  07/07/2022

  We spoke with *************** when she originally had frame damage concerns. My service manager **** and my technician where present. We did not make fun of her or for any reason try to belittle her because she is a female. We just questioned the statements about frame damage she told us her experienced technician showed her what he was talking about or if he pointed out where he thought it was damaged. We inspect all our vehicles and this one was not the exception. We talked to her on 10/26/2021 and she came in so we can look for an alternative vehicle and we couldn't find the right fit for her. She worked with *************************** who is a sales manager here. As stated on our previous responses we have re-verified and the vehicle does have a clean title. We put a carfax in all our vehicles and also have them on our website at no cost to customers so they can review for any problems, history and maintenance at no cost.  

  Customer response

  07/18/2022

   
  Complaint: 17435035
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer response

  08/01/2022

   
  Complaint: 17435035
  
  I am rejecting this response because: I am not ok with the dealership not taking responsibility for selling the car to me. It is not just one or two things wrong with this vehicle there are many. The dealership had never taken any ownership of the problems with this vehicle and everything that has been written by the dealership as to a response is incorrect. I feel as though I have been blown off and they do not really care about their reputation handling this issue. I will again seek legal advice and council but will follow thru with a lawsuit unlike last time when I was giving the dealership and lender benefit of the doubt that this could be resolved without legal action. 
  

  Thank you for your time.
  
  

  
  

  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩