ComplaintsforLaura's Cleaning Services LLC
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Complaint Details
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Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 8th we hired this company to clean our house as we had relocated to another state and needed to get it ready to sell. We put our trust and faith in this company to take good care of our home while they were cleaning it. I had sent a list of things that I needed done, including cleaning the exterior windows. After spending $900 for 4 and 1/2 hours of work they did not clean the exterior windows so I contacted them and asked them to go back because it was in the agreed upon list of items. They went back and clean them and completely damaged our window screens. We have photo proof of before and after, including proof from a home inspection that had just been done by a professional home inspector, photos from a professional photographer and several professionals that had been in the home right before they were there cleaning the windows. All proving the window screens were in perfect condition until they cleaned those windows. I sent the pictures to the business owner. After denying getting the pictures I resent them along with all the proof from the home inspector and the photos from the photographer and they still denied doing it said the screens were like that when they got there. They left chunks of plastic all over our ground where they busted the screens and just kept damaging our screens and left it. I asked for replacement of the screens and they are just denying any involvement and will not work with us. We are asking for the company to replace the window screens and/or compensate for the cost for us to have them replaced. I have a lot of proof that it was them that did it. Below I will attach pictures of the damage. I can send screenshots from the inspector's report showing the windows were not damaged before they were there and our house is also listed on the market with the screens looking fine in those photos which was all done right before they went and cleaned the windows.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.