Business ProfileforDME Auto Service

My **** ****** pickup developed a coolant leak at the intake manifold gasket. I usually do my own work on this vehicle but didnt in this case because of time constraints with busy family schedules and work projects. I supplied DME with parts I had sourced, specifically ****** OEM, because of poor quality/ longevity issues Ive experienced using aftermarket parts. I was told they could have the work finished in 4 to 5 business days. It took 10.. and was told that a couple of mechanics were out sick. I understand that, and unfortunately it happens. What I dont understand is the poor workmanship I discovered after I received the vehicle back. First hint was that the idle was unstable when engine was up to temperature. Found the throttle position sensor was missing a s**** the other was barely tightened. At that point I started looking closer and saw the manifold was still leaking coolant! The intake manifold is secured to the engine block with two nuts and nine bolts. Turns out both nuts were missing and each of those bolts were loose, some not even snug to the washers! For this job the fuel filter was also specified for replacement because access to it is made very easy when the intake manifold is removed. The bolts for the new fuel filter were also missing, leaving it flopping around against the starter. Sorry, thats just not safe!!! To DMEs credit there were other requested work items unrelated to the coolant leak that were done correctly. When I called to explain the bad situation with the vehicle and voice a complaint the owner was apologetic and indicated he would offer a partial reimbursement for the labor.Several months have gone by with no response or reimbursement even after a friendly reminder call.