Business ProfileforKorum Hyundai

I purchased a used 2017 ****** from Hyundai Puyallup in November of 2023. In late June of 2024, my engine light began flashing and I experienced problems accelerating. I was able to schedule a diagnostic appointment at Korum for July 30th. I was quoted for almost $10,000 in ***airs. I paid about $18,000 for the car just 7 months earlier. I was told I needed a new catalytic converter which was quoted at $4500.We asked to speak to the manager, *****, and he was able to get the total down to $2300 by suggesting we purchase an after-market catalytic converter. He also said that he would have a out-of-shop mechanic ***air the car. ***** said it would cost around $600 and that hed make arrangements to have the work done 3rd party. We okayed it.I heard nothing from the dealership for 3 weeks. I called for an update and they said that they were waiting for a part. On 8/27/24, they said that my car was ready. When the service advisor ******** went to check us out, we noticed that the catalytic converter was not listed under services provided. When I asked if it got done, she said that it was the first time she was hearing about it. We asked her to call *****, who said that he forgot to do it but that they would reach out to the 3rd party mechanic that day.****** then said hopefully well have it done next week, should cost like $100-200. We asked her to please have ***** call us, and to this day he has not. This is the second time that my husband has asked for the manager to call him back, the first time being when we received the original quote, and he has failed to do so both ******** is now 9/23/24 and I called the dealership for an update as I have yet to hear from anyone. The *** put me on hold while she talked to ****** to get an update on my car status. She proceeded to tell me that ****** was out on medical leave and that ***** took over our case. He was not in today so she had no update. I asked her to have him call me ASAP as its been close to 3 MONTHS.