Business ProfileforAAMCO Transmission & Total Car Care
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 10212 122nd St E Ste C, Puyallup, WA 98374-2641
- BBB File Opened:
- 8/29/2011
- Years in Business:
- 13
- Business Started:
- 3/1/2011
- Business Started Locally:
- 3/1/2011
- Business Incorporated:
- 3/31/2011
- Accredited Since:
- 3/19/2012
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 3
- Alternate Business Name
- AAMCO
- Louvin Automotive LLC
- Hours of Operation
Primary
- M:
- 8:00 AM - 6:00 PM
- T:
- 8:00 AM - 6:00 PM
- W:
- 8:00 AM - 6:00 PM
- Th:
- 8:00 AM - 6:00 PM
- F:
- 8:00 AM - 6:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Vince Ornato, Manager
- Mrs. Louise Bostock, Member
- Contact Information
Principal
- Mrs. Louise Bostock, Member
Customer Contact
- Mrs. Louise Bostock, Member
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Josh C
1 star06/05/2024
AAMCO Transmission & Total Car Care Response
06/17/2024
This is a very misleading review. **************** decided to provide his own transmission to replace the failing unit in his vehicle and paid us to install it. To clarify, **************** DID NOT spend $9,000 with AAMCO, he paid us $3,330. in labor and $745.21 for parts that include the transmission fluid and a transmission cooler.
During a transmission swap, it is very common to swap some parts from an old one to new one, in particular nuts and bolts. Unfortunately, we can only warranty the parts we provide and the labor. Had **************** purchased the transmission through us, we would fully warranty the parts and labor through our Nation-wide warranty. ******************** replacement transmission turned out to be the incorrect year for his vehicle as discovered when scanning codes upon the final test drive. This is why it doesn't work properly. **************** was advised he provided an incorrect unit once we discovered this. The issue is noted on his invoice that he has signed off on (though he did not indicate a yes on the request for the old parts to be returned) and he was provided with the original transmission from his vehicle.
**************** has not contacted us directly for any assistance since he picked up his vehicle last year, but instead chose to falsely represent what actually occurred on multiple media platforms. He is not looking for any resolution and has stated as much to our corporate office.
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