Business ProfileforGlacier Peak Winery

On or about June 6, 2022, I made a large reservation for my field work crew over the summer at Glacier Peak's "resort," starting July 17, 2022. For the most part, my team was to occupy a doublewide mobile home on the property, but they occasionally needed additional accommodation in the Lodge. The owner does not have online booking, and relies on texting or phone calls for making reservations. The woman I spoke with was clearly having trouble understanding the extent of my team's needs, and ended up booking more rooms than were necessary, but I didn't know this at the time because no confirmation email was sent. She took my credit card information and email address and assured me the booking was in place, in spite of my warnings to her that there were still some details ** in the air that would probably need adjusting. I was told that a one-night deposit for each room each week would be required, and there was a 2-week cancellation policy. On July 11th, I emailed the resort to inquire about the details of the reservation (I needed documentation to reconcile the credit card charges), and received an emailed response that the down-payments had been made, but no detail was provided. The next day, I emailed again to let them know that we were cancelling the first week of bookings due to a change in the project work schedule, assuring them I understood that we were forfeiting the deposits for that week. There was no response to that email, so I wrote to them again, to confirm they had received the information, and to provide a spreadsheet of what was needed for the remaining reservations (dates, room counts, etc.). When there was still no response, I called and discovered they had the wrong email address for the confirmation (except they were responding to my other emails), and finally sent the details on 7/19. From then on, the owner has repeatedly refused my attempts to get credits for the overbookings, citing the 2-week cancellation policy.