ComplaintsforGu-Wi Gutters and Windows
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My experience with Gu- Wi was awful on all fronts: poor scheduling (8+ visits to finish what was quoted as a 1 day job), not adhering to the details estimate (using chemicals when clearly instructed not to), damaging the siding on my house, not responding to my multiple request to set up a call me about the damage, weeks later flat our lying saying that they did not damage the siding on my house, transferring me between 7-8 representatives, connecting me with the manager only to have him not make any effort to contact me back, followed by not connecting me with the highest ranking local manager, missing schedule phone calls and in general, THE WORST EXPERIENCE I HAVE HAD HIRING A COMPAY TO DO WORK ON MY HOME.Initial Complaint
01/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Company failed to repair roof. Paid invoice not realizing roof was still leaking because it was dry on day roof was supposedly fixed.Customer response
02/13/2024
Hello- I need to withdraw a BBB complaint. Number 623169528B694. The business ***** Gutters, offered a full refund and the issue is now resolved. I attempted to close on the website where I filed but I could not figure out how to edit/close this complaintInitial Complaint
02/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The company installed gutter protectors July 23,2022. They did a terrible job and clearly installed a product that was not designed for my roof. Photos are the resulting problem and self-evident and acknowledged as problematic by their staff. I paid ******* dollars for the work that included a window and skylight cleaning. They sent someone back to repair the problem. He repaired the most egregious part but failed to address the rest. I was not present at the time. He claimed he inspected all the gutters, but clearly did not. Another fellow came while I was on vacation. As far as I can tell he did nothing, but agreed the wrong materials were installed, and that a "supply chain" issue was causing them difficulty. I have been patient. Requested they get back to me with a solution several times. I get a pleasant acknowledgment from their staff, but no follow through. If they are willing to refund my cost I will amend my on-line reviews to reflect this.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.