ComplaintsforThrift Books Global, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have ordered 3 of the same Book to different addresses and they have NEver been delivered I will never order again for thrfitbook I paid and never delivered And in the past have never had a problemBusiness response
10/18/2024
Greeting from ThriftBooks,
We are sorry to hear your packages were not delivered as expected. The tracking shows that **** was not able to validate the shipping address(es) entered on the orders. As those orders were not received, we did issue full refunds to the original payment method. Those refunds can take 2-5 business days to post to your original payment method or account. The total refund was for $111.08 for the 3 separate orders. Again, we do apologize for the inconvenience this has caused you or your recipients.
All the best,
ThriftBooks
Initial Complaint
10/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The date of the transaction was 9/30/2024. I had sold the company many of my own personal, new condition books for a sum of $21.91. I ordered 8 of their books in less quality condition, for $97.88, which they took out of my bank account immediately. They took the $21.91 that I sold my own books for, and applied that sum to my order, which made my order $75.97. At the first of October of 2024, when one of my backordered books had not come in time for my friend's birthday; which was entitled: ************** Friends in Conversation; I contacted them to cancel that book; which shortly thereafter they contacted me & said that they couldn't fulfill the order for that book, anyway. After that, they sent me an e-mail saying that they were going to refund the price of the book back to my credit or debit card, which they said was going to be $22.35. Today, October 15, 2024, I received my bank statement, and it said that they only refunded me $ .44 cents. Now, they are saying that the money they said I was going to be refunded, is actually going to be a gift card, to purchase more of their books, which I don't want to do, now, because of this trouble they are causing me. I think it is a bad practice for their business; I am disabled; I live in ********** housing; I live on food stamps; and I just cannot afford to look the other way, when they promise to refund me what is due me, $22.35, and after much writing ************* with no resolution; I am asking the BBB to help me. I hope you can get this settled so I can receive my $22.35 from the company. I will not have anything to do with this company after this whole mess gets settled. I did print out their letter that stated that they would refund my money back to my credit or debit account; and it was for the $22.35. The order # from the vendor who cancelled the backorder client was #*********. The order # I originally had when I ordered the books was #********. I still have both papers, if needed.Business response
10/16/2024
Greeting from ThriftBooks,
We truly apologize for the experience you had. Regarding the BuyBack order, we do see store credit was chosen as the payment option and unfortunately, we are unable to change that once it was applied to your account. In regards to the order you placed we have issued a full refund for that order. You should see that credited back to your original payment method in 2-5 business days. You are welcome to keep the items, or feel free to donate those to your local charity.
Again, we sincerely apologize for your experience and hope to continue to provide your reading needs.
All the best,
ThriftBooks
Customer response
10/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22426931, and find that this resolution is satisfactory to me.
Sincerely,
Kathy KeelerInitial Complaint
10/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a book from the website, the listing showed a specific book with a specific cover, which is what I was looking for. I specifically purchased this for that cover as a gift for someone. The book I received was the correct title but the wrong cover and the whole reason I purchased this book was for that cover, which is what the cover was listed as on the listing on their website, when I reached out to customer service with this for resolution, they said that the book is nonrefundable because the one that I received is the correct book with a different cover, but thats not the one that was listed on their website and it is not what I . I placed my order on September 27, 2004.Business response
10/16/2024
Greeting from ThriftBooks,
We truly apologize for the experience you had. We have reviewed your contacts with us and do see that we have issued a full refund for this item. There is no need to return it to us, we suggest donating any unwanted items to a local donation center, library, or friend. This refund should post to your original form of payment in 2-5 business days. Again, we apologize for any inconvenience.
All the best,
ThriftBooks
Customer response
10/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
09/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made an order of 3.99 but I needed the book quickly so I paid roughly 15 to get the 2 days shipping. It will only arrive after 4 days. When I mentioned it to thrift books that I wanted a refund since they did not provide the service they promised they sent me a link that has their shipping policy, which was NOT clear on the purchase of the special shipping. Had I done nothing and not paid extra Id likely have gotten the book on the same day or 1-2 after for the standard 5-7 day shipment.Initial Complaint
08/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased two books from Thriftbooks on July 25 for $35.09 and I had a $6 credit for buying any book over $6. Both of my books were over $6 a piece. I met the timeline to get my $6 book Reward Credit (expired July 27). I also met the timeline for the 30 bonus points (last day July 31). I submitted a message to Thriftbooks and did get a reply but I cannot find the email. I was told that my credit would be refunded to me. That didn't happen.Business response
08/23/2024
We apologize for any inconvenience or confusion regarding your recent experience with us. Our ReadingRewards program earns rewards that can be used towards any "used" item from our website up to the $6.00 for the Bookworm tier you are currently at. Please see Section 3.2 of the Terms and Conditions for more information on this reward program and redeeming those rewards found here: *********************************************************
The promotion for the 30 bonus points was valid for any orders placed during the July ***** timeframe, as seen in the attached promotional email. We see your most recent and last order was placed 7/25/24, before the promotion began. We have added 30 points to your account as our apology for any confusion on this promo. Please feel free to contact our customer service team directly if we can be of further assistance to you.
All the best,
ThriftBooks
Customer response
08/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Breggetta *********Initial Complaint
08/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Either the book is not as described, or it was severely damaged in shipment. This heavy and sizeable hardcover book is bent in the middle, and the covers are separated at the binding. This book arrived in the green Thriftbook labled plastic bag type envelope. This method greatly exposes the book to handling damage, especially for books that are large and heavy like this one. I have tried going through the Thriftbook "returns" process, but that site will not let me complete a return request. I have tried to find some way to call Thriftbooks, but I can find no way to do so on their site.Business response
08/02/2024
We apologize for the experience you had with your order. We do see that a return label was generated and emailed to you through our returns portal. We do see that you contacted our customer service department today via telephone and a full refund was issued to you. Please allow 2-5 business days for that to post to your original form of payment. Please do reach out to our **************** team, if ever you encounter and issue with an order. We will work to assist you and making it right.
All the best,
ThriftBooks
Initial Complaint
07/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Thriftbooks.com recently started a book buy-back program. You can use their app to scan the **** of the book and get an instant quote from them. I followed their process (carefully packing books, using their shipping label, including a packing slip) and submitted 14 books. Many were hardcovers with dust jackets in very good used condition. They quoted me just over $13, which was low, but I agreed to this. They just paid me $3.18 for these 14 books. Additionally, they are stating that 12 of the 14 books I sent them were missing. These books were not missing. In my opinion, they are operating a scam to trick people into sending them books, paying them pennies (or not at all) so they can add to their stock and resell at much higher prices. I contacted their customer service and they immediately responded with Items we receive that do not meet our acceptable condition requirements are either re-valued or rejected and your BuyBack Offer will be adjusted. Rejected items are not eligible for payment and will be recycled. We cannot send back rejected items. I feel this is a scam and the public should be warned that they are fraudulently obtaining books from customers.Initial Complaint
07/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
They refuse phone or text customer service. My email not working but they insist the only way to order the 6 health books Ive selected in their website is to remember my old email password or make a new one. Dont know how. Isnt accommodating customer service worth at least half the value of a business? ??**************.Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
The books were advertised as being in good or acceptable condition, and as it is evident, they are not. Plus, I was offered a refund on 6/7/2024 which has not been delivered. The company makes it difficult to contact a representative.Business response
06/27/2024
We are sorry to hear about your experience. We have reviewed your order and contacts with our customer service team. We received the email you sent on 6/6/24 @ 5:52 pm and one of our representatives responded on 6/6/24 @ 6:02 pm. A full refund for this item was issued at that time. Refunds may take 2-5 business day to post back to your original payment. That credit was settled on 6:45 pm. If you do not see that credit on your original form of payment, please contact us via email 24/7 here ************************************************; Or if you prefer a live conversation our live chat and phones are available 8am-4:30pm PST at **************.Customer response
06/27/2024
Complaint: 21908332
I am rejecting this response because:
I have not received the refund as stated in their response.
Sincerely,
***************************Business response
07/10/2024
Please reference ARN # (or Trace ID) *********************** with your bank or the card issuer. This refund has posted and settled so they should be able to locate the missing refund using this identifying ID number. We are happy to assist further if you would like to speak to a supervisor who can provide additional information. Due to privacy policy we cannot provide card or personal identifying information as this is a public forum. We encourage you to contact our team for further help in locating the refund we have issued.
All the best,
ThriftBooks
Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I wish to stay anonymous. My wife has been working there since the early winter. They have no AC/Heat. They are working in poor work conditions. It is the beginning of summer and my wife comes home literally everyday dehydrated and drained from the heat inside the building.Business response
06/24/2024
ThriftBooksDallas location employs large industrial fans, large industrial swamp coolers,and recently upgraded roof insulation, including thermo barrier, to help keep the employee work environment as comfortable as possible. ThriftBooks also provides hydration (water, ice, Gatorade, etc.) to employees, and hydration stations are available around its facility. ThriftBooks operates all of its facilities, including its ****** facility, in accordance with applicable law and OSHA standards.
The health and safety of Thriftbooks employees is a top priority for ThriftBooks,and ThriftBooks is happy to address employee concerns and work toward a mutually agreeable resolution. We encourage our employees to bring any issues to our attention using the process described in our employee handbook.
Sincerely,ThriftBooks
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
44 total complaints in the last 3 years.
21 complaints closed in the last 12 months.