ComplaintsforCharms
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 12/01/2023 I placed order #***** for 17 charms for an Italian charm bracelet, as a Christmas gift for my daughter.My order confirmation said I would receive my order in **** days. It is now 12/21/2023 and I have received no further communication from the seller. I have written to them three times to ask about the status of my order, but they refuse to respond. They took my money and arent providing me with the product I purchased. I either want my order delivered promptly, or all of my money refunded back to me.Customer response
01/09/2024
Hi, I finally received my order, but it was missing one of the charms I have tried to contact the company, but not received any response, or a replacement for the missing charm.Customer response
01/10/2024
I wrote another email to Charms, requesting that the send the missing item from my order (a mushroom charm). They never responded after I wrote on 12/23/2023 about this issue, nor on any of the other three times I contacted them about my order, so I dont expect to hear from them or receive my charm now either.
This company is a scam and they are thieves. They take peoples money and dont send them their orders unless someone like BBB gets involved.Customer response
01/19/2024
After still receiving no response, I sent the following to the company on January 19th:
Hello,
I have written many times now regarding my order. It was missing the mushroom charm.
I expect you to send it to me immediately, or refund $3.99 plus tax or I will take legal action.
I am a lawyer, so Im not bluffing.
Send me my charm or refund my money. NOW.
I have already contacted the Better Business Bureau and will now be contacting the Attorney General. Expect to hear from them soon.
***************************
948 ********************
************** ** 55114-1123
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.