ComplaintsforMechanics Pride Tire and Automotive, Inc.

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got scammed under duress. Dropped truck off my escalade for minor misfire. Worked with ******,although i kept asking for ****, who i worked with for years. ****** said hes on vacation. ****** called, told me for 900 dollars for a tune up and ac belt. I said thats riduculous. ****** told me hed call me back. He called back and asked for ****** is ok,i said ok. After another few hours ****** called back and said its ******. He told me the truck wont be running and id have to tow it home. I had drove the truck in this condition for a month with no real issue. At this point i knew there was a scam going on. I said ok under duress. I went to pick my truck up,asked for the parts that were bad. ****** said there in the trash. I said go get them out. He then told me,i dont know where they went. I also asked how a ac belt will fix a misfire, he admitted it wouldnt. So they took my new parts,lost them,plugs and plug wires,and replaced them with lower quality parts. He told me they changed the oil,which was a lie as well. I have pictures to prove this. My truck was also damaged,the door panel being ripped off. I told ****** to have **** call me back since he drove it after repairs and figure out who damaged the door panel. I never got a response from *********They took high quality parts off, lied about the repairs, and overcharged for the low quality parts by 5 times. This is a obvious scam by ******/mechanics pride.**** has the history of my truck which had the old parts and said they worked fine. There is 0 proof of anything they said were bad. I owe 0 considering they damaged my door panel.

  

  Business response

  01/29/2024

  **************** brought his **** Cadillac Escalade in for a Check Engine Light and ********** concerns. We found the incorrect spark plug wires and been previously installed. We advised **************** that this what we found and what we recommend. **************** did not like the price of repairs and became very despondent and verbally abusive. He then approved repairs and repairs were completed. At no time was **************** forced or coerced into completing repairs. When he came to pick up his vehicle, he again became verbally abusive to our staff and created a scene in our showroom and other customers were present. He ultimately paid for repairs. Like all of our customers he had the right to decline repairs and pick up his vehicle. His vehicle was not in for a belt, nor did we replace one. The oil change was necessary due to the misfire causing the engine oil to become fuel fouled. Customers do have the right to ask for their old parts back, prior to repairs being completed. We do not require our staff to dig through a 6yrd dumpster to retrieve parts after they have completed a job and moved to another. His vehicle did not come in with any issues to the door panel and left in the same condition that it arrived. We do not tolerate abusive customers and will not be working with **************** again or providing a refund as he approved and paid for said repairs.  We charged him book time to replace the spark plugs. Alldata calls for 1.5 hours to replace the spark plugs and we charges him the 1.5 hours at our current labor rate for the spark plugs and spark plug wires, no more no less. Again, **************** had the right and choice to decline repairs and pick up his vehicle. 

  Customer response

  02/07/2024

  There was no oil change completed.  The parts were stolen,and my truck was damaged.  Whether or not ******,and his crews feelings were hurt is irrelevant.  I have video, and picture evidence to prove there was damage to my vehicle,as well as the oil not being changed,and the parts that were marked up 200%.  Stealing the parts off my truck is theft.  If the owner is this serious about defending theft, property damage, and retaliation because of"verbal abuse" ,the ******************* AG shall will be informed.

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