ComplaintsforPacific Coast Cruisers
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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Seller theres a bait and switch. I originally paid $460 for a series of motorcycle parts. I was charged on my card authorization for the full amount. Seller contact me next day and says two parts are back ordered. I asked him to cancel the backorder parts he refused to do so Contact me and says the parts are now back in stock mysteriously eight hours later and wants to charge me an additional $200. And says we were only authorized for a partial amount his story was fishy. The arithmetic didnt eat up, and I suspect hes a failing business that likes to play financial games with his clients to advance himself.Initial Complaint
01/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 21/21/22 I ordered a back rest (sissy bar) for my motorcycle- 2013 ****** Boulevard M90 paying $362.97. The website said this will fit my motorcycle. (Attached invoice shows it is for an M90). When I received the parts, I found it completely doesn't fit. The holes and parts are different and do not fit at all. Even the screws are slimmer. I tried calling the company and no one picks up or responds to my message. I can't get a hold of them. The quality of parts and customer service are completely lacking. I would like them to give me a label to ship back these larts and get a refund. I do not want to do business with them again. Order# *****Customer response
01/24/2023
Hello BBB. The issue has been resolved. Case #- 18860001. Thanks for your help.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
3915 E Francis Ave Ste C5
Spokane, WA 99217
Business hours
Today,Closed
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.