Additional Information for Replayed Video Games

• JMH Online Retailers
• SellAVideoGame.com
• The Gaming Graveyard

• Mr. Jerome Higbee, owner

Principal

• Mr. Jerome Higbee, owner

Customer Contact

• Mr. Jerome Higbee, owner

• Visa, Mastercard, American Express, Discover Card and payment via Google Checkout.

• Our goal is to provide customers with the highest level of service possible, and we want you to be 100% satisfied with your online shopping experience. All products carry a 30-day warranty beginning from the date your product is delivered.
  
  A Return Authorization Number (RAN) must be obtained from customer service department and is required for ALL returns. Merchandise must be returned within 15 days of the issuance of the Return Authorization Number at which time the Return Authorization Number expires. Return Authorization Numbers may not be renewed. Return shipping charges are the sole responsibility of the customer.
  
  ReplayedVideoGames.com reserves the right to return any merchandise without a valid RAN to the customer.
  
  Returns
  All new returned merchandise must be in the original packaging with the UPC or bar code intact, and all components, manuals and registration card(s) included. Products using accessories such as toner, ink cartridges, media, batteries, film, etc. must be returned with the factory-sealed accessory. Product that is returned incomplete, or damaged, -- if accepted -- will incur a refund reduction. This deduction is final.
  
  Used items carry the same 30-day guarantee, but may not be returned unless they are defective through no fault of the customer.
  
  Our 30-day money back guarantee does not apply to special orders.
  
  Video Games, DVDs, and Other Software
  New computer software, video games, video gaming systems, audio CDs, VHS videos, and DVD videos are returnable only if unopened. Defective items will be exchanged for the exact same item only. Used items are not returnable unless they are defective due to no fault of the customer.
  
  Reconditioned Items
  Reconditioned / refurbished products carry the same 30 day satisfaction guarantee. These products may been previously sold and returned, reconditioned by an Authorized Service Dealer and repackaged for selling purposes. ReplayedVideoGames.com cannot guarantee that these products come with all the original accessories and software.
  
  ReplayedVideoGames.com Return Procedure
  
  To return a product, please follow the steps outlined below.
  Obtain a Return Authorization Number (RAN) within 30 days of the original ship date by submtting a support ticket on our Customer Service page.  Please provide the following information when requesting a Return Authorization Number: Original order number (located on packing slip), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
  
  Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, manuals, cables, and accessories are included. For your protection, we suggest using a "traceable" ground shipping method.
  
  Replayed Video Games
  Attn: Returns
  2324 W Everett Ave
  Spokane, WA 99205
  
  Return the merchandise within 15 days of issuance of the RAN. Print the Return Authorization Number clearly on the outside of the package. Packages without a Return Authorization Number will be returned to the sender.
  
  Credits
  Credit will be issued after we receive, inspect, and process your
  return. Your credit card company determines when the issued credit will
  be reflected in your statement.
  

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