ComplaintsforNorthtown Auto Liquidators, LLC

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a used vehicle and they didn't honor there 30 day warranty as expressed at time of purchase. The car was deemed unsafe to drive by two independent mechanics and inoperable after 90 days. Had the car towed to them for repairs. Received a quote for repairs and consented to pay. It sat for over a month and received a certified letter that the were charging $81 per day for storage and a disposal fee for the vehicle. The car was not even looked at during the month. Manager, *****************, and mechanics at facility knew of issues with vehicle and stated they were surprised the car was operable past two weeks. Hence the engine fell and was laying on the axles. We were lucky that the car did not cause grave harm to myself and others.

  

  Business response

  04/29/2024

   

  As Always we appreciate the opportunity to tell our side of the story. ************** purchased this *** X3 with well over 200k miles for $3980.  At no point was there any warranty on this vehicle implied or otherwise.  ************** signed multiple As Is Where Is forms stating this.  ************* also signed a form encouraging him to take it to a 3rd party mechanic for inspection.  ************** declined this.  The first issue ************** encountered was his clutch going out.  When this vehicle was sold to ************** the clutch was in good working condition.  Even if there was a vehicle service contract, it would never cover a clutch.  Clutches are considered consumable items so therefore vehicle service contracts do not cover them.  At no point did ************** bring the vehicle back our service department until recently.  ************** took his vehicle to Mechanics Pride to have a motor mount fixed.  This was somewhere around 4 to 6 months after the purchase.  Mechanics Pride was removing the motor mount bolts and they broke.  This caused the engine to rest on the cross member and cause much more damage such as a cracked oil pan and bent axle.  Now the engine needs to be removed to fix the damage.  This is obviously no fault of Northtown Auto.  We're not sure why ************** thinks we didn't look at the vehicle as we obviously would have had to inspect it to come to this conclusion.  ************** states that our mechanics knew about the issue and that is completely false.  We're extremely busy and sublet work to some third party service departments.  Before the sale of the vehicle Northtown Auto had the vehicle inspected by a third-party service department that was not our own.  They stated that the transfer case needed to be replaced but otherwise the vehicle was of merchantable quality.  Northtown Auto spent $1600 replacing the transfer case and completing a safety inspection.  As you can see Northtown Auto did its due diligence to make sure when the vehicle was sold it was of merchantable quality with no major mechanical defects.  

• Initial Complaint

  02/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a car on 12/17/22 the car I was looking at had a check engine light and DPF light on. We had talked about me buying the car and doing the repairs myself. I decided to let them send it to their shop to fix it. They said they already had it diagnosed and was waiting on parts. They had the car for a month after I purchased it. The car is still experiencing dpf and egr problems. They offered to buy the car back off of me and get into a new vehicle but I didnt want my credit hurt so I said no. the dealer is now denying to perform any work to my vehicle. I have a witness that was there when I bought the car and when the deal was made. I now have a car that I cant drive because its stuck in limp mode and will cost me ***** dollars out of pocket to fix.

  

  Business response

  02/27/2023

  As always we appreciate being able to tell our side of the story.  We told him it would be easiest to discount the car and have ****************** fix it himself since he claimed multiple times he was an automotive technician.  Mr.  ******* insisted we fix the car.  We told him parts were on order but they were multiple weeks out as with most things in a post covid world.  Mr.  ******* said that would be fine and the deal was agreed upon.  By the time the parts arrived, were installed and final checks were done it did take just over three weeks to complete the work on the vehicle.  ***************** drove the vehicle for over a month without any issues.  He then called and said there was an issue with the dpf system.  We said we would get it diagnosed and make a decision from on how to handle the situation.  This was unacceptable to ****************** as he wanted us to verbally agree to fix it no matter the issue.  At this point in time ****************** as not brought it in to have it diagnosed nor has he done so himself.  We have no idea the issue with the vehicle.  As you can see, and even as ****************** has stated,  we have tried to go above and beyond to rectify the situation.  We have fixed it, if there was an issue with the work we did we said we would diagnose it and stand behind it, and we have tried to find him a different vehicle even though the work needed was discussed during the initial transaction.  Thanks again for allowing us to respond and tell our side of the story.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2008 F350 from North town auto .on the test drive I said that there was something wrong with the steering the sales man said it was the road I can back a scound time to drive it again this time had a different sales man he said they would get it fixed at that time I had a check that needed to clear my bank so I gave them 500 of the **** down payment took truck made app with there service department after I got about half way home it started running real bad I call them and told the sales manager he said they'd fix it when I bought it in to the service appointment went to appointment then found out it was going to be ***** to $ ************************************************************************************************************************************************* anything I said I will bring it back and get something else again got stalled to 2 or 3 days before saying no in washington there is a implied warranty rule I have a truck that I can't drive and still owe ****** on it I've checked and 200 thousand miles isn't that many for a diesel a I want the truck fixed

  

  Business response

  11/16/2022

  Northtown Auto Liquidators appreciates the opportunity to tell our side of the story.  We sold ***************** a 2008 **** F350 with well over ******* miles on it.  It was sold As is, Where is.  As with most diesel vehicles, with over ******* miles, the vehicle has whats considered normal wear and tear.  The engine, transmission, and *********** all work as they should on this vehicle.
  In an effort to try to help ******************, we offered him money toward trying to fix the vehicle as a good will gesture.  This was unacceptable to ****************** since he wants ** to fix the truck to brand new specifications.
  We are still trying to work out a resolution with ***************** that would be fair to all parties. 
  
  Thank you,
  Northtown Auto Liquidators

• Initial Complaint

  09/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Had to fix the contol arm,rotors all 4brakes, and now the Cadillac converter is gone

  

  Business response

  10/04/2022

  Coustomer bought vehicle 7 months ago we have gone above and beyond fixing issues on this vehicle for this costumer latest issue ********* hit curb bent rim and wants us to fix it which is not realistic thank you for letting us tell our side of the story.

  Customer response

  10/10/2022

   
  Complaint: 18047284
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I could not fit all details of my interaction with NorthTown and I attached my letter of explanation.

  

  Business response

  08/01/2022

  Hello, thank you for allowing us the opportunity to address the concerns brought forward by *****************************. 

  
  According to our records, ********************** first made contact with Northtown Auto Sales to discuss issues with the vehicle on 5/30/22, which was over a week from the date of purchase. As a goodwill gesture, Northtown Auto Sales paid to have an O2 sensor fixed, which addressed the fuel efficiency issues and check engine light (Greentech invoice attached). Previous to ********************** purchase, we replaced the timing belt, water pump, serpentine belt and tensioner, and spark plugs (Greentech invoice attached). ********************** still had a complaint about shaking, and we had two separate shops look at the vehicle and they couldnt find anything wrong with it. She also claims the check engine light is still on but according to our in-house shop and a third-party shop, the light has not been on since we sent it to Greentech for the initial repairs. Also, both shops verified there are no drivability issues with the vehicle. 
  We sold ********************** a good, reliable vehicle, which also has a Vehicle  Service Contract, that would cover most major mechanical failures. As ********************** pointed out, she does owe us $5,000.00 for her down-payment. She refuses to pay her down-payment, and as standard business procedure, balances owed are sent for collection. Her account is nearly 60 days delinquent. 

  
  ********************** wants to unwind the transaction two months after purchasing the vehicle, which is obviously unreasonable. As you can see from the attached documents we have gone above and beyond to make ********************** happy.

  
  Thank you again for allowing us to address this concern.

  Customer response

  08/01/2022

   
  Complaint: 17553373
  
  I am rejecting this response because: Because the response is not accurate. I made contact with Northtown Auto Liquidators the day after my purchase, the day I experienced issues with the vehicle and the check engine light went on. Yes, Northtown did a goodwill gesture by taking care of the minor issue with the vehicle not the safety issue that is putting not only myself but my family at risk. Now there are bigger issues with the vehicle like overheating and turning off while driving not being able to make it stop. Very scary situation that occurred to myself, luckily, I didn't have my children with me. Not sure when Northtown had the car seen like stated in their response after I notified them of the car shaking. The car has been in my possession at all times and the times i took the car to Northtown the car was never seen but at green tech the one time. Yes, I was persuaded into buying the additional service contract as Northtown new I would defiantly need it. 

  I never wanted to unwind the first original deal if a reliable and safe vehicle was sold to me. In fact, I asked for a trade for a working reliable vehicle that wouldn't put my family at any risk. Due to Northtown not responding to me in a timely manner, it took them nearly 2 months to respond and agree to unwind the deal to take another vehicle in which had bigger issues. At this point i did not feel safe and comfortable taking any of their vehicles. After, digging a little more at reviews on social media, website, and the BBB site there are numerous of complaints similar to my situation that I am in currently. Not acceptable whatsoever. 

  
  The ***** dollar down payment owed will need to be incorporated into the loan. I have made Northtown aware of this by speaking to *******. I currently don't have the funds to pay it as I have been paying mechanics to look at the vehicle. I am still hopeful that Northtown would help resolve this matter. 

   

   

  
  Sincerely,
  
  *****************************

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