ComplaintsforJennys Tax Services LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was wanting to make a complaint against Jennys tax services because i went there to get help getting my business license and she got me to incorrect licenses, twice, that had nothing to do with the business I wanted to do even though i explained exactly the business i was opening. When the mistake was realized i went to her and wasnt given a refund for the license i didn't ask for and had to pay to get the license i actually needed. Not having the proper licenses caused me to loose at least two job opportunities. She also charged me 300 dollars for the quarterly check ins but told me it was what the government charged when in reality it was her charge to do them. If i would have known i could have found someone else to do them for me at a cheaper rate. When I decided to move to someone else to help me with my business i asked for the papers that were in my folder so they could take over. I was not given the paper and told that the new administrator could get those paper on her own and if i wanted her to remove herself as my administrator it would be a 50 dollar charge. My new administrator tried getting my information but couldn't because *****'s tax services had to remove them selves we called and told them this and they said they didnt have to remove themselves, i could pay the 50 dollars or call to figure out how to remove them ourselves. I have tried to fix the problems with them but every-time i call in or go in person im told that the only person that can help is ***** and that she isnt available. Neither me or my new administrator can get a hold of her to solve the problem.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.