ComplaintsforB&R Auto Wrecking

• Initial Complaint

  08/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered glovebox from ***** Autowrecking . I received a broken glovebox . Next day i called couple of times , there is no anwser at phone number ************** . So i tried emailing them at couple of times at email address *********************************** with the broken part pictures , still have heard nothing from them . I had to pay for the glovebox and shipping Beware of this company not likely to purchase again from ***** Autowrecking !!!

• Initial Complaint

  08/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered 2013 rims that were supposed to be chrome,They promised they would not be scratched they were scratched and they were painted not chrome, and they charged us for shipping when they did not send the same rims that were pictured,they were rude and disrespectful,I tried to get them to get me another set of rims all they did was say no and charged me for the shipping anyways

  Business response

  08/20/2024

  The wheels sold to this customer were as described, and in good used condition for a 12+ year old used wheel.  The were not misrepresented in any way, nor were chrome wheels requested, as the wheels the customer requested did not come in chrome from the factory. Factory 18" Camaro wheels only came in an aluminum finish, or black steel. There seems to be a communication issue between the party that ordered the wheels, vs the person who came in to pick them up. 

  Due to the potential of a miscommunication between the customer and their ********************** representative, and in light of the high level of customer service that B & R provides all of our customers, ************ has been refunded in full.  

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was sold a bad engine for my **************************************************************************************************** my 2400$ or take the bad engine or replace it

  Business response

  07/27/2024

  When ************* contacted B & R regarding her engine, she was asked to submit her installation documentation, per the guidelines of our warranty process.  To date, she has not submitted any documentation, despite multiple requests.  Her warranty has not been denied. We are unable to review her claim, for approval or denial, until we receive her installation paperwork. As it stands, she has failed to follow the stipulations of her warranty. 

  Customer response

  07/27/2024

   
  Complaint: 22000914
  
  I am rejecting this response because: the Tucson Engine is not installed I was never told that I had to submit that type of paperwork to receive a refund you guys took almost a month to send my the engine it was stated it was because of a snow storm I really believe that something happened with in that time of the engine being received to me thats why the money was refunded and paid for again because you guy knew something was off with the engine now you refuse to receive it back theres no proof you guy have that the engine was okay before it arrived to my location the only video was one almost 4 years ago of a running engine but the engine I received was indeed Faulty
  
  Sincerely,
  
  ******* *****

  Customer response

  08/06/2024

  I have tried many time to just get my refund you guys are a company that sends out bad engines I will be take any a every step to make sure I receive my refund I was never told anything about I didnt sign any documents that stated just take back the bad motor I was sent 

• Initial Complaint

  06/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 6/3/24 Ordered Decklid Tailgate on line for $90.08 plus $75.00 for shipping. The picture shows the red and yellow lens covers. I recieved Decklid Tailgate with no lens. Was told by phone they were usually sold separately and was transferred to another line where I left a message with no response. I think this is false advertising. They have my last name spelled *******.

• Initial Complaint

  04/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  ***** an employee of B and R Auto Wrecking over charged me for a purchased item, and the lied to me about it. I tried to resolve the issue through the company, but they ignored me and now im tired of them. I want a partial refund for the item i purchased / half of what I paid !!

  Customer response

  04/26/2024

  here are my correspondence with  B&R Auto Wrecking via email

  Business response

  05/03/2024

  Our sales manager has contacted the customer, and resolved the miscommunication that led to the initial complaint.  A partial refund has been issued to the customer, and he has expressed that he is satisfied with the outcome. 

  Customer response

  05/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A used transmission assembly for a 2013 *** X5 was purchased from B&R on 12/26/23 through ***** **** order# **************. Transmission was inspected on 3/22/24 and was found to be damaged and completely unusable. I sent a message on 3/22/24 to B&R through **** explaining the situation and providing photos as the transmission was past the **** return period. No response was received from B&R so another message was sent on 3/25/24; requesting the damaged transmission to be warrantied as all B&R items on **** have a 90 day warranty. No response was received from B&R, so I called on 3/29/24 and spoke to their **** representative *******. He told me that he would send my claim to the warranty department as my **** messages were within the ***************************************************************** regarding my claim. Again no response was received from B&R, so I called on 4/19/24 was placed on a 20 minute hold, and then was sent to *******'s voicemail. I left a message requesting a call back on the status of my warranty claim. No response was received from B&R so I placed another call on 4/23/24 and was sent to *******'s voicemail yet again. I left another message requesting a call back on my warranty claim.I am contacting you on the behalf of Paddock Imports, a small automotive repair shop in ****** ********. All we want is for the company to honor the warranty policy advertised on their **** store. Either through issuing a refund or replacing the damaged and completely unusable transmission. We wish to do right by our customers, and we cannot afford to be ignored by this company any longer.

• Initial Complaint

  01/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 12, 2023 I bought a headlight assembly from B&R for my **** **** Focus. It cost $55.13 and I paid $16.86 for shipping. I then hired a mechanic to install this headlight assembly. He told me the headlight didn't work and so then he had to buy another one to put in my car, which I paid him for.when I called B&R to tell them what happened and that I wanted to return the one I bought from them that didn't work they told me it was too bad but they don't take returns such as this because they don't guarantee that the electrics will work.I mulled this over for months and was just about to eat the $55.13 plus shipping and take the broken headlight to the dump but I thought it would be worth trying this complaint first. I was not told about the no-guarantee before I bought this headlight assembly. I think it is absurd that they would sell this without making a very clear disclaimer about it not being guaranteed to work. There may be such a disclaimer in the small print somewhere but I never saw it and never was directed to it. can you help me get this business to take it back and refund me?thank you.***************************

  Customer response

  01/28/2024

  the merchant refunded my money on the headlight.   thank you for assisting in this.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I a hood for my son that was to be in perfect shape as advertised. I was told that the car was in a secured location and only their employees had access to this area. They told me that once I paid for the hood they would pull it for me. I ordered the hood and paid for it on line on the 8th of January ****. It cleared my bank. I had asked them to email me the receipt which they did not. I called today stating that I needed my receipt. At that time they told me that they moved the car to the general area so that we could remove the hood and during sometime yesterday and today the hood was damaged and I could no longer have the hood. I asked about the fact I had paid and how was I to get my money back. They said they would work on it. the order is # ****** for a **** ****** hood.

  Business response

  01/12/2024

  In the process of the moving the vehicle on Jan. 9th, a mechanical failure occurred, and regrettably, the hood ****************** purchased was damaged.  The salesperson was notified, and he subsequently made every effort to locate a resupply option for the customer. Unfortunately, we did not have another option available.  A full refund was issued to ****************** on Jan. 10th. 

  Customer service is a top priority for B & R.  As soon as it was determined we were unable to fulfill the customers order, a refund was issued.  If there was a deficiency in communication between our representative and the customer, we will address that directly. 

   

• Initial Complaint

  12/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was told I needed a transmission so I paid $1175 for it at ******** B&R. Before I ever picked it up I was told I did not need a transmission. So I called them and told them I didn't need it after all. I never even picked it up and they kept $75 of my money. They would not give me all of my money back even though there guarantee is a full refund if you have an issue with the part or change your mind according to their website

  Business response

  12/23/2023

   The transmission the customer ordered had to be pulled and transferred from our ******, ** location to our ******** location. $75 was withheld from the refund to compensate a portion of the shipping costs incurred.  It does not state on our website that a full refund is guaranteed, regardless of the reason for cancellation. Due to the rising costs of goods and freight charges, if a part is cancelled for no reason related to fault of the part, we do withhold a portion of the shipping costs. The snip attached is from our **** store, which carries a slightly different guideline.  

  Customer satisfaction is a top priority of B & R.  Due to the discrepancy in the verbiage, that we will address and correct, we are willing to refund the remaining balance to ***************  The manager of our **** location has made several attempts to contact the customer, but has been unsuccessful.  If ************** will reach out to *****************************, at *********************************************** he will be more than happy to assist. 

  Customer response

  12/25/2023

  I'm not clear on what they are offering. If it's the remaining  $75 then I will accept. They have not tried to contact me and everytime I call them they pick up the phone and hang up on me. They clearly have caller ID. They don't respond my emails or messages. 

  Customer response

  01/03/2024

  I did too respond. I sent a message back last time I got one from you.  The business says that the website doesn't say you get a full refund but it does.  It says that they guarantee a full refund even if you change your mind. I sent a screenshot of it to you. 

  Business response

  01/10/2024

  As stated in our original response, see below, we are willing to refund the balance of $75 to ***************  Please contact *****************************, the manager of our **** location, and he will assist. 

  "Customer satisfaction is a top priority of B & R.  Due to the discrepancy in the verbiage, that we will address and correct, we are willing to refund the remaining balance to ***************  The manager of our **** location has made several attempts to contact the customer, but has been unsuccessful.  If ************** will reach out to *****************************, at ************************************************************, he will be more than happy to assist." 

  Customer response

  01/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased an auto part from B&R for a **** Suburu Legacy on 02/12/2023. (By telephone)The item was lost or stolen prior to me picking it up at the ********,**. After calling them many times, I was told they would call me back and never return calls. The associate (******) who took the $70 and have never called or emailed as promised. Also the ************ employee (*****) said he can order it, If I pay $70 again. When I was there on 08/12/23 he gave a a sales receipt, since I never got one emailed to me. After this I was told to call ***** (In **********) to find it. She stated the order had nothing to do with her, as per several phone calls I made.Recently I left a voice mail for ****** asking him if I needed to file a ******** Police report for the Stolen mirror. Once again, No reply. I can only wonder why a multi-state Company would have their Owner and Corporate officers allow the Employees to steal from Customers. Why??

  Customer response

  12/12/2023

  I got the item shipped directly on 12/11/23 from B & R Auto Wrecking. The contact person(****) wanted me to send this email to confirm part was received by me. 

  He did state I could call him if any further assistance was needed from his Company. (I was given a phone call on 12/12)

  Thank you for all your help in resolving this matter.

  *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩