ComplaintsforTacoma Dodge Chrysler Jeep Ram

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 3rd I scheduled my 2018 Jeep Wrangler JLU for a 100k scheduled maintenance and a check engine light. I was informed by the advisor that the wiring harness throughout needed replaced overall cost of approximately *******. I made a cash deposit of 1K. On August 15 pickup the vehicle told everything was fine, two days later check engine light returned. Arrived back to dealership on August 19, read code and was told it was the fuel tank pressure sensor with an ****** estimate. Provided a courtesy diagnostic and three days later was told it was something else triggering the check engine light. The *** Vacuum pump an estimate of ******. Spoke with another advisor who explained the vacuum pump was triggering all the other codes. Dont trust this information as it was conflicting to what the primary advisor was telling me. Called August 23, 2024 and was told the *** Vacuum pump was being replaced and should resolve the issues. I questioned that if I was charged to replace a wiring harness for 6K dollars for nothing and the problem actually was a vacuum pump. Was told to speak the the primary advisor, but vehicle would be ready Monday 26, 2024 by 5pm. Called to speak with the dealer advisor late afternoon and was updated that the check engine light came on again and it maybe a bad or faulty part or something. 8/272024. Contacted and told the vacuum pump was replaced but the check engine light came again and this time its a faulty/loose connection of wiring near the steering column that appears to have come loose but secured partly causing the the check engine light. Another$ 700 of pocket repair. Advised they will secure it somehow at no cost. Went to pick up vehicle paid 487 dollars for the *** vacuum pump that they claimed was the culprit. I feel the mechanic improperly diagnosed my vehicle charge for services not needed when the origin do the issue was a faulty connector to start.

  Business response

  10/02/2024

  Thank you for the opportunity to address the concern of ***** ******
  
  According to Mr. ******* complaint,his 2018 Jeep Wrangler was brought to the service department at Tacoma Dodge Chrysler Jeep Ram on August 3rd, 2024, with ******* miles on the odometer. The vehicle was initially brought in for maintenance, but during the inspection,our service technician noticed that the transmission warning light was illuminated. Mr. ****** had not mentioned this issue when checking in, so our service advisor contacted him to inform him of the discovery. Mr. ****** gave permission to diagnose the issue.
  The technician found that the cause of the warning light was a frayed connector in the main wiring harness, which was disrupting communication between the vehicle's computers and causing the light to activate. In addition to the warning light, over ******************************* the vehicles computer system. Unfortunately, the manufacturer does not sell the connector separately, requiring the technician to replace one of the main wiring harnesses integrated into the vehicles interior. After the repair, the technician performed a test drive and found no further issues. The vehicle was returned to Mr. ****** on or around August 13th, 2024, with ******* miles.
  On August 19th, 2024, Mr. ****** returned with ******* miles, concerned about the check engine light. Due to the complexity of the previous repair and the timing, the dealership waived the diagnostic charges for this visit. During the diagnosis, a different technician found two relevant failure codes related to the electronic vacuum pump. After determining that these were unrelated to the previous repair, Mr. ****** was provided with an estimate for the replacement of the vacuum pump. Mr. ****** approved the estimate, and the work was completed per his approval. The technician also found an issue with the fuel tank pressure sensor caused by a wiring short, which was corrected during the vacuum pump replacement.
  In summary, Mr. ******* first visit addressed over 50 diagnostic trouble codes. By the second visit, only 3 issues remained, and the previous problems were resolved by replacing the failed connector on the main wiring harness. Since these two visits involved separate issues, and all work was completed with Mr. ******* approval, we feel that no adjustment or settlement is warranted.
  
                  Thank you for giving us an opportunity to explain our position in this matter. 
  
  
                                                                                                  Sincerely,
  
  
                                                                                                  ***** ********
                                                                                                  General Manager
                                                                                                  Tacoma Dodge Chrysler Jeep Ram

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made an appointment with Tacoma Dodge, Chrysler, Jeep, Ram to have my oil changed. I was given a date for July 16, 2024 at 4:30pm a Tuesday. I hand washed my vehicle on the Monday prior because I hadnt cleaned it for some time. That Tuesday I arrived at approximately 4:00pm and checked in. After completion of service I departed for home. I noticed after entering my vehicle the front windshield had a film on it and the wiper blade swoosh shape, I didnt think much about it except that I would have to clean the glass again before I left on my trip. I went home and parked my vehicle under my carport. The next morning before I started to load my vehicle I dampened a towel and went to clean the film off my windshields. I started from the back, cleaned the rear glass and walked around to the driver side front and cleaned that side of the front windshield. I walked around to the passenger side of the front windshield, started from the top and worked my way down to the bottom. As I was wiping over towards the pillar, thats when I noticed the abrasioned area. I looked closer and saw what looked like 3 spots that might have been caused by a fluid of some sort. The abrasioned area appeared to be an effort to fix the spots.I immediately returned to the dealership and spoke to a service tech(pregnant female) who took photos and told me she would submit the information to the manager. While there I asked her what the film on the windshield was and she replied it was the washer fluid from the vehicle. Claimed they have to check to see if the system is working. She stated its part of the service. Later that day she called and reported to me that the manager claimed the video showed no images of any fault on their part and the vehicle had come into the shop with the damage already in place. I responded with that it was not damaged before service and I knew they would make that claim. She tried to further explain their side, but I hung on her rather than debate the matter.

  Business response

  08/05/2024

  Thank you for the opportunity to address the concern of *********************. As communicated in his complaint, ****************** visited our dealership for a standard oil change on July ******* and returned to our location the following day to state that we had damaged his van and caused sever scratches to the vehicle while it was in our care. Our Service Advisor ***** brought the customers concerns to the senior service management teams attention at which time all video footage of the oil change including Mr. ******** arrival at our ************ location. In reviewing the video footage our Service Director and Service Manager noted that the damage was already pre-existing when Mr. ******** Pacifica was brought into our service oil change area. Our management team also reviewed Mr. ******** concerns with the Service Technician that performed the oil change, our technician verified that when the oil change was performed, he was at no time near the location of the damage which was also verified by video review. Had fluids been spilled on any part of the vehicle at any time, our employees would have used the only towels that are available to them which are made from microfiber and would not cause the damage and heavy scratches that are shown in Mr. ******** picture.
  
  
  
  Thank you for giving us an opportunity to explain our position in this matter. 
  
  
                                                                                                  Sincerely,
  
  
                                                                                                  ***************************
                                                                                                  General Manager
                                                                                                  Tacoma Dodge Chrysler Jeep Ram

  Customer response

  08/08/2024

   
  Complaint: 22057605
  
  I am rejecting this response because: ************ has not invited me to review the video so that I can see for myself what they claim did not occur. I believe an employee unintentionally damaged my vehicle but lied about the origin of the damage. I would need to ask for public disclosure of the video in question and then have a video expert determine if the video has been altered/manipulated. 
  
  Sincerely,
  
  *********************

  Business response

  08/09/2024

  Thank you for the update from ******************. As previously communicated, our team reviewed the video from Mr. ******** visit and at no time were any of our Technicians near the location in question and the damage was present when he arrived. Furthermore, In reviewing the picture that ****************** has provided it appears as if the vehicle had been parked against a tree or hedge that may have caused the scratching of the vehicle.

  Customer response

  08/09/2024

   
  Complaint: 22057605
  
  I am rejecting this response because: It is impossible for a tree or hedge to specifically scratch a small area of a vehicle and nowhere else. Also where did the 3 spots come from under the abrased area. Furthermore, provide me with a copy of the video so I can see for myself. 
  
  Sincerely,
  
  *********************

  Business response

  08/21/2024

  We are sorry that ****************** is not satisfied with this response. As previously communicated, we have reviewed the footage and have also explained that microfiber towels would not scratch a vehicle nor cause the damage that his vehicle has. We do not use abrasive materials like sandpaper to clean up any spills that occur on vehicles, nor was our technician at anytime near the part of the vehicle that was damaged. Please note that the oil filer is located under the front of the vehicle and the vehicles oil is filled at the front of the vehicle, not on the sides of the vehicle. Thank you for allowing us to explain our position in this matter and we consider this matter closed.

  Customer response

  08/22/2024

   
  Complaint: 22057605
  
  I am rejecting this response because: I know and have known individuals who work and have worked in automotive service shops. Businesses of this type have fluids used to service and clean different areas of vehicles such as brakes systems. They also have in stock abrasive materials used to service brake systems, exhaust systems etc. I am not proclaiming this to be intentional, but it happened in that shop nor did I wake up that day and decide to scam Tacoma Dodge Chrysler Jeep Ram. I know what it takes to change the oil and where drain and fill areas are. The 3 spots are from a fluid and an attempt was made to fix it with the abrasive rubbing. Again, provide the video to the BBB are myself for review.
  
  Sincerely,
  
  *********************

  Business response

  09/05/2024

  Thank you for getting back to me on the matter with *********************. Both our Service Director, ******************* and Service Manager, ***************************** reviewed the video with our Technician and all noticed the abrasions on the vehicle when it entered our vehicle service bay. They also reviewed the entire process of the oil change and at no time did the Technician apply any cleaner or attempt to clean up a spill on the vehicle. As stated in our responses, if anything was needed to be cleaned up the only towels that our Technicians have available are soft Microfiber towels that are designed to not scratch vehicles. Our video is only kept on file for a short period of time and by the time his complaint came to our attention we had already surpassed that point. We have reached out to the vendor that installed our security system to see if there was any archived data but they were also unsuccessful in obtaining it. Had our dealership damaged Mr. ******** vehicle, we would have immediately brought it to his attention and fixed the affected area.

   

  Below are a few screen shots from a few of the cameras that we had installed for instances just like this,  each camera whether inside or outside of our facility has the ability to clearly zoom-in as well. Besides the ones shown below, there are a total of 16 cameras inside and outside of this facility.

   

  Thank you,

   

  ***************************

  General Manager

  Tacoma Dodge Chrysler Jeep Ram

  Customer response

  09/11/2024

   
  Complaint: 22057605
  
  I am rejecting this response because: Seems to me if a customer makes a complaint about something that they believe occurred in your shop, you should have maintained a copy of that video in the event it goes beyond a discussion. Showing me pictures of the work areas has no relevance to my complaint. The video "unaltered" is what should have been saved. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I have a spent more than $8,000 on multiple repairs and tows to my car, and yet, my car will still not operate. Every time my car will not start, I would have work with my insurance to tow my car to the dealership. I have taken my car in more than 8 times and paid multiple diagnostics to locate the problem to my car. Every diagnostic was a different problem that was provided why my car would not start. I have paid multiple repair costs and diagnostics and still no operating vehicle. To this day, my car still does not operate and the dealership has informed me that I will need to tow in my car back in again and I will need to pay for another diagnostic for them to find the problem. I have a second opinion from ********* auto repair shop that the alternator is likely the problem and that I need to get a replaced by dodge dealership since its covered by warranty. One of the repairs that I had paid was the alternator, and the dodge dealership has informed me that *********s opinion is wrong and its not the alternator. Below are some of the repairs that I paid to get my car operational. New alternator New alternator belt Two new batteries Extraction of corrosion belt thats causing car not to start Two new key fobs and programming of the keys

  Business response

  06/11/2024

  Please see attached document 

  Customer response

  06/19/2024

   
  Complaint: 21812187
  
  I am rejecting this response because:

  
  ********************, 
  
    Thank you for providing feedback regarding my concerns. However, I am disappointed to find some of the points you mentioned in your message that does not align with information that I have or provided to me. Here are a few specific issues: 
  
                         Manager statement: It was mentioned that my car has been functioning properly from November 2022 to June 2024 due to mileage driven in excess of 12,005 miles. 
  
                         Statement: According to most insurance companies and ******* the average a person drives is 13,500 miles per year. I would like to note that I live in Tacoma, my kids attend school on military installation (I do not wish to provide the exact address due to fear of         
  reprisal/retaliation as well as a safety concern for my kids but estimated distance from home to school is 13 miles), I work in ******* (approximately 45 miles from kids school/43 miles from home), and other activities totaling around 130 miles per day. This suggests my car was actually used for less than 93 days during this period, excluding other driving activities. This information is crucial in understanding the actual 
  usage and wear on my car from November 2022 to June 2024. 
  
  
  Managers statement:  It was mentioned that my statement was not true regarding repair costs of over $8,000. 
  
  Facts: My complaint stated that I spent more than $8,000 on multiple repairs and tows.
  
  Statement: I am only able to gather 6 tow statements, but I truly believe I towed my car more than 7 times. Given the time constraint to respond, I am only able to gather 6 statements. Towing and repairs did cost me over $8,000.  I also believe that I paid for more than 1 diagnostic that werent mentioned in your breakdown. Could you please review all service records for accuracy? 
  
  Manager statement: The breakdown mentioned my last repair was for ground wiring. 
  
  Statement: I have documentation from your department that it was for bolt extraction due to corrosion. The reason my car would not start. I am receiving conflicting and inaccurate information. 
  
  Managers statement: You mentioned that your department covered for my tow bill and diagnostic in excess of $500.
  
  Statement: If it cost your dealership over $500 for 1 diagnostic and tow service, imagine the frustration that Ive dealt with for 6 or more tow services and multiple repairs. It is incredibly frustrating when you have spent significant amount of money only to have an humiliating and frightening experience of a dead car in the middle of the road with heavy traffic. 
  
  Statement: While I appreciate the gesture of covering the tow and diagnostic costs, I truly believe if it werent for my request to speak to a manager and expressing my disappointment to the service agent, I would not have received this gesture. My concerns have not been fully acknowledged or resolved. Also, my request to speak to a manager was completely disregarded. I have text message receipt that I requested the manager to contact me; however, the service agent contacted me on his behalf. I left a yelp review on the dealerships page, the manager responded to other customers concerns on the page and completely disregarded my concern. Additionally, I notified the service agent regarding a second opinion from another auto shop recommending that the previous repairs that dodge worked on be relooked again. It appears this second opinion was not considered. My concerns and the treatment I received are ignored and not addressed accordingly. I am deeply concerned that the dealership may be taking advantage of me due to my lack of knowledge about cars and because I am a woman. The significant discrepancy in repair costs and the lack of resolution to my ongoing car concern suggest that I might be unfairly treated and financially exploited. 
  
  The manager mentioned that previous repairs are unrelated to my cars current issue. My last 2 or 3 repairs are for the same issue and that is my car will not start!It is evident that there is an underlying problem with my car if it needed to be charged (please review call logs from your dealership) by the *******/mechanic to start my car, rather than starting normally with the push-to-start function without additional assistance from other equipment. I am not an expert on cars. I rely heavily on the dealership to provide accurate diagnosis and repair for my car; however, I have been misled. While the vehicle did not exhibit system failure during the tests, the fact remains that it died and will not start, which poses a serious safety concern for me and my family. 
  
  I have been stranded on several occasions due to my car not starting. I have been stranded with my kids in the middle of the road with heavy and oncoming traffic, which is a safety and hazardous concern! 
  
  This ongoing situation with my car has brought nothing but financial strain and emotional distress on me and my kids. The repeated repairs and lack of resolution have taken a huge toll on my well-being and have placed an unnecessary financial burden on me. As a single mother in todays economy, it is twice as hard and extremely challenging to raise kids without a reliable car, especially having a full-time job an hour away from the kids school and home. I have missed a lot work days, my kids and I have been late to school/work on numerous occasions, left work early to deal with my car issue,stranded, worried about my kids safety, and the list goes on. 
  
  As a valued customer since 2014, I have never experienced mistreatment or dissatisfaction with service from Dodge until I moved to Tacoma, *******;in August 2021.The statement on this dealerships website claims, When you choose the service center at Tacoma Dodge Chrysler Jeep Ram for auto maintenance and repairs near *******, **, you wont be disappointed. Unfortunately, that statement is the total opposite of my experience. I am disappointed with the services provided to me. Customers should not be taken advantage of but rather treated with respect, fairness, be granted with quality service, and provided with accurate diagnosis to avoid overcharging of customers on repairs that are not even necessary or applicable to their car concerns. 
  
  I wish for the payments I have made over the year and a half in fixing my car to be resolved or at the very least, be compensated. This situation has caused significant financial strain and emotional distress, and a resolution regarding the payments would greatly alleviate some of the burdens. I fear that if I take my concern to another auto shop or dealership, they would suggest fixing something that Tacoma Dodge has already replaced, which would put me in more financial difficulties. This concern highlights the importance of accurately diagnosing and addressing the issues with my car. As a matter of fact, I did take my car to get a second opinion. That opinion cost me $200 excluding towing, which they suggested its the alternator. I do not wish for this auto shop to replace/repair my alternator, as I am covered under warranty with Dodge dealership. 
  Again, I am asking for the money I have already invested towards fixing my car be resolved or be compensated. 
  
  Thank you for taking the time out of your busy schedule to finally hear out my concern. 
  
  
  Respectfully, 
  
  ****************************
  

  
  

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ***** to this incident I purchased a 6 pack of oil changes. On October 20th 2021 I used there fast change oil service. They also rotated my tires. The technician who worked on my car failed to secure two of my tires properly. He hand tightened a few lug nuts on my car and others he did not put on. Then hid his work behind my hubcaps. On my way home my car began violently shaking. I was barely able to make it 5 miles on the freeway before i felt it was unsafe to drive and had to turn around. I took the car to ************* to have it checked out. They let me know the extent of the issues. The manager who I had a good rapport with, agreed to a 6 pack of oil changes as compensation + reimbursement for shop fees. I had already purchased a 6 pack and did not need use the oil changes until the other day. On Wednesday the 27th of Dec I called and set up an appointment for Tuesday the 2nd. Normally they confirm my appointment the day before but because it was a Sunday and the 1st of the year I assumed after calling them twice that because of the date I would not be getting a call back. So I go to Tacoma Dodge to get my scheduled oil change only to find out that they never scheduled my appointment and will no longer be working on my car, or any car not sold at Tacoma Dodge. *** and his companion who were working at the front desk informed me that this policy has been slowly implemented since march of last year and yet no one thought to inform me. They inform me since I did not purchase my card I might not recieve reimbursement for the card. After leaving a message for the current ****************** Manager she gets back to me and informs me that the current policy is new and that *** was wrong. She did offer me the cash value of the 6 pack of oil changes however that dose not cover the expense that I incurred including 1 day hotel and 1 day of missed work. The only reason I accepted the oil changes as an option is I could tell ***** cared and we had developed a report.

  Business response

  01/19/2024

  Please see attached documents 

• Initial Complaint

  01/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  People need to stay away from this dealership. A salesman named ****** is an awful person who took advantage of me and over charged me by THOUSANDS. people need to stay away from this dealership. As a disabled military veteran, and I was taken advantage of I wonder who else this person has taken advantage of during moments of distress.

  Business response

  01/03/2024

  Thank you for the opportunity to address the concern of  *****************************. As stated in his complaint, ******************** purchased and took delivery of a new 2023 Jeep Wrangler from our dealership on February 24,2023. The purchase price of ********************** vehicle was $61,320 plus tax, license and negative equity from a vehicle that he traded in to our dealership. ******************** signed all legal documents and was fully aware of his monthly payments, amount financed and the finance interest rate at the time of his delivery and a refund for his vehicle will not be granted. ******************** is more than welcome to reach out to our store Sales Manager *************************** by phone at ************ or by email at ******************************** to discuss his dissatisfaction and to see if we can assist him with a solution to his concerns.  

   

• Initial Complaint

  12/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Purchased a vehicle from Dealership and drove of lf lot with wrong vehicle. Returned incorrect vehicle to find that I was sold the vehicle that I never intended on originally buying. Traded in a car and can't get my original trade in back. Happened within the past 10 days.

  Business response

  12/09/2023

  Thank you for bringing this to our attention. Our dealership manager contacted ******************, apologized for the error in vehicles and rectified the issue. ****************** is satisfied with the outcome.

  ***************************

  General Manager

  Tacoma Dodge Chrysler Jeep Ram

   

  Customer response

  12/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 21st I, *********************************** came to the dealership with my son, *** to pick up my 2018 Dodge Ram. The vehicle was previously brought to them due to a warranty claim, vehicle had engine problem a second time. Upon arrival, we spoke with front desk representative. We were told that if we did not pay for additional work, that we didn't agree upon, we will not be able to retrieve our truck. We discussed previously with them that the work done on the truck must be covered under the warranty. Since the vehicle would not be returned to me, the legal owner, without payment; I was forced into making the payment to actually retrieve my truck. Only options I was given was either to speak with a manager who apparently is unavailable or make the demanded payment. Once the dealership got their payment from me they brought my truck. Which upon arrival we noticed paint spots. We immediately told the same front desk representative that the vehicle has paint spots which did not exist on the vehicle before arrival. The same representative immediately came out, upon seeing the paint spots began to inform me about the near by apartment painting. To my understanding they placed the vehicle in a liable location knowingly; hence the paint to my vehicle. The same representative also documented the days events with photos to his superior and told us to speak to the still non available manager. Another day *** and I came spoke with manager about the situation. Upon seeing the paint spots tells us that the pain spots existed on the front before arrival. We didn't understand how now the vehicle has the same paint spots as the so called excisting paint spots in the front. Manager told us they are not responsible for this. We also asked for Refund on the additional work that we were forced to pay which we didn't have to pay for the first time we had simular warranty claim. We were denied refund. We felt the dealership was taking advantage of us and weren't willing to make this right.

  Business response

  12/22/2023

  Please see attached response 

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spent a over ****** dollars at Tacoma Dodge Jeep for a 2020 Jeep Cherokee that is under warranty. Since purchasing the car the 4 wheel drive went out & now currently the water pump is completely out that ruined my battery as well. The sold me a "lemon" Due to them selling me a car that has multiple mechanical issues which also created Safety issues I have been without a vehicle and not provided a loaner vehicle despite is being covered under warranty. I have filled numerous complaints and I am constantly left in limbo about when my car will be fixed. In the meantime I am carless.

  Business response

  11/20/2023

  please see attached document 

  Customer response

  11/20/2023

   
  Complaint: 20851058
  
  I am rejecting this response because:

  Although, I did not directly work with Dodge Jeep Tacoma for the two repairs mentioned . I have been working with Dodge ************** as directed by Tacoma support staff ( service ****** I was advised because I live in the ****** area I would be deferred to the ****** dealership other wise cost of towing would be at my own expense. I do not think it is unreasonable for me to file a complaint that two items on a fairly new car completely went out. This issues are not one caused by myself. Furthermore this is an issue with Jeep directly.  I am still without a car or any means of transportation with very lil communication or resolve. I ask direct questions and hear nothing in return. Overall this unacceptable customer service. 
  
  Sincerely,
  
  *******************************

  Business response

  12/03/2023

  Thank you for the opportunity to respond and for a clearer understanding of the issues as it relates to Jeep. Tacoma Dodge Chrysler Jeep Ram is not the Manufacturer of the vehicle, nor do we administer any part of the Manufacturers warranty. Our dealership is willing to assist in providing any documentation to the Manufacturer of the vehicle. We would strongly suggest that she reach out to Jeep and open a vehicle CAIR with her concerns. ****************** may also pursue a possible repurchase under the ** State Lemon Law with the Manufacturer of the vehicle, Stellantis.

   

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I buy truck to Tacoma Dodge for $78.000 with 38,787miles in the Guaranty ,I buy extra 60,000miles total 100,000miles Garant same day ,they talk my the truck be 100% full inspections before they have for sale , to the moment only be drive less the 3,000miles ,the truck be have squeak noise and problems to control to drive Safe ,I take to LesSchwab to check they see I be installed 2 Left Radius Arms instead of a Right and left and the noise is different for Spring *** be correct Installed the brake is 30% , Tacoma dodge for save $$ trie to change one arm after 3week way , Ignore the rest the part have to be replaced, they talk my they *** have mechanic do the job for suspension there need to take different place , only replace from brake ,talk my LesSchwab maybe see what happens, ,******************* company the family trust see different problem for safe road trie do correctly and installed Box kit because is the only warranty because they cant change one Spring, and different do other side , to resolve Because is negligent,,Tacoma Dodge after see the cost refuse to take responsibility ,talk my the want to buy my Warranty for my truck l refuse because is the $$ the my family and I have full warranty in Suspension and different part the truck, for safety, They talk my they ***t care for the papel contract, .Tacoma dodge be discriminated my for day one the my problem Ignore and trie do different for business , I be drive with problems the truck loss the control in the road and my family we are really scared to be in Accidents , We be Fraude in document and trie we Ignore my safe and good the my Family ,I want they take Full responsibility like they have to do only that happens to black people in this business , I need Help , and be take care like citizen and value my $$ and Family Please this is Abuse the power .

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Dodge 2009 Megacab has a valid lifetime powertrain warranty. Under that warranty anything that is covered by the warranty will be replaced for free of charge and a rental car will be provided. The truck was taken to Tacoma Dodge on June 29th 2023 it was diagnosed with a faulty transmission, and needed to be replaced and was to be covered under the warranty.At that time a car rental was supplied to me, and I assumed that replacement of the transmission would occur. Approximately 4 days later I got a call from the service agent, ***************************, who stated that though this service and the transmission are covered under the warranty, the part is no longer available brand new for the 2009 DodgeMega cab and a rebuilt transmission would have to be used, and they had to get the official clearance from the warranty company Another week went by with me still in the rental car with no word from the warranty company, finally approximately two weeks after having my car in the shop the warranty company decided they did not want to put a rebuilt transmission in the vehicle, we're not going to honor the warranty, but we're going to call me and either offer a buyout on the contract, buyout on my truck, or some other option.It is now over 4 weeks since they've had my truck, diagnosed the problem, and I still have not heard from the warranty company. The dealership reneged on the car rental and I had to pay nearly $900 out of pocket for the car rental that was supposed to be covered while they were fixing my truck, and now I'm having to tow my vehicle home from Tacoma ** dealership to my home in **********. Nobody is giving me answers, I'm now having to pay out of pocket to have a local mechanic put in a rebuilt transmission and I feel very taken advantage of by dodge Chrysler for not honoring their lifetime powertrain warranty; and now forced to pay nearly 10k out of pocket for something covered under the lifetime powertrain warant

  Business response

  08/09/2023

   ** stated in his complaint ****************** brought his 2009 Ram truck to our dealership with a transmission concern. When ****************** purchased his vehicle from Chapmans ********* Dodge in July of 2009,his vehicle came with a Limited Lifetime Warranty from the vehicle Manufacturer and is solely administered by the Manufacturer of the vehicle. Tacoma Dodge Chrysler Jeep Ram is an authorized repair facility for Stellantis vehicles, not an entity owned or operated by the vehicle manufacturer, therefore our dealership has no authority to approve or deny work on their behalf. Tacoma Dodge Chrysler Jeep Ram submitted Mr. ******** request for transmission replacement to the manufacturer for approval, but it was unfortunately denied.
  
  As stated above, our dealership has no authority to administer any repairs under the vehicle manufacturers warranty. We would strongly recommend that ****************** contact Stellantis, the vehicles manufacturer and whom this complaint should have been addressed to for assistance in the repairs of his vehicle and any reimbursement for rental vehicles.
  
  
  Thank you for giving us an opportunity to explain our position in this matter. 
  
  
                                                                                                  Sincerely,
  
  
                                                                                                  ***************************
                                                                                                  General Manager
                                                                                                  Tacoma Dodge Chrysler Jeep Ram
  

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