Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Porsche -On August 22nd we took our vehicle to Global Car Care for an oil change. The car had no current pressing mechanical issues. *There was a previous coolant leak that was worked on by multiple shops and was resolved except for when the vehicle was driven in sport mode. -While the technician was working on the car, an alert came on for low coolant level. -We got the car back and looked over the report which noted a coolant leak and recommended a transmission fluid flush. -We called the shop to talk about the findings and asked if the technician added coolant. He said he had topped off the coolant with Porsche spec fluid. We had been using an ethenyne glycol fluid in the vehicle due to the previous leak and were concerned about mixing the two fluids.-The tech assured us that we would be fine.-A few days later, we noticed the car running hot while towing our boat.-August 30th our car over heated while driving through the mountains.-August 31st we brought the vehicle back to the shop and were told our head gasket is blown.
Business response
10/28/2022
On August 22nd ***** had brought his vehicle into Global Car Care for an oil change. We serviced the vehicle and did an inspection on vehicle. Customer had stated that vehicle has had a coolant leak that no shop had been able to figure out. Upon inspection we mentioned to the customer on his inspection report that there was a noticeable coolant leak and he should have it looked at it and get it diagnosed. We put an estimate for coolant leak testing that was on repair order which the customer declined. It is **********************'s policy that coolant and all fluid levels are checked on every vehicle brought to our shop. Coolant level was found to be low, which was another reason we suggested coolant leak testing. Coolant was added to vehicle. We use a universal coolant which is used in most all vehicles. Coolant is an ******** glycol fluid, Pic is attached. No action was taken to disturb any of the coolant system besides topping off due to declining of coolant pressure test. It was explained to the customer that when the vehicle has a present leak, the leak is always going to be there and especially under load or towing the leak is only going to get worse.Customer response
10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me.
Sincerely,
*********************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.