ComplaintsforUrban Cabinets Company Inc
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Complaint Details
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Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello - the company we hired to remodel our kitchen has left details uncompleted (poor work that needs to be fixed). They promised to finish the job and fix the problem areas after I left them a 2-star review online (they reached out to me with that specific promise) but are now not replying to my emails and questions. They also ended up charging us for things that they said would be included in our job; specifically, we requested a pantry with roll-out drawers and the owner even gave us advice on the placement of the drawers before the job was started. Once our pantry was installed they left an empty space without drawers; I requested drawers which we were then charged for these "add ons". The uploaded pictures include the areas Urban Cabinets reached out to me about and promised to fix (splintering inside drawers, crooked outlet placements, touch-up paint on new cabinets that doesn't match original cabinets).Business response
10/31/2022
Good afternoon BBB,
We are working with the client to resolve the situation. I will be happy to give you an update following that resolution.
Regards,
***********************
***********************************************************
19300 144th Ave NE, Bldg ************
***********, ** *****
************
Customer response
10/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.