ComplaintsforTori Belle Cosmetics

• Initial Complaint

  05/25/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I was hired as an independent contractor by Tori Belle Cosmetics to provide marketing consulting services starting on May 4, 2022. I was to be paid $12,000 per month (4 weeks) in exchange for 20 hours of work per week (80 hours per 4 week period). I worked for them from May 4, **** until the project was completed on Nov 30, 2022. I submitted invoices every month for work performed and was paid for work performed in June, July and Aug but have not received payment for services rendered in May, Sept, Oct, and Nov of 2022. I hired an attorney to send a demand letter to the *** (***********************) and ****** (***) ********** (President) via email and certified mail on March 30, 2023, but they continue to ignore my request for payment. I will include a copy of the demand letter as well as the email exchanges that I had with *************************** in Jan, 2023 where he indicated that he would set up a payment plan which he never followed through on. I've been unable to reach *********************** or *************************** via email, phone or ******** messenger - they have not responded to any of my messages.

• Initial Complaint

  03/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  10/10/22 received email that stated , ************** (Tori Belle Cosmetics)Oct 10, 2022, 3:25 PM PDT Thank you for your patience in this matter. The refund option is for the actual amount due. Our records indicate that you are owed for 11 payments of $9 ea USD for the total amount of $99 USD. Since we no longer have access to payment methods from your account, a refund check will be sent within 60 days. Provided the info .. Waited 60 days.. No refund .. Replied to the email 3 times no response.. Sent a new email the beginning of Feb.. No response ..

  Business response

  03/27/2023

  Found ******* email. I responded to ***** to verify that she still had the original payment method. Once verified will process the refund. 

• Initial Complaint

  12/29/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 11/07/2022 I canceled my affiliate status with TBC. At that time I still had some compensation due to the amount around $65 that should've been paid out on 11/20/2022. I have sent emails with no reply to get this resolved. I just want to get paid what I am due. Just don't like the fact that they don't think they have to pay your commissions if you decided to leave.

  Business response

  01/04/2023

  Hi *********, I have pulled your ticket in the customer service que and one of our agents should be able to take care of this for you today.  

  Customer response

  01/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But as of yet, at 20:06 cst on 01/04/23 nothing has been completed.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was an affiliate (******) for Tori Belle Cosmetics for just over a year but I ended the relationship in December 2021, when I stopped and closed my "store" account I was locked out of the website. My name was removed from the system as an affiliate and I stopped buying product, at that time the charges to my bankcard from TB stopped as well. All of a sudden in January 2022 charges of $9.00 appeared again from TB. I have tried every way possible to get these charges stopped and reversed but I have been unsuccessful, running into endless obstacles, from no email addresses and endless rings until the phone disconnects or voicemail h*** My bank can not stop the withdrawals from TB. To date $81 has been taken from my account, I want Tori ****************** to relinquish my account information and refund the fees that have been pulled from my account immediately. I had no other means but to complain here in this forum, hoping to get this issue resolved.

  Business response

  09/26/2022

  Hi *****, we are showing your affilaite account was cancelled on 10/24/2021.  No further charges were made to your account.  If you are showing additional charges after that time, it is possible that you may have assisted signing up an affilaite under you and did not remove  your card from their account.  Please contact our customer service deaprtment at ********************************** and we will be happy to look into this for you.

   

   

• Initial Complaint

  08/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 4 sets of lashes, magnetic liner, and magnetic mascara from Tori ****************** on 7/27/22. I received the product the first week of august. I looked at the lashes but bought them for special occasions. On 8/21 I opened the package and went to remove the lashes and two of the magnets stuck to the case and were not even attached to the lashes. I emailed customer service with photos showing them the new lashes and the fact that the magnets were not attached. I offered to ship back in exchange for a set that was not defective. They emailed back saying I was outside my 14 day return period and they could do nothing. These lashes are very expensive, I paid over $100 for my order. They also are supposed to be worn over 20 times. I had my order less than *********************************************************************************************** with a replacement. a 14 day return period for a product that is advertised to last at least 20 wears(days) does not make sense. It seems like they do not believe in the quality of their products. This is a terrible way to treat a first time buyer.

  Business response

  08/23/2022

  Hi *****, we are very sorry for your experience.  We do encourage and send emails to our customers with a reminder to check their orders when they are received for any possible damage.  Due to the nature of our products, we do offer a 14 day return policy.  As I can see this is your first time with our company I will get a replacement set of the Fantasy lashes sent out to you.  Thank you.

• Initial Complaint

  08/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Torre Belle Cosmetics, we were affiliates for a short time and then stopped, notified and that was the end of the relationship between us. We bought no more product and had no more charges to my card. Suddenly in January of this year ************** started charging me $9.00. The first two charges were 2 days apart both for $9.00 and then the charges came every month like clockwork. I called my card company and they requested that I talk to Torre Belle; the problem with that is there is no way to reach them. I thought it was due to the pandemic but I kept trying, they did not answer the phone and it would ring until it would disconnect. Then I tried to find an email address they have none. When I contacted my card company again and told them what was going on they offered to send me a new card but the charges keep coming. I have since had 3 cards issued by the same bank and every time I think I've got it figured out Torre Belle starts charging again. My bank cannot stop them and I can't get ahold of anyone to stop them from debiting my card. Every time I dial their number, *************), the answering machine answers and pushes it directly to voicemail and I get an immediate message that says the voicemail is full and I am disconnected. I have been battling this problem with Torre Belle since January 28, 2022. I hope you can help me.

  Business response

  08/05/2022

  Hi ********* you can reach us at ********************************** and we will be happy to assist you.

• Initial Complaint

  07/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was charged from this company that I havent used. I want a refund.

  Business response

  07/29/2022

  Hi ****, I did a search of this email and I am finding 2 customer accounts, but no orders that I can see.  Please contact us at ********************************** with any other information you might have so that we can look into this for you.  Thank you.

• Initial Complaint

  07/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was an affiliate for only a couple of months. Unbeknownst to me, they have continued to charge my card monthly for a membership subscription. When I tried to reach out to them to remove my information there is no way to do this. Their website has no phone numbers, no email, and all of the phone numbers listed online and on the credit card transaction are disconnected so there is literally no way to contact anyone to remove my information. My credit card is saying the transactions can't be blocked because they aren't using a monthly subscription to auto withdrawal they are just literally tapping into my card info as needed as a one-time transaction. My credit card company believes they are doing this on purpose to avoid being blocked. It's been very frustrating trying to get this taken care and I have disputed all claims as fraudulent at this point. Bad business.

  Business response

  07/25/2022

  HI Lauren,  you can cancel your account at any time by logging into your backstage and clicking> contact support/ cancel my account, or you can email ********************************** .  Your account will be cancelled within 24 hours and all billing information removed from our system.  

• Initial Complaint

  05/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was a TB affiliate. I recently left due to personal reasons. The company has not paid me on May 5th or May 10th though, payment was made to current affiliates. I wrote into their support and received the automated response. Again, I tried contacting them 5 days after I emailed asking for status of payment and there has been no response. In addition, One of the top leaders still in the company escalated the case. Neither of us have heard anything back. Also, TB publicly stated their liners are bad that were shipped out in the monthly box and they would be exchanging those. I have not had any communication on when that liner will be arriving.

  Business response

  05/13/2022

  Hi Corrynn , we are reviewing this case to ensure both corporate policies are followed in calculation and deliver of owed commissions, if any.

• Initial Complaint

  05/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Torre Belle cosmetics is notorious for continuing to charge your card, even after cancellation of their services I am needing all the monies they have stolen from my account by repeatedly charging my card, reimbursed from me I will be contacting my credit card company as well. You can tell how they conduct business by their ratings! I cancelled all business with them over a year ago!!!!

  Business response

  05/02/2022

  HI *******, I checked your account and our database.  The only message we have from you is in Jan of 2022 and we cancelled your account at your request and sent you a confirmation of cancellation.  If you have any notices of your request to cancel sooner, please feel free to send us a copy and we will be happy to make any adjustments.  Thank you.  **********************************

  Customer response

  05/03/2022

   
  Complaint: 17129509
  
  I am rejecting this response because: Torre Belle is still taking out the amount since January. I have all my statements from January. They have been taking this out every month since January!!! They JUST DID IT AGAIN!!!!
  
  Sincerely,
  
  *************************

  Business response

  05/04/2022

  We have been in touch with ******* via our internal system, her account was cancelled in Jan and her payment information was removed from our system (see attached).  After further investigation, ******* had used the same credit card to sign up a family member, Destiny, at the same address.  Since Destiny has not cancelled her account, that is the account that was being charged, not Marilyns.  We asked that she please have Destiny write in to cancel her account. (see attached)

  Customer response

  05/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They need to cancel everything. And BBB needs to be aware the phone number is not a working number for the shady business. 
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩