ComplaintsforSteve Hahn's Volkswagen Audi Kia
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Complaint Details
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Initial Complaint
09/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife was having trouble with her 2021 kia ******* The care would shut itself off (no throttle, engine would die, every one of the dash lights would come on) when she would approach something at low speed and almost stop. We took it to steve **** as they are our local *** dealer in yakima. We did not purchase the car from them. My wife scheduled an appointment to have it looked at. She was about 21 weeks pregnant at the time. She was having a very rough time getting around. As soon as she handed them the keys they told ok we will be in touch. She asked what time she should come back that day and they said don't bother. She then asked if they could provide her a loaner vilehicle and said no, with very little to no explanation. After 2 weeks I was getting concerned why we haven't heard back. I called them and they had yet to even diagnos the car. This went on for weeks, then months, with several bad interactions, and no offer of a loaner vehicle. It's been 19 weeks now. Our baby will be here thus Thursday September 9th. Steve **** has yet to tell me what the diagnosis is on the car. They have yet to tell me if they will warranty all repairs. I have been in contact with corporate ***, they have told me the dealership will not even respond to them. I feel totally defeated at this point and can't fingld any avenue to getting my poor wife's car back. Any and all help would be greatly appreciated.Business response
10/02/2024
The vehicle was already returned to the customer with repairs covered under warranty. Technician worked with ************* for multiple days in order to diagnose the customer's issue. Once the issue was isolated and determined, we ordered parts. Unfortunately, some of the parts were on back order and were escalated to a "Red order" which arrived 3 weeks later. Once parts arrived, we worked the vehicle back into the shop and had repaired at no charge to the customer. Customer was notified and vehicle was given back to customer. Customer did request a loaner vehicle, unfortunately we did not have any loaners available at the time to give her. Customer could have gone to Enterprise and been reimbursed through Kia **********Initial Complaint
08/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
My husband and I bought a car from Trucks plus, I called trucks plus anonymously and I asked the question does your cars needs to be fully inspected before you can sell them. They proceeded to tell me that Steve Hahns does a full inspection before it goes on their lot to be able to sell. SO, I called STEVE HAHNS and a women told me that is correct, that the cars have to be throughly THROUGHLY inspected before they can be sold. So, tell me why I have a car that I am payments on that left me stranded with my children in that car because they have the WRONG throttle body in my car. WHEN I BEGGED THEM FOR WEEKS to find me a SAFE car.!!? The online manager Steven or who ever, and the other manager there are absolute frauds and dont care about the safety of their clients let alone children. ANNNNNDDDD If it was inspected how did they not see that they sold me a car with WRONG PARTS in it?! This is against the law and there is a RCW that needs to be followed. Or legal actions will take place. Ive consulted many lowers and this doesnt stand by the sold as is because this law. Under state law RCW 62A.2-314, every used car sold by a dealer in ********** for a customer's personal use has an "implied warranty of merchantability." This means that the dealer promises the used car will be fit for ordinary driving purposes, reasonably safe, without major defects, and of the average quality of similar cars available for sale in the same price rangeBusiness response
08/22/2024
All vehicles go through a safety inspection prior to being available for sale. This vehicle did have that safety inspection performed. A safety inspection includes checking all safety related items and meet all safety requirements prior to sale. These items would include visual inspections of tires, brakes, suspension and restraint items. It would also have included the repairs of any warning indicators or drivability concerns the vehicle may have had prior to sale. This vehicle was sold to the customer in good running condition, no warning indicator lights present, and met all the safety requirements. Customer has been in possession of vehicle for over 6 months with no known previous issues. Customer did buy vehicle as is.Customer response
08/22/2024
Complaint: 22122701
I am rejecting this response because:
BECAUSE YOU SOLD ME A CAR WITH WRONG PARTS you DID NOT FOLLOW any type of law, safety procedures or anything. You guys sold a FAULTY car that could have caused a potential accident! You & trucks plus are are fault and this isnt the first costumer that has had this problem. Im privately taking things in my own hands since you guys cant.
Sincerely,
***********************Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 18th I bought a 2022 *********** and have had nothing but issues with it. Two weeks into having it the car wouldn't start until about the fourth attempt. I called the dealership and they told me get the battery checked at ********* which I did and nothing came up wrong. Then, a few weeks after that the car alarm kept randomly going off if I had the car locked or unlocked. I called the dealership about that as well and they finally told me to bring it in which was a week out for a service appointment. During that week all the charging ports on the inside of the vehicle stopped working. When I finally got it to the dealership for the service appotinment on July 11th I was told days pier I would be given a loan car so I can go home and leave it there. That never happened. I waited at dealership for about five hours and they came to the conclusion nothing was wrong with my car. I drove the vehicle back home and the next morning the car again wouldn't start. I contacted the service department yet again and they told me it'd be about a week until a loaner car would be available. I've called every week like they service department told me to and I still haven't gotten a phone call from them for a loaner car. I paid for a warranty when I purchased the car which covers loaners. Every day the car seems to be having more issues starting which is causing me a lot of extra stress since I am due to have baby in four week and currently don't have a working vehicle.Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My ******** G63 AMG was stolen from inside the service bay overnight on 7/23/2024 with the Service Manager ***** telling me that keys were left in the vehicle with windows down, this was noted in the police report as well. I have signed repair orders with it in their possession for service and being told by management and in front of staff that the dealership would be fixing and replacing what was damaged and stolen since it was recovered and driven back to the dealership by the Service Manager. I'm told by *****, the Service Manager on 7/26/2024 that the owner and General manager will not honor fixing my vehicle and replacing what was stolen and damaged as what was discussed and agreed.Business response
08/16/2024
Our business was broken into the morning of 7/23/24 and his vehicle was stolen from inside of the shop along with a number of technicians tools. Police were notified immediately that morning when our employees arrived and found the shop broken into. After notifying the police, the vehicle was found abandoned nearby around 1:00PM on 7/23/24. Customer was notified of vehicle being found and was taken to our offsite storage lot where we advised the customer of it's location. We politely asked the customer to take his business elsewhere. Vehicle was picked up from offsite storage lot on 7/29/24 by a transport vehicle arranged by customer.Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 24 June 2024 me and my significant other bought a 2017 Kia ******** we had the car for a month and got a letter in the mail saying our loan was denied when I called Steve they didnt give me an answer on why so I was on the phone with him for six hours and never got the help I needed went to the dealership for six hours and still didnt get the help I needed and now am on day three when I was told to come back so that I could get more help and when I called and tried to go back, they told me nobody was there to help me in the one guy that was there to help me told me that he is only going to help the customers that really need the help and I can wait to get helpBusiness response
08/13/2024
****, thank you for bringing this to my attention. From the information you provided there are two issues that need reviewed and addressed by me. The first being the financing of your vehicle., I have verified that your financing has been completed. My concern is the breakdown in communication from my staff to you regarding the financing. The second concern is the service and or repair needed to the Used 2017 Sportage that you Purchased. It is our goal to provide clean, mechanically sound, and safe vehicles to our customers. All vehicles including even new vehicle have a mechanical issue from Time to time. I will personally reach out to you tomorrow and we will get started with the process of finding out the mechanical issue with your sportage, what the repair involves, and then present you with a solution that is acceptable to you. Again I appreciate your business and your willingness to bring your concerns to my attention so I can provide resolution to you, and strive to continue to improve our customer service and satisfaction.Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
At the service department at Steve **** in ******, I have asked for my tires to be rotated every servicing around every 7000 miles. My receipts state my tires were rotated. But they had not been, putting lives in danger. I trusted them. I had been keeping an eye on the rear tires to determine when I needed new tires. They were ok.... not needed right away. Then one day while pumping gas, I noticed that the inside of my driver's side front tire was bald... about 2.5 inches of no tread at all. I went to the local tire shop I normally use, and it was there opinion the tires had not been rotated.... for many, many miles. I had to park my car for the weekend so I could take it to Steve **** service ***** on Monday, as I noticed the tire on Friday afternoon. They stated they had been rotating my tires, and put it up on a rack in the back. After a few minutes they came out and said they are all wearing the same, come back and look... they were not all the same. They acted blind to that fact until I said, "So you are telling me that if you would have rotated and looked at my tires 2000 miles ago, you would not have tried to sell me tires?" At that point their heads all dropped to the floor. After a moment of silence, because they were speechless, one guy said, You want to buy some tires?" I said no. I asked to speak to the service manager, or Steve, they were not it. I asked to talk to the service guys whose names are on my service receipts that say my tires were rotated, but it was "their day off"... both of them? ( I only had my last 2 service receipts. One of the receipts was for a ****** mile service. It was around $1000.00. And stated tires had been rotated. The next was at *****, Around $500.00 for general servicing... oil change pluses tyranny flush. Again receipt says tires were rotated. It was only in 2000 miles at ***** miles that I noticed the tire that was half bald and should not have been driven on for many miles, lives in danger!!!Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
February 24, 2023- purchase date $4,000- money inputted to vehicle Service on the vehicle, with a vehicle to use while in shop. Give back the vehicle, with a credit of $2,000-$4,000 They had given me around $75 for items they had stolen from a vehicle I was planning on purchasing due to the amount of issues my current vehicle has been giving me, but was told no with no explanation. They had tried to make a slight resolution and did not work out for either of us. When taking in my vehicle when the check engine light was on, I (FEMALE) was told there was no codes even though before I had went to them I pulled the codes from my mechanics OBD2 scanner (code PO335). So I went back a different day and had my MALE fianc go in instead and tell them there was a code, sure enough they fixed it right away with no questions in 30 minutes, after they had my car sitting for almost 1.5 months. I was vehicle less for that long, missing lots of work due to not having rides, paying others to drive me to work, and getting fired for not having a way of reliable transportation.Business response
07/23/2024
I verified our records and ********** was in for service on 6/23/23 for a check engine light being on with a description of "Customer states it will stay in 1st gear and wont shift. Randomly stops at ****. Check and advise.". It was found by the technician that there was a "loose battery cable" causing her concern of the vehicle randomly dying. I do not have record of it being in prior to this for a concern, however I do see that when the technician scanned the vehicle for fault codes, there were indeed 2 stored codes present.
In regard to the customer stating that she had been in previously, and her being a female, felt that we lied to her about the car not having any codes stored, I see where she mentioned that she had her mechanic "pull the codes" prior to coming to see us. If this happened, some scan tools automatically erase the codes, and could have resulted in the codes being erased which would result in us not being able to find anything wrong when she brought the vehicle in as she states she had to do. Typically, once the codes are erased, it takes 2 - 3 drive cycles for the light to come back on as long as the issue is actively occurring.
I do see that we corrected her concern for the check engine light, looks like it needed a crank sensor, and the vehicle was returned to the customer. Vehicle was released on 7/18/23 and has not been back since. As far as her not being able to purchase the vehicle due to the amount of issues on her current vehicle, I cannot say as there is not a record of us having looked at her other vehicle. My guess is that the amount that was offered for their trade in was not sufficient enough for the customers liking, or the banks, and created other issues to secure financing.
Hope this helps. If you need any further information, please let me know.
Regards,
***********************
General Manager
Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Failure to Repair issues documented in contract in a timely fashion. 1. Failed to order parts and schedule within 30 days per contract signed, it took three months for them to order the parts. 2. Failure to get my service scheduled in a timely fashion, two time i scheduled my car and had to reschedule due to no courtesy car to proive, my husband is a truck drive and i have three kids i can't be without a car for any period of time. 3.The third time my car was scheduled for 8:30am i was told a *** of 3 to 4 hours i hadn't received a call regarding my car after 6 hours, so i proceeded to pick it up as i wasn't provided a loaner car, my car was still not fixed and was made aware it could be overnight which i couldn't have as i needed my car. 4. Very unprofessional employees, who have not been able to provide a resolution or even tried to. Amongst them arguing in front of me in the office about who's fault it was.5. I was sold the car and purchased a warranty package and told i could use it to get the heated seat and tick in the motor fixed because they didn't want to cover it . I have tried now on all three attempts to schedule my repair schedule an inspection to get these things quoted to get fixed with the warrant they had me purchase. I feel as if this is not just happening to me and this dealership needs to be reviewed. I feel as if i should be compensated for all of the distress and runaround i have been given during this process as well as properly being schedule to get my car fixed. This is the worst experience i have had. I still haven't been reached out to regarding my service and it has been sense last friday. I have given them ample time to get this resolved and still no resolution. Please help.Business response
09/06/2023
To Whom it may concern:
We have already reached out to the customer and all of her concerns have been addressed. Customer stated that she had done this prior to speaking with me, *********************, and could not figure out how to stop the process. There is no further action required at this time.***********************
Service Manager
Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We brought our car to them to be fixed because the transmission went out while under warranty. In the process of fixing the car they broke parts. The service advisor told my wife that a sensor was broken that they would need to fix because it caused a check engine light. Instead of fixing the sensor they cleared the check engine light with a scan tool and told my wife it was safe to drive. He also told her that it was only a $30 part and that she should just drive it more. The transmission was incorrectly installed so the vehicle would not shift correctly forwards or backwards. After repeatedly demanding they fixed the car it sat over the weekend without being worked on and now today they claim nothing is wrong again even though they never fixed what they broke.Business response
06/23/2023
Customer was advised that the technician did break a sensor when replacing the transmission, which we ordered June 7th before the vehicle left, however it sounds like there was some sort of miscommunication from this point. Customer stated that we advised her that We broke the sensor and then when she took the vehicle that we Miraculously fixed the sensor. Speaking with the advisor he stated that he did not tell her that we fixed the sensor, but that it was fixed to where she could drive it until the new sensor arrived. Vehicle was test driven by technician after transmission replacement, no concerns reported. Customer was advised that vehicle was safe to drive.
Customer called service advisor after leaving the shop on June 7th saying that the vehicle was jerking, advisor told customer that sometimes the basic settings need to be relearned which can be done by driving the vehicle. Customer refused to drive the vehicle, and left it with us on June 7th. Customer was supplied with a loaner vehicle. Technician inspected vehicle the following afternoon on June 8th, once he finished the job that was currently in his bay, and found that the vehicle was extremely low on fuel. So low, that the vehicle died when pulling it out of the parking spot. Technician went and put 5 gallons of gas into vehicle and vehicle started right up. Test drove vehicle and was unable to duplicate customers concern. Test drove vehicle 2 more times, myself personally drove the vehicle to verify repair, and never had any issues. Advised customer of our findings, and also advised customer that the sensor that was previously ordered had not arrived yet. Customer opted into leaving vehicle here, and use our loaner car, until the sensor showed up. Turbo sensor arrived and was installed Thursday June 15th. Customer did not pick up vehicle until Saturday June 17th. Customer has had vehicle since, and to the best of my knowledge, has had no further issues.
Technician findings: Vehicle was ran out of fuel Needed fuel Low fuel warning indicator light was on.
Repair: Filled vehicle with 5 gallons of fuel. Also replaced previously broken turbo sensor. Both items performed at NO CHARGE to customer as well as a complimentary loaner vehicle. No further work required.
***********************
Service ManagerInitial Complaint
06/07/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I was sold a truck on March 28, 2023 by *************** in ********* **. Its part of the Steve **** auto group out of ****** **. They upsold me a key replacement contract for $650. I went to use the contract to replace a missing key on June 5th 2023, and found out they never paid the 3rd party contractor for the policy. I went to trucks plus to find out about it and they sent me to Steve Hahns main office. When I went there they tried to send me back to the other dealer. Not wanting to play the run around game anymore I asked for my money back that I spent on the policy. The lady in finance came back with a sheet of paper and said sign here to cancel my policy. She then informed me that the money would be added to the end of my loan and I wouldnt by law be getting my money back. None of this mentions that the key replacement policy was not what we were sold.Business response
06/19/2023
We looked into the issue when he come to our window and we found out that the contract check issued was not cashed as of that date. We offered to take his number and I could call the company and check into the issue of why they never processed the check and contracts that we send with that check. Unfortunately he did not want to wait for us to do that and requested for me to cancel his contract. I wrote up a cancellation request and processed it.
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Customer Complaints Summary
14 total complaints in the last 3 years.
7 complaints closed in the last 12 months.