ComplaintsforValley Medical Billing, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I fell mountain biking last November. I went to Valley urgent care for shattered clavicle. They took images and sent me to the *** The ** told me, verbatim, "we don't know why urgent care sent you here", and provided no services. I asked for pain meds at least, they put a sling on, and I scheduled surgery. Neither the emergency room nor the urgent care facility checked for additional injury or concussion. Days later, I became faint/dizzy/blacking out, I returned to the *** This time they did a head check and x-rays on my lungs, they told me that I was severely concussed. I was billed for these 3 separate visits, even though 3 should not have been necessary if I was treated properly at least once. I had surgery, recovered, but my hand stayed swollen for months. They finally took another x-ray after bringing it up several times. They "missed" a broken finger and would have to re-break to fix, I said no. The hospital provided an estimate for $2900 for surgery. When the bill arrived it was $5600. Not even close. Valley claims to have received incorrect codes from ******, but ****** has no record of contact with Valley to gather info for their estimate. I requested a bill reduction with Valley nearer the estimate, payment in full, but they refused. We were pending complaints with the commissioners and AGO offices and in the meantime Valley sent my bill to collections anyway. We tried to pay the full bill today to Valley, they could not. 3 days ago we called and Valley said they could take payment in full but no payment plan available due to collections. This bill should be removed from collections as we were communicating status to Valley the entire time while pending resolution. Ideal resolution now would include pulling my bill from collections, correcting my credit, and reducing the bill to honor the estimate Valley provided and for the poor care I received that drove my bill up. We tried utilizing Valley's complaint services, never received a call back or assistance.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.