ComplaintsforValley Eye Associates

• Initial Complaint

  12/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 11/02/21 I received care due to the fact I had a sore/inflamed eye lid (left eye) (scheduled appointment)I was/am a First time patient, and the reason why I called them was due to the fact that they provide care (or so they advertise) with ophthalmologist and not just optometrist.At the time of the scheduling I was simply told they only schedule visit with optometrist (and I should have probably stopped right there and go to my usual provider, but unfortunately I didn't).The day of the visit I provided all the relevant insurance information, including my vision insurance.At the end of my visit, I checked back with the front desk in order to schedule a 'follow up visit "as recommended by the doctor who visited me AND SEE IF I owed anything THAT DAY. the answer I was provided was simply " Nope, you are all good".I then assumed nothing was owed and I clearly figured the vision insurance kicked in, since I had never used it before of for the current year (2021).On 11/9/21 I went back as "requested" although my problem was solved and the visit too 5 minutes.On Nov. 25 I am notified that I owe them $255.84. I called and complain an I am told that since this was not an annual vison visit, but an office visit (less detailed if you ask me than a vision visit) I owed that much, period.The person that called me back never apologized and/or informed me though that an additional **** was going to be sent for an additional $173.02/21 On 12/02/21 I receive notification of a total **** owed of $428.40!! BOTTOM LINE: I feel misinformed, mislead and I feel I couldn't make an educated and well informed decision on whether OR NOT I would have wanted to purse the visit that day, more so the second visit.I have called and talked to a very rude billing manager ******* who then transferred me To **** who was simply repeating that is their way the do things and there was nothing they could do about it, because I received "care" . I told them I needed to be informed PRIOR

  Business response

  12/15/2021

  Good Morning

   

  This is the first I'm seeing of this complaint from the BBB, so I apologize if I missed an e-mail. I reviewed the Authorization to Release Health Information form, and it is not signed. Please forward me an authorization that is signed by the patient and I will be happy to follow up. It can be e-mailed to me at ************************* or faxed to ************.

   

  Thank you,

  *********************

  Administrator

  Valley Eye Associates

   

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