ComplaintsforLarson Automotive

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On December 29th my husband and I purchased a used truck from Don Larson Superstore. The truck had new tires on it, and when the sales person showed it to us he pointed out that the person who traded it in put them on. After picking up the truck the dashboard alerted a couple weeks later that the tires were severely under pressure. The truck states the tires should be at 80 PSI in the back and 60 PSI in the front. The tires on the truck were rated only for 50 PSI *** cold air inflation. We have notified the dealer via letter, 2nd certified letter, and complained to the *** as the tires on the truck are not safe for use hauling livestock or trailers. The tires are C-rated sidewalls and should be E rated according to manufacturer sticker in the door. The sales person knew we were going to be hauling livestock. They inflated the tires to 80 PSI which is 30 PSI over inflated in an effort to defruad our family. They put our family and others on the road at risk.

• Initial Complaint

  07/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They charged me $3,532.20 to be able to have my car towed out of there never reimbursing me for all the money my insurance gave them for jobs they never completed my one insurance gave them $1,216.56 my other insurance gave them $3,377.36 my car got towed in there on February 16th of 2022 I finally had it towed out of there June 7th of 2022 to another shop to have it finalized and fixed so I can have my car back I have missed three funerals multiple doctor's ************ I am disabled and need my appts called them multiple times they never would do anything for me call them crying and all ***** could say was there's nothing I can do when we had the tow truck there , they were very rude to us and the tow truck driver they drove my car out of the back of the shop like it was a race car slam breaks on slam the door and the guy walked back in with my keys we went over to the car finding out that there's only one lug nut I need on the tires so we had to go back for our lug nuts and caps, tough Enough Auto where I had it delivered to to finalize my car told me I should turn them in to the police as fraud that what they're doing was totally not acceptable I would like my money for all the parts and labor they never completed back from my insurance company and I would like to be reimbursed the money that they charged me minus the deductible they said they had done work on it that the insurance didn't pay for well I never okayed any of it I told them directly when I first got there do not work on my car unless I give you authorization if the insurance company is not paying for something just leave it strict orders and they never listened I have no idea where this $3,532.20 is but they drain me and I need to get my car out of the other shop and it's going to cost me over $1,000 not to mention they broke my steering pump and never said anything about it that cost me an extra $400 and replace all four rotors & brake pads because they were so rusted from sitting please help .

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