ComplaintsforABC Supply Co.

Building Materials

Multi Location Business

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Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
09/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Fired my brother for no reason and has nothing but drug addicts working for him. Has committed fraud with his inventory.
Initial Complaint
08/07/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We put an addition onto our home and purchased the siding from ABC supply co. We have been contacting them since March to try and get out issued handled and we have been sent to other people to resolve the issue and have been given the run around. We have spoken with ************************* since March and have been told he would help us and now he is not returning our calls We ordered vertical black siding for our home and it was defective There are huge round bumps all over our siding and parts of the siding will not click correctly This is prohibiting us from finishing our home allowing water to get into the new bedrooms and costing us more money as now we have to take down all old siding buy new siding and have it installed again
Business response
08/09/2024
Thank you for bringing this to our attention. Unfortunately, the issue the customer is experiencing needs to be addressed with the manufacturer. The branch manager has been in contact with the customer to relay this information and to try and help make the connection.
Customer response
08/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
We have contacted the manufacturer and they are not responding. As a distributor of the product do you not have any responsibility in supplying a defective product?
you sell a product and have no warranty for items that are defective??
when we first spoke to ************************* he said they would fix our issue and now he is just not responding to our calls and going back on what he told us he would do?
Regards,

***************************
Business response
08/09/2024
We understand the frustration of the situation. The branch manager will be in contact to provide additional guidance to find a solution.
Initial Complaint
07/30/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Purchased Pella windows and doors through them. The Pella representative stated they were not Pella windows, as the information is missing from corners of each window. Want refund/replacement as they cannot seem to be repaired.
Business response
08/21/2024
Thank you for reaching out regarding this incident. We have been in contact with the Branch Manager who has informed us that the windows are indeed ***** and that there has been some communication and resolution since the incident initiated.
Customer response
08/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
07/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Friday July 12th, 2024, I was involved in an accident with a Semi-truck driven by an employee of American Builders, identified as **** ****** *******. The police were on the scene and determined that Mr. ******* was at fault. Despite the clear evidence of their driver's negligence, American Builders and their insurance company, ACE American ***************** also located in *********, (policy # ISA H10778980), have refused to take responsibility of offer any assistance in repairing my damaged vehicle, a 2016 **** Fusion. I have tried contacting American Builders insurance agency, *************************************************************** (located at **********************************************************), multiple times, but they have not responded or offered any assistance. The insurance policy information provided by Mr. ******* at the scene of the accident is: * Policy Number: ISA H10778980 *Vehicle Identification Number: 1M2AX13 COHM033981 *Policy Effective Date: January 1st, 2024 *Policy Expiration Date: January 1st, 2025 As a result of their refusal to accept responsibility and provide fair compensation for the damage caused by their employee's negligence, I am seeking your assistance in addressing this matter. I believe it it essential to hold American Builders and their insurer accountable for their action and ensure that I receive the necessary compensation for my damaged vehicle. I would appreciate it if you could investigate this matter and assist in resolving this dispute. Please let me know what steps I can take next and what information you need from me to proceed. Thanks. Very Respectfully ******* ******
Business response
10/06/2024
Thank you for your patience while we looked into this situation. The appropriate teams have been notified to review and provide you with an updated response.
Initial Complaint
06/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We bought a new construction house in 2016. The windows began to have problems soon after purchase; cracking, moisture, ice and mold between the glass and low-e spotting. The company that sold the windows to the builder (who directed us there) was ABC Supply. They quickly repaired the first several windows, but began to stall on repairing others which were and are still under warranty. Their hesitancy allowed three windows to need repair at the same time. There have been dozens of texts, phone calls unanswered, messages left not to be returned and even a visit to the store to try to expedite the process. A window the wrong style was brought out and one that was 6 inches too short. One window was measured 4 different times with those measurements having disappeared into the ozone each time I called to ask about the progress. Two of the windows were replaced after over 3 years and the third has still not been addressed. It had moisture and ice crystals between the glass when the weather was below freezing in 2023 and I sent a picture of it to the salesman. He said that wasn't proof enough, the ice and moisture could have been on the outside. I asked the him why I would want something repaired that wasn't broken? It had moisture this January but no ice because it wasn't cold enough. It isn't our fault the windows failed and I would like ABC Supply and the manufacturer to honor the warranty and repair the window plus any others that might have a problem before the warranty runs out. I don't think that's too much to ask.
Customer response
07/22/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The branch manager of the window and door division for ABC Supply in ***** replaced and installed my window which he said was done with no help or compensation from the manufacturer, Ply Gem. I appreciate his effort to satisfy an honest warranty claim even though it took an extremely long time.

Regards,

***********************
Initial Complaint
05/29/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have proof of the ABC supply company employee damaging my driveway with a forklift. I contacted them and spoke to a *** and he promised me a check for $2400 the cost of the repair I got a quote for. It's been over 2 months almost 3 and still no check. No one is taking my calls and I keep getting the runaround. They damaged my property on Mar 12 2024. I want my $2400 check written out to me.
Business response
05/30/2024
We apologize for the inconvenience this has caused. Upon further discussion with the Branch Manager, resolution and payment has been submitted to the construction company that was designated by the customer to quote and complete the repair work. The construction company will be in contact with the customer soon, then send confirmation to the Branch Manger once the work has been completed.
Customer response
05/30/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
05/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 19, 2023 I had roofing materials delivered to *************************************** from *** roofing supply #*** in *****, **. The order number is # ******** and Customer # ********. I paid $8367.94 for the order to include $1234.00 for freight and delivery. When the roofing was delivered, the truck was parked on the edge of the driveway and damaged the driveway. I initially contacted the contractor that I went through, but he never gave me any updates. Towards the end of July I contacted the store and emailed the information to *************************** at store ***. I emailed the pictures of the delivery truck and the damage and got very little response. I emailed back multiple times with no response until December 2023. Then I filled out the negative comment form on *** Website and Within a couple of days received a message from a store manager at ABC supply who put me in contact with *******, the store manager of Store *** in *****, ** in Dec 2023. Since I have been in contact with *******, I have received nothing but delays and excuses. At one point in April, shortly after I submitted another negative complaint through the website, some people showed up at my house to supposedly give ******* the estimate and to do the repairs. Since then, ******* has said he cant get in touch with them and still more delays. I would like to get my damaged driveway repaired and to be made whole.
Business response
07/24/2024
The manager has tried multiple times to find a resolution by working with contractors to fix the driveway but none of them have been willing to do the work for one reason or another. He has been in contact with the customer a number of times but is at a loss for how to resolve this.
Initial Complaint
05/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company delivered our shingles from a roof replacement due to a hailstorm. The driver came out and extended his rigging with one rig directly in our yard. Put no board or anything to disperse the weight. Now we have a big square divet in our yard. My stepdaughter almost fell due to it with the baby. My girlfriend has as well. They will not repair it. Talked about throwing down some seed and we water it. That will not fix the problem. Plus, when speaking to the 'manager' ****, very rude and actually invited us to file on BBB. Terrible company, workmanship, and totally non professional.
Business response
05/20/2024
We sincerely apologize for the inconvenience caused by the delivery of the shingles and the subsequent damage to the customers yard.The Branch Manager has opened a case with the ABC Supply claims department to assist with additional resolution.
Initial Complaint
04/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In July 2023 ordered a metal roof for the amount quoted. The load was picked up and we assumed the load was all there. On the job we ran way short the entire back half of the roof. We ended up having to order more and was billed another $10,555.67. When the load arrived that was missing most of the order and the panels were cut shorter than ordered. This caused us to have to piece together a home in the park city area to try and dry in before the snow came in and there was no access. Spoke to the branch manager that investigated that both loads were short. They reached out to the manufactuer and they were supposed to give a credit on the account and they would give us a credit a total of $4,400 as of to date that has not happened. They billed us for the 2nd load and we were never given credit for the first load that was short. And we never walked off the job due to the supply yard and we were not paid our final check. We shouldn't have to pay anything for the 2nd load.
Business response
07/24/2024
I spoke with the manager and unfortunately, there does not seem to be a good resolution. There is fault by all 3 parties involved but the least of which was ABCs.
Initial Complaint
12/18/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
7/28/23 I ordered and paid in full for a door from ABC Supply. The door arrived late and unassembled; door was suppose to be factory assembled as quoted. Having to assemble the door myself only to find out that the stationary door and operational door hardware were both located on the same side rendering the door useless. I revisited ABC Supply and spoke with the Branch Manager (************) who stated he would order the warranty parts for this brand new $3,900.00. I asked the ** if a new door could be shipped, that I could return the door that was incorrect to which he said no, the warranty parts was the only path forward, that he (ABC Supply) would lose money on this order if it were to be a whole new door. ** stated I would hear from him by COB 10/30 or at the latest the next day. No word by 10/31 I contacted the ** to which he stated I was hounding him and still no date could be provided for this very time sensitive issue. 11/1/23 the ** called and stated parts would be in by 12/12. 12/12 has passed and still no door, not even a date. As of 12/18 after speaking with the District Manager and still no delivery date, compensation for my energy cost loss, ***************** of my family and home from the elements and intruders. Had the door been factory assembled as quoted by both *************** the quality control department at ******** would have been able to spot this flaw in their workmanship and make the necessary repairs before the door was shipped alleviating this entire ordeal. The fact that I am awaiting parts (not a new door for a problem that was not caused by the customer) for a brand new $3,857.66 door is unreasonable. The door has been paid in full since 7/28/23 and to date I have not been provided the product or a date at the very least. My family is being placed in an ongoing unsafe situation, my home is unsecure, my home is a the will of the weather elements, my home is a potential insurance hazard as the door is not in the opening.
Business response
01/17/2024
The situation has found resolution between ****************** and the local branch manager.

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