ComplaintsforRausch Sturm LLP

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Initial Complaint
11/01/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Wrote to Rausch Sturm 3 months ago on August 12, 2024. Followed up with emails on September 12 and October 12. No response from Rausch Sturm LLP. No attempt was even made to contact via email. Sent another email today to the ******************** explaining I received no response after filling out the contact form on their site.
Business response
11/05/2024
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ***** *****.This is a public forum and the Firm will not discuss account details over it,but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
*********************************************************
This communication is from a debt collector.
Customer response
11/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will await a response from Rausch & Sturm LLC. All communications with the company should be emailed to me and will return if I receive no response again.

Regards,

***** *****
Initial Complaint
10/17/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with *******/************. I do not have a contract with Rausch Sturm LLP, they did not provide me with the original contract as I requested.
Business response
10/22/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ****** *******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
********* ******,
Rausch Sturm LLP
***************************************************************************************************************
This communication is from a debt collector.
Initial Complaint
10/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a CC debt from **** that I was previously making payments on with another law firm, my however, without warning, my account was then transferred to Rausch Sturm LLC. I have not received any information about my account since that time. Rausch Sturm LLC have not contacted me, have not provided any documentation regarding my file/account number, and have not answered my calls the last 4 out of the last 6 times that I reached out. The first time that I called, I asked for my file number, and they failed to provide it to me. I asked them to email me my documents but the lady that answered said that they could not send them to me by email, and then they asked for my address. So, they have my file and yet do not know where I live?The second time I called, they hung up on me mid sentence as I was trying to explain what I needed from them. The next 4 times that I called, I was put on hold and nobody ever answered and I was sent to voicemail. I left a voice message.I am seeking resolution of this issue via the following:1. Contact me to reach a mutual settlement, and set up a payment plan for me online within 48 hours.2. Send all documentation to me via email. I will NOT give you my address until I have legal documentation that states the mutually agreed upon settlement, the exact payment plan agreed upon, and documentation that states the payment plan cannot be altered or adjusted after the first payment has been made.If my reasonable requests listed above are not met, then I demand that my account be transferred to a debt collector that is communicative, honest, and responsible.
Business response
10/31/2024
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ******* *******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.
Initial Complaint
10/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
So few months ago I went to court with Rausch Sturm LLP regarding a default on a card owned by Synchrony(****************) I was put on a payment plan of $50 a month my next review court date is 12/23/******* far i have only been able to make at best 2 payments because everytime I send a payment through they refuse to actually take the money out of my bank. And then they lock down my account EVERY MONTH!!. Their website also does not state what form of payment you can use. They will only accept a actual bank account because according to them it is more " secure " personally i think it is so they can make people default on the payment agreements and then they can garnish wages and get more money out of people. SO Monday I get to call their office AGAIN and have them process a payment AGAIN only for them to lock my account AGAIN and not actually take the payment out of my bank account AGAIN.If you are being sued by this law firm your best bet would probably be to contact a lawyer and countersue. The lawfirm is unprofessional.
Business response
10/14/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to Chrystofer *******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.
Initial Complaint
10/08/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid Rausch Sturm $1,554.41 to clear my $1,142.95 debt with **************) Care Credit on Thursday, September 12, 2024. I was told that I would get a receipt via email 48 hours after the payment cleared. The payment cleared the next day (Friday). I called Monday to get the receipt. I was told to wait to receive it by end of day Tuesday (9/17/24). And to call back if I had not received it. I have been calling weekly to get this receipt as I need to prove that I've paid this debt.I called again yesterday 10/7/24, the representative was able to see that my debt was shown as satisfied with the court system. She stated that there shouldn't be anything holding up me getting the receipt. She told me again that it would be emailed to me in 48 hours. Then she stated that there an option to rush it so that I could get it later that day. It is now Tuesday, 10/8/24 and I still have yet to receive the receipt. This is unacceptable.
Business response
10/14/2024
Thank you for the opportunity to respond to **** ****** complaint. Rausch Sturm LLP has prepared a specific response which was delivered to **** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.
Initial Complaint
10/07/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Rausch Sturm represents a creditor I owed money to Discover Personal Loan ending in 6549. I overpaid my balance to them with a check for $30,808 towards a 28,*** balance at the end of August (27/28?) I have yet to receive a refund from them
Business response
10/18/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ******* ******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
********* ******,
Rausch Sturm LLP
***************************************************************************************************************
This communication is from a debt collector.
Customer response
10/28/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******
Initial Complaint
10/02/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with **********/**************. I do not have a contract with Rausch Sturm LLP Attorneys at Law. They did not provide me with the original contract as I requested.
Business response
10/04/2024
Thank you for the opportunity to respond to Diana Garza’s complaint. We will be preparing a specific response which will be delivered to Diana Garza. Additionally, please note that the Firm does not furnish data to credit bureaus. This is a public forum and the Firm will not discuss account details over it, but may be contacted at 877-215-2552 or via email at complaints@rauschsturm.com with any further questions.
Thank you,
Chelsea Collins, Compliance Attorney
Rausch Sturm LLP
300 N. Executive Drive, Suite 200
Brookfield, WI 53005
This communication is from a debt collector.
Initial Complaint
09/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have made several payment arrangements, each one has had my payment information on file, one payment is collected and then they stop taking the payment there after. Set up another payment arrangement, 1st payment goes through and then stops again. This has continued to happen each and every time. Now they want the full amount which is $600 more than originally settled on to begin with. I had a little over $900 remaining. I have emailed to be contacted several times, in the emails tell them to take the automatic payment each month as agreed upon, still no correspondence. Did make a payment online beginning of September as well as another payment agreement, $506.70 and the payment has not come out of my account as of ********* you want to garnish wages?? Emailed Friday 9/27 asking for a representative to call me, No return phone call.Called 9/30 at 7:40pm, your hours are until 8:00 central time, sat on hold for 7 min 45 seconds only to say sorry we cant take your call. I did leave a message. By the other complaints filed against this company, I clearly am not the only one who cant seem to get through.
Business response
10/07/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to Dana Santi. This is a public forum and the Firm will not discuss account details over it, but may be contacted at 877-215-2552 or via email at complaints@rauschsturm.com with any further questions.
Thank you,
Chelsea Collins, Compliance Attorney
Rausch Sturm LLP
300 N. Executive Drive, Suite 200
Brookfield, WI 53005
This communication is from a debt collector.
Initial Complaint
09/12/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was sued and a garnishment of wages was initiated by the law firm on 5/20/24. I was garnished 20% of my paycheck and have now paid approximately $1600 over the stated settlement of garnishment. I requested an email showing what was still owed and what has been received on 8-21-24. No email or letter was ever received. I contacted the local ************** who was collecting and sending the payments and they attempted to make contact about the fulfillment of the payments via fax and have stated they havent heard anything back from the law firm as well. I have emailed and called the provided number to try to get answers but none are provided.
Business response
09/24/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to Jason Wolfe. This is a public forum and the Firm will not discuss account details over it, but may be contacted at 877-215-2552 or via email at complaints@rauschsturm.com with any further questions.
Thank you,
Chelsea Collins, Compliance Attorney
Rausch Sturm LLP
300 N. Executive Drive, Suite 200
Brookfield, WI 53005
This communication is from a debt collector.
Customer response
10/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22274568, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I’ve attempted twice to make contact after complaint was filed via email. Finally Jason Patrick responded saying my garnishment was fulfilled but no timeline was given to return said funds and when to expect garnishment order to cease. My employer has even reached out in attempt to find out if they can cease garnishment and was told they would not talk to them. The garnishment has been well satisfied and has now been overpaid by $2000+ and still being garnished. As of 10/1/2024 I have not received any phone calls at all from rausch sturm

Regards,

Jason Wolfe
Business response
10/04/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm has reached out and communicated with Jason Wolfe. This is a public forum and the Firm will not discuss account details over it, but may be contacted at 877-215-2552 or via email at complaints@rauschsturm.com with any further questions.
Thank you,
Chelsea Collins, Compliance Attorney
Rausch Sturm LLP
300 N. Executive Drive, Suite 200
Brookfield, WI 53005
This communication is from a debt collector.
Initial Complaint
09/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a payment arrangement and logged in today to make my payment. I have never missed a payment and now it says my balance is the full balance. The option to make my monthly payment is gone. I have never even missed a payment. I am trying to call and nobody answers.l, Ive called over 15 times and left several emails. Im just left there waiting for someone to pick up. How can I resolve this if they wont even pick up and explain whats going on?! i want to receive a call back and a direct number for whoever handles this account. I want to be able to continue making my payments.
Business response
09/12/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ******** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.
Customer response
09/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Still no response from the company.]

Regards,

******** *****
Business response
09/23/2024
Thank you for the opportunity to respond to ******** ****** complaint. The Firm has reached out and communicated with ******** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.

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