ComplaintsforOnCourse Learning

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I decided to use the company to take their 14 day NMLS self-guided online course. I made the decision due to the flexibility it offered. I would be able to follow the course as my schedule saw fit, which was mostly on the weekends. From the very first day, which was Friday July 14, I had technical issues on the website and had trouble beginning the course. I logged in through ****** Chrome which was the browser the site advises clients to use. I called their tech support line and the call was answered fairly quickly by a helpful agent that advised the problem may be resolved by logging in through the "incognito" version of chrome. I did that and the issue was resolved. I completed my first day with no further issues. Saturday, I was excited to get some more work done as I knew I would be able to get ahead both Saturday and Sunday since the weekdays I wouldn't have much time to work on it. I couldn't get the course to come up, I tried everything I could think of, including "incognito". I decided to take a break from it and try again Sunday. Sunday, I had the same tech issues and the course was inaccessible. I became extremely frustrated and called the help line again, only to find that they do not have a help line over the weekend. At this point I lost all faith in this company and decided I wanted to get a refund and find another company that would have support when I needed it. Monday I called and was on hold for some time until I finally reached an agent who transferred me to their sales department where I immediately got a voicemail. I left a message expecting I would at least hear back by end of business since it was still early in the day. I also sent an email explaining the issue and attached photos and video of the problem. I heard nothing back. I called back today 3 times. Was on hold for 40 minutes the third time, only to be transferred to another voicemail. They have done nothing to offer a solution so I am seeking help in this matter.

  Business response

  07/18/2023

  We apologize for the technical issue OnCourse Learning was experiencing over the weekend into early part of this week. These system issues have since been resolved. However, I can see that a refund request was sent through to our ********************* in the amount of $309.65 for order #MG00096127. Please allow **** business days for this refund to be processed. Thank you!

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