ComplaintsforArchangel Device LLC

• Initial Complaint

  12/07/2021

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  On MOnday December 6, 2021 I recieved my new ******************** led light, I went on to the companies webiste and ordered a magnetic shirt alligator clamp mount which was advertised for $14.99.There was NO sales tax advertised, there was NO shipping costs advertised during the online purchase process, once the companies website took my order, which included my name, address, item, phone number and credit card for a final price of $14.99 at checkout and then a "Place order" button appeared, once I clicked it and ONLY agreed to and authorized the $14.99 purchase the next screen showed that they added another $10.00 in shipping fees, thus charging my credit card WITHOUT my permission another $10.00 for a total of $24.99, the light it holds is only $49.00, they charged me HALF of the value of the actual light for the spring clip.This is dishonest and a violation of the consumer false advertising act.

  Business response

  12/20/2021

  Hello

   

  We fully object to this complaint. Not sure what this customer's issue is, but we tried several times to help him, and also refunded his purchase in full when he became unruley and began to harrass our employees. 

   

  The screen shots he sent are inaccurate as they do not include the screen showing where he entered his shipping info (the shipping screen he sent it blank). Once this info is entered, a customer has a choice of what shipping they would like. Once they choose (either **** or ***** it shows them the shipping amount charged, as well as the entire order total, before the final checkout. This customer is attempting to confuse you by showing a shipment screen that is blank. If you simply go on our website and try to purchase an item you will see this is the case. 

   

  To be clear, we have processed hundreds of thousands of purchases through our website and this is the first complaint we have received of this supposed "issue". I would be happy to provide any necessary screen shots, however, if you simply try to recreate the "issue" this person is identifying on our website (which will take maybe 4-5 minutes) you will clearly see this is not the case. We can provide proof of his full refund of his order as well, even though we had no obligation to refund it. 

   

  Thank you for your time and consideration. 

   

  *****************************

  President & CEO

  Customer response

  12/20/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Clearly ***************************** is lying and fixed the website due to my complaint.

  Also if they are so responsible and sold thousands of units, then why does ***************************** go to such an extent that he purposely HIDES his company

  phone number? So you CANNOT call about order issues, cannot call about technical assistance and cannot call for order returns at all.

  He is hiding his company for a reason, its unethical, I equally trust that the BBB goes to the website to locate ANY SINGLE phone number at all.

  So why is he hiding and avoiding all the customers and the public then?

  What he is afraid of is that China will eventually take his product, reverse engineer it, and sell it for 80% cheaper since all the parts like the led's and circuit boards come from China anyway and he will be driven out of business.

  In fact they have already started by selling the same type of product on Amazon for 70% cheaper already.

  I am sure that the US Patent and **************** will reject their latest patent since they did not receive FCC approval for the usage of any radio frequency for their products future models, which could trigger pacemakers, vehicle equipment including radio frequencies, emergency systems such as On star and cellular bandwidths.

   

   

   

  
  Regards,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩