ComplaintsforPorters Borders LLC
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Complaint Details
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Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Landscape edging was installed on 8/30/23. The color which was chosen was not that color when it dried. I asked for a solution and a sealer was applied. However, the color stayed the same. Then, this spring I called and again asked for something to be done. After 2 more unanswered calls, there has been no response from the company.Business response
08/13/2024
Sorry your not happy with the color but it's the color you chose. The color card approximates the unsealed concrete color. We sealed it twice to get it a darker shade for you however red is a difficult color to change. We installed 411 jobs last season and this issue never occurred once.Customer response
08/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.] Porters Borders offered no solution to this problem. I was hopeful that they would. My dissatisfaction remains and the problem is still present. I may have to take other measures if the owner does not rectify the issue.
Regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.