12 Customer Reviews
Review from Richard R
1 star11/22/2024
Adams installed my Generac whole house generator a little over a year ago. A few months ago I noticed my generator was sloping and not balanced. I had been in contact with Leane ******** to schedule a date for the first maintenance appointment. I reached out to Leane and explained the situation and sent pictures showing the problem. Leane told me that she added to work order and it be taken care of at that time. When the technician was here explained that at box would have to be built for the generator to set on. The technician also said this should have been done at the time of installation. I've been in contact with Leane to find out when someone would out to fix this. Now I'm being told that this IS NOT a problem with the installation of the generator and to fix it I would have to pay $159 an hour to get this corrected. I can't understand why making sure the generator is installed on a flat sturdy surface is not part of the installation.
Review from Luke S
5 stars10/03/2024
I've used Adams for Electrical, HVAC, and Plumbing work. Their technicians have all had advanced skills and knowledge to solve any problem they faced. The kindness and care for our home by the team at Adams is unmatched! We will continue to utilize their excellent services.Review from James C
2 stars09/16/2024
Recently, our local dealer was purchased by Adams and we have seen an instant decline in service and support for our Generac Generator. It is now mid September and we called for service at the end of July with the unit alerting soon after. Were told someone would call in a couple weeks to schedule but no communication and that there were only 2 technicians? I dont find this a comforting excuse from an emergency responding service company to say the least. In the past, if a tech could not come or call, we heard from the President himself. That was customer service! Take over growing pain most likely as the guard changes. From the size of this company I should hope its corrected soon.
Adams Electric Inc. Response
09/20/2024
Thank you for your feedback on your recent experience with Adams. We strive to provide excellent service as Excellence is one of our core values. We apologize that your experience fell short of that. We also appreciate you making us aware of what occurred so we can take immediate action. Please know that a member of the team will be contacting you.
Review from Katie M
5 stars09/11/2024
Adams provides quality products and services with excellence, and their team of professionals put a significant amount time and care into ensuring your needs are met.Review from Maria F
5 stars07/08/2024
If we could give more than 5 stars we would. From initial consultation to finishing the installation this company knocked it out of the park. You just cant ask for better! Exceptional service!Adams Electric Inc. Response
07/09/2024
Thank you so much for your wonderful review! We're thrilled to hear you were happy with our work. Your kind words mean a lot to our team. If you ever need anything else, we're here for you and appreciate your business!Review from Mike G
5 stars08/21/2023
I first became acquainted with Adam's electric when I needed some electrical work done for a business I owned in lake Geneva. They were professional showed up on time and their prices were fair and reasonable. So naturally when I needed a water heater and a water softener I called on Adams. Once again their service was professional fair reasonable and they showed up on time. We're looking at putting in a backup generator on my home and when the time is right I'll be getting acquainted with their generator division. Keep up the good work Adams.Adams Electric Inc. Response
09/28/2023
Thank you so much for trusting us!Review from Casey H
5 stars08/09/2023
Adams recently came out to repair a leak I had with a pipe in the garage. I called them last minute and the office accommodated my request and sent out Brett, a Master Plumber. He came and explained what he found, what he was doing to fix it and then reviewed with me all that he did. I felt like he actually cared about my issue and finding. a solution. If I ever have another issue, big or small, they will be my first call.Adams Electric Inc. Response
08/16/2023
Thank you for trusting us!Review from David T
5 stars03/23/2023
Adams installed our Generac generator this winter. They did a great job. They were very professional and a pleasure to work with. They kept us informed as to when they would be here and were always on time. I would definitely use them again.***********************Adams Electric Inc. Response
03/27/2023
*****,Adams Generators would like to thank you for taking the time to post your positive experience with our team. Adams works hard at providing the best possible customer experience, one customer at a time. We hope you are enjoying power peace of mind with your new Generac Generator.Review from Casey H
5 stars03/15/2023
Adams Electric came out to install some lights and troubleshoot some outlets that weren't working. The entire team from scheduling to the electricians were helpful, communicating along the way and did amazing work. They even left my home cleaner than they found it!I'd recommend them to anyone looking for electrical, hvac, plumbing work within 45 minutes of Elkhorn.Adams Electric Inc. Response
03/16/2023
*****,Adams Electric would like to thank you for taking time to post your review on the Better Business Bureau website. Adams Electric strives to not only meet, but to exceed our customers experience and expectations. We look forward to serving you in the future.Review from Richard P.
1 star11/01/2022
I gave Adam's one star. but they don't deserve even one. Over a period of two years we have found Adam's to A) not keeping us informed when we waited for service B) making appointments and then not showing up on the day and not even the consideration of a phone call C) giving us a cost for service and when the time came to do the service dining this price. Over the last two years the person making service dates has changed three or four times, so apparently Adam's has internal management problems also. I cannot recommend ADAM'S ELECTRIC for Generac Generators service or installation.and we will never contact them again. The way Adam's conducts their business is not,in any way, the way any customer should be treated. Please do your research before contacting Adam's.Adams Electric Inc. Response
08/16/2023
*******, thank you for your feedback on your experience. Excellence is one of our core values and it appears that we have fallen short with our interactions with you. One of the things we are most proud of is our people and we've added some incredible resources to our team, both in the field and in the office over the last few years. I hope we have the opportunity to earn back your business in the future - please know we stand ready to serve if the need arises.
Customer Review Rating
Average of 12 Customer Reviews
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