Business ProfileforMercury Marine

No individual should purchase a Mercury product unless they plan on buying a new outboard for every breakdown, or adaption. I purchased a 9.9 Pro Kicker NEW in March of 2024 and additional warranty. The product is advertised by Mercury for use with Tiller, or remote controls. I ordered a Mercury Conversion Kit 895284A01 Conversion Kit for this engine to run it as the primary propulsion on a pontoon boat. The kit originally had a release date of April 8th 2024, then was pushed to May 12th, then May 31st, June 21st, and after calling Mercury customer support today, I was told there is no information on any release dates for this Kit, and there is very low demand. I asked the Rep if Mercury would hold the start date on my Warranty until the unit is actually put into the water, answer "NO". I asked if they could send a partial kit, so I could at least setup everything less the Electric Solenoid Choke, and use this product, the answer was "NO". I asked if he could tell me what specific parts were not available, the answer was "NO". I asked if he could give me the contact information for their supplier, the answer was, "NO". I did not spend big $ on this engine its a $3K engine, and $1K conversion kit. Mercury has shown me the absolute poorest customer service and support for their product. Offering no options or solutions for my specific problem. I will most likely cut my losses sell this outboard and buy from another manufacturer. DO NOT BUY MERCURY!!! let them cater to the big box stores for mass sales. I have received absolutely zero value for my investment in this product.