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Complaint Details
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Initial Complaint
10/20/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I signed up for a one time core-aeration last year for my lawn. This year on 9/13/2023 they showed up and started doing my lawn again. I talked to the individual doing it, and told him I did not ask or what the service, he said there was no payment due and he would notify his manager.Today, 10/20/2023 I received $116.26 bill for the service. I called customer service and the person was very rude and stated he would send it to collections and that I had signed up for yearly service. This business is super shady and I wouldn't recommend anyone to do business with them.
Business response
10/26/2023
************* ordered an aeration with Spring-Green Lawn Care on October 7, 2022 and the service was performed. All of ************'s service renew from year to year service to service. However since ************* only received one service in 2022, Spring-Green Lawn Care should have called him before. Because there was a communication failure on Spring-Green's part. ************** is not liable to pay the bill and Spring-Green has zero out and has his account cancelled.
************* has asked for refund but we do not show a payment was received. We ask that ************** doesn't send any payment in and we will take care of the bill.
Sincerely,
Spring-Green Lawn Care
Customer response
10/26/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. When submitting, there was not an option to select for "voiding the bill and not sending to collections". Thank you.
Regards,
*************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.