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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In May 2023 I started an account with ******************** out of ******** ** to purchase my used cooking oil from my tavern. Everything was fine for pickup per the sales rep. ***** the oil was not picked up, I contacted the company and was told there was a problem with the pick up on two different occasions and someone would call me. No one calls and the oil gets picked up. Within a few weeks Im paid for the pick up of the oil. At some point in September, someone shows up and picks up one of the barrels that was empty. I am never told why. On November 1, 2023 the truck comes and REMOVES the other two barrels full of cooking oil from my premises and I am not left any empty barrels to fill with used cooking oil. Later that morning on November 1, I call the company and ask whats going on. I wanted to know why the barrels were taken and why I dont have anything to put the cooking oil in. Im told someone will call me, no one calls me. I wait a month no one has called me. I have no barrels for used cooking oil. I called again on December 4, 2023. I ask again what happened to the barrels, I also wanted to know why I havent been paid for my used cooking oil, and Im told that my account is CLOSED and someone will call me. Its December *********************************************** Every time I call **************** Im told someone will call me. I tried on two occasions to call the sales rep and he doesnt answer his phone and theres no way to leave a message. I want someone to answer my questions Why were my barrels taken full of oil and I was not left empty barrels to refill.Why have I not been paid And why is my account closed.
Business response
01/24/2024
Good morning -
Our sales manager had a conversation with ***** at Cruise Inn yesterday, on January 23. Sanimax has taken responsibility and the steps to rectify the situation. If anything further is needed, please contact me.
Thank you!
***************************
PR Specialist
************
******************************************************Customer response
01/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
05/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We purchase a building that was a former restaurant on March 10, 2023. We are remodeling into offices and contact Sanimax to remove the grease dumpster via phone on April 12, April 14, April 19, April 22 and via email on April 25, May 1, May 11 and May 16th so we could effectively place our construction dumpster. I received an email on April 25th that indicated they've received my requests and would update me asap. The follow up emails sent May 1, 11 and 16 have gone unanswered. This is the ONLY communication I've received:From: ************************ [mailto:***************************************] Sent: Tuesday, April 25, 2023 4:04 PM To: ****************************** <******************************************>Subject: Grease Bin removal C151510 Hello, I am reaching out to let you know that we have received your requests regarding the container removal. I want to apologize for the delay and lack of communication on our part and not informing you of any updates we receive. I am working with dispatch here to rectify this for you as quickly as possible, I was informed that this address is not an area we frequent often and that is resulting in a delay, however I have informed the regional representative of this as well to ensure all bases are covered in getting this container removed. As soon as I have an update for you, I will reach out again. Of course if you have any other questions or concerns please do not hesitate to contact us. Thank you, *********************** **************** ******************************************************************************************************** **************************Business response
06/23/2023
As of yesterday, the situation has been resolved (see attached photos of the container being removed).
Regarding the events of the situation, we had a key person out on medical leave, and that led to an unfortunate process breakdown. In light of this, we have taken steps to better our process and prevent situations like this from happening again.
Customer response
06/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.