Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/12/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I entered into a **** contract with Skedaddle to remove the squirrels and other critters in my apartment building. I became very frustrated when the equipment used to get rid of the squirrels did not work. I have been in contact with the company on several occasions with no success or removal of the squirrels. I continue to have problems with the squirrels and will now have other animals getting in the house. This is now an extreme safety issue as my tenants have small children. I hire experts to assist with issues and have no luck with companies that follow through with fixing the problems.
Business response
06/08/2023
Hello! Thank you so much for reaching out through the BBB for your concerns. We're very sorry you're still experiencing squirrel issues! I reviewed your account and our last record of contact from the phone number on file was September 8th of 2022. We were at your property for a follow up inspection on that same day after you called and made a modification to the squirrel removal system in place. When we returned on 11/21/2022 for a routine quality control visit, we found no evidence of squirrels getting in at that time, but many areas of our screen had been removed by a third party and left in an unsightly manner. We tried to make contact via phone, and were only able to leave a message requesting updates if animal activity were to return. If we missed a call from you between 9/8/2022 and now, I'm very sorry and would love for the opportunity to get back on site to see firsthand the concerns you have about the squirrels inside or the other species of wildlife getting in the house. We guarantee our exclusion methods for life and if anything has gotten in through an area that we screened, it will absolutely be taken care of at no charge. We will reach out to you via phone but if you prefer an alternate method of contact, please feel free to reach out!
Marcus
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.