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Complaint Details
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Initial Complaint
02/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
As a small business owner, my company requires that I utilize the service of Everbrite for any business sign/displays. When I contacted Everbrite, I completed their survey and notified that I am an incorporated business. My sign was eventually installed; however, there were issues: 1) It was manufactured/installed incorrectly (see photos)2)Now I am being told that because ***************** (which they already knew) my sign is incorrect and doesn't comply with my company's guidelines. Everbrite corrected the manufactured defect; however, their "fix" is very unprofessional/shoddy. Now I have a sign which has gaps on the top post caps and have water seeping into the post. In addition, I was advised that my sign (which was recommended by them) does not meet my company's guideline. I would like to have Everbrite correct the installation of my sign that there is not water intrusion into the posts of the sign. In addition, I want Everbrite to have my sign be compliant to my company's guideline without any additional costs to me. They were clearly aware that I was incorporated so I have no idea why they would have me sign off on a sign that is not compliant. They are the experts in this field, and I relied on their expertise. I am attaching their quote/package which clearly shows that they were aware that I am an incorporated business. In addition, I am attaching photos to show the gaps on the top cap of my sign. Thank you.
Business response
04/15/2024
Customer Information:
***********************
************************************************** 08053
Daytime Phone: **************
E-mail: *********************
To Whom it May ************** has come to our attention that you have received a complaint from *********************** regarding product and or service(s)provided by Everbrite, LLC. He stated that Everbrite corrected the initial manufacturing defect, but claims that the solution was unprofessional/shoddy.
Our team has continued to work with ****************** toward a resolution of this matter. On Thursday, April 11, 2024, we communicated with him via multiple emails and spoke with him via Zoom. We are providing him with a plaque at no cost to ensure he is compliant with the incorporated standards with State Farm, and we are replacing the caps on ******** so that the sign is in new condition after it was modified by our installer. He was pleased with this resolution.
If you require any additional information, please contact me atCustomer response
04/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.THANK YOU VERY MUCH!! :)
Regards,
***********************Initial Complaint
10/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
In late November 2022 I contracted with Everbrite to to complete work on an exterior sign. They requested a deposit for half the total amount (approximately ****) in March 2023./ That was provided March 23 2023. As of today (October 5th) I have received no contact regarding the scheduling of this sign, when this sign will be completed, nor how my deposit will be return as they have not completed the task within their required timeframes.Customer response
01/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.