ComplaintsforTemple Builders, LLC
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Complaint Details
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Initial Complaint
12/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
During a home inspection of a home my wife and I purchased in August 2021, it was discovered that the faux chimney was not properly completed when the home was constructed by Temple Builders in 2016. As a result, the wood support frame within the chimney decayed, compromising the structure of the stone chimney and fully exposing the unprotected roof within the chimney to the elements. The sellers of the home immediately notified ****** Temple, president of Temple Builders, via email of this oversight. ****** was apologetic and accepted full responsibility for incomplete work. A short agreement was drafted and signed by the sellers, buyers and ****** Temple on behalf of Temple Builds obligating Temple to diagnose and repair the faux chimney within 90 days of signing, with Temple accepting responsibility for the full cost of repairs.The agreement was signed on August 17, 2021. The 90-day deadline was Nov 15 and no work has been performed. Every attempt to contact ****** has been unsuccessful. Over the last 4 months, ****** has failed to respond to numerous phone calls, voice mails, text messages and emails sent by me, the sellers, the seller's real estate agent and our real estate agent.I am in the process of getting quotes from other contractors to repair the roof and intend to proceed with the repairs to avoid further damage to the roof. The appropriate legal action will follow to hold Temple financial responsible. There are numerous scathing customer reviews posted on various social media platforms that describe a similar experience with ****** so my experience *** not be an anomaly. Accordingly, I would like my experience with Temple to be known for the benefit of future Temple customers.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.