ComplaintsforJacoby Waterproofing, LLC
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Complaint Details
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Initial Complaint
08/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a house in June 2018, which this company was hired to do foundation repairs and install waterproofing system. Basement has leaked consistently since purchasing the house. Learned it was under warranty this year after having other companies come give me quotes. Contacted this business to get them to live up to warranty. This company has failed to show you for appointments several times and wont come do the necessary repairs to the basement. Will have to hire another company to fix whatever it is they did do, as no one can figure out what exactly they did when the original work was doneBusiness response
09/12/2022
I was unaware of a problem at this house until this year and went to the house in June of 2022 to look at the drain tile system. At that time I did not have a specific date to return due to make the repairs. When I did have a date the customer said she was still getting bids and would let me know after that. She has not contacted me since then. I have every intent to repair the work that was done.
I should have been notified of a problem back in 2018, when she said it leaked consistently at that time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.