ComplaintsforMarshfield Furniture
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Complaint Details
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Initial Complaint
06/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased a sofa that was made by Marshfield Furniture. Within one year the sofa started to squeak when you would sit down.The sofa was sent back for repairs but nothing was done because they said they could not make the sofa squeak.This time a technician was sent to our home to make a video of the squeak. I saw the video and heard the squeak.Marshfield Furniture was sent the video and I was told that this was normal and acceptable.My complaint is for void of warranty due to bad/ poor components.I would like this sofa repaired.I would also like to ask Marshfield Furniture why someone would purchase a new sofa from them that squeaks? They claimed it was acceptable. We have owned many sofas over the years and we have never had this problem.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.