ComplaintsforVIP Nails Boutique, INC.
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Complaint Details
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Initial Complaint
10/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Friday 10//27/23 my husband went to vip nails in ********* to have a pedicure. I have a gift certificate for $45 that was issued to me on 12/21/19 it had it was expired 12/21/20. This was during covid. My husband tried to use it and the said it expired. My husband tried to explain that we paid for the card and it should be able to use it especially because of covid we couldnt use the service. They said no they took the gift certificate and ripped it in two. I sent him some information that gift certificate should be valid for five years this is through the federal government ftc. My husband went back and they said no. He got the gift certificate back.Business response
11/13/2023
Hello,
I am following up with you in regard to the expired gift card. The reason we did not honor the gift card is because it was expired. The gift card was only valid for one year after the purchase date, which is shown on the card as expiring 12/7/2020. Even though the gift card was purchased under previous ownership, we were still honoring them, if they were not expired yet. We even extended the expiration date an additional year until December 7, 2021, due to the ******19 pandemic for clients whom were not able to come in during that time before cards expired. While this may not be the answer you were looking for, we do want to let you know we appreciate your business, and hope this will not deter you from wanting to come back again. It may not be much, but we would like to offer you $10 off a service for a next visit. We apologize for the inconvenience this may have caused. Thank you for your understanding.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.