ComplaintsforDevil's Head Resort
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I made a mistake with an online booking for a golf tee time that was two weeks away. I immediately called the golf shop within minutes to notify them about my mistake and asked for a refund. I was told they cant do that. They are just going to take the $316 without providing anything.Business response
08/06/2024
We refunded this guest already.Customer response
08/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
08/30/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
False/misleading advertising They have a family season pass advertised on their website for $1199, but don't or won't actually sell it online, in person or over the phone. I have contacted them several times via phone and have been told every time that this is not available to purchase by anyone and never has been.Business response
09/01/2022
We are currently selling our Family season passes by email or phone. Our IT developer promised software that he could not produce. Therefore, we are manually processing the family season passes.Customer response
09/02/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
05/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I brought 2 Progression Session Ski lessons for my grandkids on Jan 14, 2022. Total $90.00 The next morning I called and canceled them before the 24 hours , they told me to look for the refund in 2 weeks.After multiple e-mails and then personality going there and then more phone calls nothing has ever been credited to me #****** & #******, Sun, Jan 16th, 2022 at 12:00 PMBusiness response
05/18/2022
We gave a refund.Initial Complaint
01/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My friend **** and I ride SnoGo ski bikes. Weve been riding them at *********** ski hill for 3 years. Up until last year they were the only ski hill in the area to allow them but last year Devils Head said we could ride them there and we went 8 times without any incidents or accidents.In July Devils Head sent an email offering a Monday-Thursday season pass for $199.00 and we both signed up. They took a $50 deposit out of our accounts at that time and $149.00 out in November. In December I drove there with my pass and the lift operator said no dice, I couldnt use it there. I went and talked to the General Manager, ***(dont know his last name)and he was under the mistaken belief that we wouldt be able to get on and off the lift safely, even though we did it a hundred times last year. So, since I dont ski or snowboard I said I would need my money back. He credited my account for the $150.00 and said he would credit the $49.00 shortly but that hasnt happened. Additionally, **** has not gotten any money back. He has called and left messages for *** twice and he wont return the call. I called last week with the same result.Hope you can help.-***
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,Open 24 Hours
| MMonday | Open 24 Hours |
|---|---|
| TTuesday | Open 24 Hours |
| WWednesday | Open 24 Hours |
| ThThursday | Open 24 Hours |
| FFriday | Open 24 Hours |
| SaSaturday | Open 24 Hours |
| SuSunday | Open 24 Hours |
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.