6 Customer Reviews
Review from Logan R
1 star08/22/2024
Customer service is terrible. I submitted a warranty claim and it has been a month since tracking link was generated and still nothing. Warranty claim Case Number:********Review from Mary P
1 star03/06/2024
This company is horrendous when it comes to "Customer Service". They offer a site and then it just shuts down before you can get a resolve. They do not put model #s on their product yet insist you provide said number! Several in my sewing group have the same issue with a Fiskars product and not one of us has been able to get past their 'form'. Simply horrendous business practices! We would like to recommend that NO ONE purchase products from such a despicable company. There are so many other decent companies to choose from.Review from Jill K
1 star08/23/2023
Bought Fiskars clippers and they are rusting after a few uses!! I have other clippers that are over 40 years old and no rust. Contacted their customer service and was told to clean the rust off...might take several tries...SERIOUSLY???????? They arent clipping easily because of the rust and they don't honor their guarantee. Will not be buying their products again!
Fiskars Brands, Inc. Response
08/25/2023
Sorry to hear you are having issues with your clippers. An email was sent out letting you know that your claim has been processed for a replacement tool to be sent out.Review from Bob F
1 star05/24/2023
Been trying to get a handle s**** for a jukebox knife for a year now .Case # ******** / ******** / ******** / ******** / ********. Sent all the pictures,cant get the correct s**** for the knife. This is a nice knife but the warranty is useless. No active phone numbers on the warranty email,the number listed gets you back to the warranty website to start the **************** againReview from Brian S
1 star07/01/2022
On June 4, 2022 I filed a warranty claim with Fiskars for a broken garden knife with lifetime warranty, photo included. I received an auto-response stating I'd receive tracking info for a replacement in 14-21 days. I did not. So on June 28th, I emailed them once again, asking for a reply. Nothing other than yet another auto-reply. I can't call this poor customer service, as that would be far too generous. I call this NO customer servce. It appears they don't care to honor their lifetime warranty, so remember that before buying any of their tools. By the way, they own other companies as well, such as Gerber and Waterford.
Review from Howard T
1 star12/05/2021
I filed a warranty complaint on Fiskars website Sept. 26, 2021, and did not hear back from them.Then on Oct. 27, 2021 I sent an email to their warranty **** per their website. Still have not heard back from them.On June 5, 2021, I purchased the Fiskars "Deluxe 39 4-Claw Stand-Up Weeder (UPC Code: ***** *****, Model # *******, Lot # ******, Mfg Date: ******) from Amazon.com. New.After using this 39 Fiskars 4-Claw Stand-Up Weeder for only an hour, I noticed that it had developed a lengthwise crack along 2/3 of the length of its orange sleeve. I attached a photo of the defective product to my warranty complaint on their website per their requirement to illustrate this. But because the item is so long, and they require the photo to be of the entire product (not simply the defective part), the photo needs to be increased in size to clearly see the crack.Since this has a Lifetime Warranty, I am concerned by their lack of a response. I own many Fiskars gardening tools, and am disappointed by this lack of a response. I have not dared use it since noticing the aforementioned crack, and would like for the item to be replaced with one that is new and not damaged, because otherwise I was pleased with it. If it had not been for the crack, and now the lack of a response to my warranty claim, I would have rated it 5 stars.Fiskars Brands, Inc. Response
12/06/2021
We do apologize for the delay has we hit our busy season early this year, I have processed a replacement order to ship ASAP. Once the order ships you should receive an email with carrier information.
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