ComplaintsforAll Season Lawn Care & Landscaping, Inc.
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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a seasonal contract with All Season ********* and paid in full $792.63 for 18 lawn cuts and 5 fertilizer lawn treatments. I received the 5 treatments, but only received 14 lawn cuts. They also charged me for pruning/shrubs/trees $150.00 on 9/10/2023 and on 8/18/2023. I never received this services as I pruned my own bushes. They were not on my contract and I never authorized them either These dates and charges weren't even applied to my account until after the season was over when I checked my account in January after receiving an e-mail about a pay ahead for the next season. It is funny how the manager, ******* called me in late October stating I had extra money in my account and asked if I wanted a fall clean up. I never responded to the message because I did my own clean up. Now they have me as owing a balance on my account of $139.91 due to the extra 2 charges for the pruning I did not receive. In fact am owed $160.09 for4 the lawn cuts I did not receive. I need to receive the payment back as I will not be renewing my contract for the next season and do not wish for it to be applied to another contract either. I have attempted to contact all season lawn care 3 times in the past 2 weeks. The first time they said they would be looking at my account and getting back to me with what they were going to do and they never did. I have since left 2 messages with no reply.. ****** was in a meeting the first time I attempted and they said she would get back to me. I called back later that day got ahold of her and that's when she told me the above on January 15th and have not heard back since.Business response
03/22/2024
Business states this matter has been resolved.
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Contact Information
Business hours
Today,Closed
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.