ComplaintsforGriffin Chevrolet

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Body Shop Formen/Body Tech for Corvettes, had my corvette for a year and agreed to have it completed in Jun 2023, when Sep 15, 2023 arrived I went to the dealership and complained to him and the Body Shop manager, I was very upset that he had my car for year and the work in the Preliminary Estimates was not done, the bumper still missing off my car, very few parts installed and the majority of the paint work not done. So, because I complained the Body shop estimator called me on Sep 19, 2023 and cancelled all $9,434.23 of the custom work for my corvette, he told me their going to put my car together enough so it runs and they want me to come get it, and they're going to charge me money too, after keeping my car for a entire year. I told the Estimator I should haft to pay anything for keeping my car for year. He told me in a email I will haft to take my car home WITHOUT THE ************* INSTALLED. So, the Body shop Formen was suppose to hook up my head lights, put the bumper on and the hood on, when I went to pickup the car on Sep 25, 2023 one headlight is not working, so the Body shop Manager asked me to leave the car overnight & on Sep 26, 2023 the headlight will be fixed, I returned on Sep 26, 2023 & the Body shop manager told me the Body shop Formen was too busy to fix my headlight and I 've been waiting a year to get my car back, so I told the estimator I am taking my car home the way it is, very rude to make me wait even longer for my car. So I paid my bill & took my car home without the headlight working. I remember buying a 2006 corvette from this dealership from ************************* in Aug 2006, I've been a customer of this dealership when it was on ************* in **** ********* Chevrolet, 21 years of customer loyalty and they threw out the bldg. told me take my car and leave without having $9,434.23 in work done. And had to take my car home without a headlight working, a safety problem

  Business response

  10/09/2023

  ********'s vehicle was in our possession for an extended period due to ongoing customer requests for additional work. Initially, ******** had brought his vehicle to our service department for some repairs. However, a disagreement with one of our technicians led him to decide to withdraw his vehicle from our service altogether.
  
  Subsequently, **************** approached the Body Shop ******* to discuss the possibility of custom work. The ******* agreed, although with the caveat of a weight restriction due to previous hand surgeries resulting from a past accident. **************** accepted these terms and began supplying his own custom parts, including aftermarket headlights that required wiring and several chrome-plated components that needed sublet services.
  
  Over time, **************** would periodically visit the body shop with additional requests, continuously expanding the scope of work and increasing the total cost to over $9,000 for the custom modifications. However, **************** grew concerned about the progress and questioned why the work was not completed.
  
  In response, the Body Shop ******* explained the hand-related limitations and offered the option of assigning another technician under his supervision to complete the work. ******************** demeanor turned confrontational toward both the Body Shop ******* and the office staff.
  
  After a discussion between both parties, it was mutually agreed upon that it would be best to reassemble the vehicle and have **************** seek specialized custom work elsewhere.
  
  The Body Shop Estimator subsequently contacted **************** and informed him that we would reassemble the vehicle and charge for the work performed thus far. However, **************** expressed a desire not to pay for any of the services rendered.
  
  The office staff explained to **************** that we cannot provide services for free and proposed two options: either paying for the work done so far, or taking the vehicle as is without the hood and bumper.
  
  During this time, **************** visited the shop and removed boxes of previously supplied parts. Any missing items led to allegations of theft against the body shop. All parts were eventually located, and **************** was invoiced for the reassembly of his vehicle and the work completed up to that point. 
  
  
   Later, **************** returned to pay the agreed-upon amount but noticed that one of the aftermarket headlights was not functioning. We assured him that we would investigate the issue without any additional charges. He agreed to this and returned the next day, opting to take the vehicle as is, even with one of the headlights not working.

   

  Customer response

  10/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  When the initial agreement was signed in Aug 2021, ***** the Body shop ****** had no problems with his hands or surgeries to his hands, he let my car set with no working being done listed on the Aug 2021 repair estimate for 4 months or longer, this work agreement pre-dates any hand problems.  He worked on his friends ******* & and was working on C8 with body damage, all the while my car seat outside body shop with no work being done.  This is when the body shop manager asked me for the lights off my car so he could use them on his 2012 C6 Corvette he owned, I told him then in Aug 2021 the lights had to be hooked up right away to make sure they worked.  I asked him to tell me a price he wanted to pay for them, but he wouldn't do it, so finally one day ***** he told me he would do work on the car for the lights, said he would paint the rear defuser, install door hinges, install the new headlights, paint & install the sway bars, this work was left off the agreement in Aug 2021 because it was a side deal with the body shop ******, which lead to more work being added, along with some paint work added that wasn't updated on the agreement, until Jun 2023 estimate was updated, since he had not done any of the work or started on the car yet.  When the Jun ************************************************ the Body shop managers office with ****** along with ***** present, again no mention of hand problems, reaffirmed to me the initial agreement made in Sep 2022 the car would be ready and complete by early Jun 2023, after no work being done he changed it to end of Jun 2023, with no work still being done, I complained to him in a text message to his cell phone ************ on Aug 11, 2023@7:16am, he promised me the car would be 3/4 finished in this text message, I text his phone again on Sep 11, 2023@8:12am, to find out if he was 3/4 of the way finished, he told me he didn't do any work, so I said I am coming up their Friday to see what's not done.  This is when I became upset to see that no work was done, work that didn't have anything to do with his hand injuries, car parts that only way one pound, like finish wires to the new headlights, wires don't weigh 5lbs, he was suppose to finish the headlights in Aug 2021, when he took possession of the headlights off my car, fender latches don't way 5lbs, stainless steel polished parts with an adhesive backing don't weigh 5lbs, this excuse of hand problems is just a bunch of made up lies... When ****** called me & I spoke to ***** on phone text to come and sign a updated agreement in Jun 2023, I asked if work was done, and he said no because the agreement was not updated, but their already was an agreement from Aug 2021, with work he had not done, I said to myself this guy will never stop lying, so I went ahead with and sign the new agreement in Jun 2023, even though I knew he was lying about the work in the Aug 2021 agreement... he could of done that work, without an updated agreement, again no hand problems mentioned.  I have almost 18  months of text messages from ******* phone agreeing to do the added work and also giving me excuses of not doing the work other then his hand problem which didn't exist at that time.  I don't want to use these text messages unless I haft too. His phone number is ************... I gave him gift cards for $50.00 from Summit Racing this gift card was customized with ********************* Name on it, I have proof of the gift card purchase & I gave him $100 in gift cards to take his girlfriend to Texas ** Brazil at ************ in ********* and this how he treatments me.... theirs screws that weren't put back on my car from the front bumper installation, see picture.. 

  I didn't agree to just having my car put back together I was told this is what was going to happen by ****** the body shop estimator, and I need to take my car to another shop to do what I wanted done, and I was going to haft to pay them too... I was told in the email pay or take my car home without bumper and hood on my car, this is not agreeing this is a threat not to put my car together.  

  And when it was discovered that the headlights were not working on Monday the day of pickup, ****** the Body shop manager asked me to leave the car for one more day and the lights will be fixed (Since Aug 2021 lights not working) So, I agreed to leave the car one more day after waiting an entire year, I had to still leave the car there again, when I returned on Tuesday at the dealership ****** the Body shop manager told me ***** the ****** didn't not even look at the car the whole day, once again ***** has neglected to do his job, dereliction of duty.... So, I didn't agree to take my car with the headlights not working, this was my only choice or chance of getting my car from this Body shop ****** with work unfinished.... Why would I again wait for him to do his job when ever he wants too, this was an insult not having my car headlights fixed so I can take my car home, this was no agreement, it was customer abuse... taking my car unfinished was the only option.
  
  Regards,
  
  *****************************

  Business response

  10/19/2023

  **************** brought his car in for a variety of custom work to be done and over the course of time it was here multiple items were added delaying the process. The General Manager  personally witnessed **************** bring in parts over the time his vehicle was here for work that was performed by both our Body Shop and Service Department .      
  
  
  We can confirm that ************** has had multiple surgeries on his hand over the last couple of years and has been on restriction.  Griffin Chevrolet  can't speak to any personal conversations or side agreements that were allegedly made. Also to our knowledge the former body shop manager didn't own a Corvette and wouldn't have needed the lights.  
  
  
   We're  sorry that we could not complete the work for **************** but after he accused us of stealing parts that were in a storage room (which we found) and demanded we pay, the decision was made to part ways.  Over the course of time **************** never reached out to the General Manager  with any complaints and frustrations. Sometimes a phone call and communication can solve most problems.  We were willing to fix the light while the car was here, but our General manager was told **************** didn't want to wait any longer and took his car
  
  
  Again, we're sorry it didn't work out, but we are not a custom shop and the majority of the work we do is for insurance companies. We are unsure of ******************** objectives with his complaint, but we wish him the best. 

  Customer response

  10/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear bel
  

  I never became angry over the missing parts, I expressed disappointment that they could not locate the parts.  In this email message (attached) I referred to the parts as being missing, not stolen, nor did I ever use those words to any Griffin Employee.  And ***** did have a 2012 100th Anniversary C6 Corvette Black that he sold, he even told me about the Black Trans Am you were customizing & he showed me your Black Trans Am too.  The email attached to this message, from ****** to me specifically says ********************* will be returning the headlights to me.

  I do not understand how leadership of a dealership could say things that are not true and are clearly documented in emails between I and the Body Shop Estimator... Someone is not being truthful to you and exaggerating my behavior on the day the parts were unable to be found by ******, ***** or ******, ***** told immediately told me the parts will be replaced or I would be reimbursed for them, so their is no reason for me to be angry over the missing parts, parts can be purchased again.  It's in the emails attached, I refer to the parts as missing, ****** says the headlights will be returned to me.  Why would ****** say the headlights are being returned if ***** never had them.... It's because he did have the headlights and he had the car the fit on too.

  I was bullied into taking my car without the headlights working, why would ****** the body shop manager tell me to come back the next day and ***** will have the lights working, and then I return the next day, only to be told ***** didn't even look at the car all day... It's a clear message he's not going to work on the car, which is what caused this entire problem... ****** even told me that at the Monthly staff meetings she attended, that questions about my car being their too long came up in the meetings, and it was said that my car should get finished, this what ****** told me... And if ****** hand injuries where a problem why would he sign a new Dealership Repair Estimate with the Body Shop Manager Present in Jun 2023, which I already provided a copy of?

  
  Regards,
  
  *****************************

• Initial Complaint

  05/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Had power steering repaired in November of 2021. Power Steering went out again December of 2022. Had a 2 year warranty but keep getting the run around on when parts will be available.

  Business response

  05/18/2023

  Dear ***********************,
  
  In reference to ID ******** that was submitted on 5/14/2023, Griffin Chevrolet has looked into this concern and found the following. Customer ********************* bought his ************************* Traverse VIN# ***************** in to Griffin Chevrolet and the vehicle was written up for service on January 4th, 2023 at 7:18 AM on repair order ******. **************** stated the power steering is hard to turn and was later dispatched for inspection to a ** ********* Service Technician. Once inspected, found the high pressure power steering hose failed among other related issues and non-related items quoted to the customer for repairs. At this time the Service Technician was approved to order power steering related components related to the customers concern to resolve the issue. January 4th, 2023  Griffin Chevrolets parts department found Part# ******** was on backorder through the manufacturer and would need to start a **** case to escalate our request for this part. January 4th, 2023 at 11:54 AM the request was submitted and assigned case# G01193803 with updates to follow as received from *************** Updates were as follow;
  
  January 5th, 2023 at 11:00 AM this case was sent to OEC for a second search for this part through other dealers with any dealer not willing to release this part to Griffin Chevrolet.
  January 13th,  2023 at 8:09 AM Part is going through the ** quality approval process and the anticipated time for competition is 01/23 but, supply chain will pursue all possible options and update when more info is available.   
  February 13th, 2023 at 3:56 PM There may be a possible long term issue with part ********, will continue to monitor **** case and will provide updates no later than 2/20, Case is not closed due to no stocking or accepting dealers.
  March 10th, 2023 at 11:46 PM Part is going through the ** quality approval process. The anticipated time for completion is TBD. Supply Chain will pursue all possible options and an update will be provided 3/24/2023.
  April 5th, 2023 at 11:58 AM There may be a long term issue with part #******** not available at this time. We will continue to monitor your **** case and provide an update no later than 4/19.
  
  As of May 16th, 2023 12:49 PM the part is showing In Transit with an estimated delivery date of May 22nd-June 5th, 2023. We will continue to monitor this and will repair the vehicle when the part is received here at Griffin Chevrolet.  

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my tuck on 1/10/2023. The day I purchased it I had to bring it right back. Since then I have found out that not only did Griffin hide they put a new battery in. They have done the Turbo charger and I don't understand what else. I have contacted **, Griffin, ********* ************************** The ticket ID for them is ********* and the ** one is 9-9578755157. I am in the hole $31,442.90 from deposit, $15,000, rebates $4,250, 2 car payments @ $722.95, then the lift that came with my purchase which is which they call UPFIT (assuming lift) $8,250 and ZIRIDUM X4 was $2,497. This is not right it's a lemon even ** customer service says it. Attorney General of ********* says it. I want my money back so I can purchase a new truck that will actually run.

  Business response

  03/30/2023

  Hello ******, 

  Thank you for bringing these issues to our attention. We're sorry you're having troubles with your new Silverado.  We will work with you and ************** to come up with a resolution. We understand your frustration living in ** and the local dealerships not having any loaner vehicles available so you didn't drop your truck off.  After your issues were brought to our attention, ******************* ****** GM) authorized a loaner and we picked your vehicle up for repairs and dropped a loaner off for you.  We are confident we will figure out what's wrong with your truck and get it repaired and returned to you as quickly as possible.  If you have any further concerns please reach out ******************* directly at ************************************

  
  
  Thanks for your patience

• Initial Complaint

  03/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  08/06/2021 i went to purchase a car i delt one person who told me it was the only car i could recevied and after getting the car i notice right away things that were wrong with it and not what he said it was and how i didnt want this car and was told this was my ONLY option. I was told the car was a sport model and had turbo and it was not and instead it was a S model which is a basic car also had a chip in the windshield and it stead of replaceing the windshield they had somone try to come fix it and i can still see the chip in the car after i also took the car to the dealership for motor sound and deatailing cause in was stains that notice all over the car and was told to bring it in so they can clean instead of getting into a different car as i sateted to the dealership and after i left i notice my bumper was damaned and still is i sent a message after my car was there recieved no responce from any one about it.was told i can bring the car back instead 6 month and get you out of it but then turned into 9 months then a year now its we can TRY to get you out. Also after asking if there was anythng wrong with car lease lean and so on i was told no. found out there was a goverment lease on the car which i was very unaware about.when asking the only person i delt with he stated to me that i should talk to a different dealership. i have stated i want to retuen this car from day one and was told i couldnt it was all that i could get and they cant help me anymore. they failed in very way to help me. they didnt honor anything i ask for instead i was ingored and lied to about the car i have now, and beacuse of that now I can not get out the car at all. i have tried everything. only time the dealership responded to me is when i made a bad remark against him then he decided to call me fianlly and only ask why i made a bad remark agasint nothing about th responce to the multipule issues and proplems to car and how i didnt want it unfair and unjustice

  Business response

  03/14/2022

  ******************** did purchase a vehicle here on 8/6/21, but the chain of events are slightly different than explained. On 8/6/21 ******************* came to the dealership to look at the fusion that we obtained financing on. Yes, this vehicle was not his "wish car." It was an "S" model as opposed to the "sport" model. He was shown the vehicle and he drove the vehicle. He was fully aware that it was NOT his "wish" car. ******************* still signed all the delivery documentation and took physical delivery of the vehicle. Please keep in mind that *********************** financial situation dictated that only this vehicle fit the parameters that the bank required. ******************* was under no obligation to sign all the delivery documents nor to  take delivery on 8/6/21. About a week later ******************* called and said he did not want the car. Griffin has no return policy and all the documentation had been sent to the bank already. ******************* was told that if he  makes all his payments and works on repairing his credit in ************************************************************************ 
  In regards to the windshield, I would be more than happy to put a new windshield in the fusion if that will make ******************* happy. If he can provide proof that we agreed to fix the front bumper I will also repair that also. 

  Customer response

  03/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ******************************* I have text messages from the very first 72 hours as stated I did not want this car I was under they impression that the car was a sport/** model as the sales person said over the phone I have also 3 witnesses that states this as well. When i ask about i was brushed off and ingorned. I said hiw i did not want this vehicle after dinding that out and i was told just keep it for 6 motnth to a year and well get you out of it or try to. I ask about the ** model that was the same price and they said no thisnwas my only otption however according to my fiance place it was NOT. Also when ask about the ****** i was told ot was clean. However it has a government lease that was on it which is not cool. I have over 150 messages from the time I received the car til now. I reported via email when my car was in waukesha getting looked at it was damaged no response was made to that also there was no offer to make things better no Appearance package was offered nor a different car. AGAIN I WAS UNDER The oppression that this was a sport model car and it is not

  Customer response

  03/15/2022

  On Aug 9 2021 and right after so with in 48 hours or so I noticed my car
  was not a sport model and was told what does it have to do with anything
  umm I was lied to about my car. Also the tires were bad I know I was scamed
  this is everything I ask about my car or issues was ignored

  Business response

  03/15/2022

  *****************:  We are going to have the General Manager of the store that sold you your vehicle (Griffin ***** reach out to discuss your concerns with you further.

  Customer response

  03/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************

   

  they lied about what kind of car it was from the start i was ingored in all matters about the car not being a sport  me also when i tried to return the car right after i found out the car wasnt the one i was told about they refuesed to help or take the car back and get the car i wanted i want the car that i was told i would have in other words give the car ii have now back and exchange for the one i was told i would get i have called in the past and received no call back until i involoud BBB and they  wanted to say to the BBB that we are talking and working out a deal which we are not i i ether want to excahgne my car or upgrade since this was a this whas deceptive and unlawful practices fraudulent action and was lied to about the car i have my next step will be to involve the *** in this matter if this cant get resovled and so on. if Hopfully we  can come to argeement sooner then later

  Business response

  03/17/2022

  An offer has been  made to purchase the car back from *******************. ******************* is to provide proof of child support lien being satisfied before we can move forward. 

  Customer response

  03/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************

   

  i will need a few days to make this happen as well as other things

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩