ComplaintsforHeiser Toyota

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2020 ***** Blazer on 09/04/2023. When I went to pick up the vehicle on 09/05/2023 the vehicle was not detailed, it was washed only on the outside the inside you could see crumbs fingerprints and whatever. I was told that they would detail it, I dropped my vehicle off on a Sunday evening went to pick it up Monday after work it was not clean. I called to tell them about my oil light coming on and the brakes malfunctioning, again no call back, so I called Heiser **** she called from another phone while I was on the phone to have them call me back to get my car serviced. I take my car in and they tell me my car has no oil and before the do anything they needed to change the oil (USE 1 OF MY FREE OIL CHANGES) which I don't believe they should have done. They tell me my brakes are good. I check the Carfax my vehicle has not been serviced since March of 2023, 6mo prior to me purchasing it. I speak to the service manager she tells me she's new to call and that she's going to have my car detailed and serviced. NO RESPONSE!!! I take it in for service issues AGAIN(ENGINE LIGHT) not 1x but 2x. they can't find anything wrong. I take it in again for oil change they tell me I need brakes and rotors. I call the ******************* he says they're gonna get my vehicle in for servicing, I HAVE NOT HEARD FROM HIM. I HAVE CALLED LEFT MESSAGES AND NO RESPONSE. I will be going to the media. This vehicle is $33000.00 and I can't drive it on vacation for fear of breaking down.

  

  Business response

  06/03/2024

  ****************** has spoken to guest this morning 6/3. *****'s main complaint is not having substitute transportation available. We have agreed to address the concerns she has.  We will contact her once a loaner vehicle is available. Here is the dialogue:

  ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

   [11:26 AM] *************************
  I asked a writer to reach out to her, I thought she already came in.[11:27 AM] *************************
  i'll call her right now[11:28 AM] *************************
  she came in april 30th 
  
  [11:29 AM] *************************
  
  
  [11:38 AM] *************************
  I'm on the phone with her she told me we did call her. says the problem has been with getting a loaner.[11:40 AM] *************************
  scheduling appt for when we have a loaner. she says she could not schedule before because we did not have loaners available and she needs to be able to get to work in the morning. her previous visits were for oil changes, says ***** was supposed to get her car cleaned and it wasn't cleaned. check engine light comes on sometimes when she's out and about running errands for 2+ hours. car is sluggish under 20mph. Car is under warranty. I'll have service reach out to schedule.

  Customer response

  06/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My main concern is to have the vehicle completely checked out. His response was the exact response when I spoke with him in early May. I fear that if this is closed out now nothing is going to change. 
  
  Regards,
  
  *****************************

  

  Business response

  06/03/2024

  I just corresponded once again with the General Manager,  *************************.  He has agreed to:

  1.  Complete Auto Detail (inside and out)

  2 MPI Multi-Point Inspection

  3. Fix Check Engine Light Coming On

  4. Fix Sluggish concern and jerky feeling while driving around 20 mph

  The vehicle is under warranty.

  Customer response

  06/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Regards,
  
  *****************************

  Customer response

  06/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me along with fixing the brakes.
  
  Regards,
  
  *****************************
  

• Initial Complaint

  04/14/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Date of Transaction: 3/28/2024 Dispute: Dealer applied/installed Auto Armor without our authorization Business did not respond to my emails or reach out to try to resolve this issue.Stock No: T50544

  

  Business response

  04/15/2024

  ***** acknowledged receiving this product multiple times during the transaction with a signature and date. Please attached deal documents.

  ***********************

  Fixed Operations Director

  Customer response

  04/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  Here are the issues that I see:

  1) The [Environmental/Perma] line shows $1,499 - What is this for? No clue, and I believe it is misleading and deceptive.

  2)  Why was ******* the only one who signed the form even though I am listed as the buyer???

  3) Why were we not given a copy of this form when we left the dealership that day? If we did get a copy you can bet that I would have been asking questions about the Environmental/Perma line item.

  From the complaint attachment: Auto Armor protection package added to 2024 Toyota Rav4 XLE Premium Purchase without our permission prior to delivery.

  We requested from **** that we get a copy of the negotiated price details when we left so we could review. We put down a $2,000 deposit to hold the vehicle for us. We reviewed what ***** had given us that weekend and found that the only thing we got was a copy of the window sticker.

  4) This is the only form signed prior to the date of delivery. 

   Regards, 

  *********************

  

  Business response

  04/17/2024

  From *********************-Finance Director:     There are clearly both signatures at the bottom of the Auto Armor Document.  Im not sure what else this gentleman is looking for, he signed for the product no less than 3 times clearly marked.  I have no idea why his wife signed the worksheet while they were working the deal. I will talk to ***** and ******* tomorrow and see if they remember this at all.  We send all paperwork to the customer via encrypted email but they may have gotten paper copies if they asked for them.

   

  Customer response

  04/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  Here is what my issue is.

  As was contained in the timeline that was included in the original complaint.

  When we came in to pick-up the vehicle and were in the signing is when I first learned that there was this charge for Auto Armor. I said that I didn't order that and I want it removed.  I was told that was too late because it had already been applied. In retrospect maybe we should have just said we don't want the vehicle, get our deposit back and leave but we didn't. 

   We never received a copy of the worksheet(s) from 3/23/2024 as was stated in the original complaint. There were 2 worksheets, one was signed but the other that had the scribbling on it was NOT. I have no idea what all of the writing means. Nowhere on that sheet is there a mention of Auto Armor (the $1,499 on the paperwork)? The Customer signature on that sheet was NOT signed (take a look at it). Also, neither sheet was signed as approved by the Manager.  Why did we not receive a copy of these worksheets? There is no way that we would be in the position we are in right now if we did. At least we would have been able to to review and ask questions.

  And trust me, there is nothing wrong with this gentleman.

  Maybe your forms and worksheets could be a bit more transparent so that anyone can understand them. Also, maybe you should make sure that the customer receives all the paperwork that they should get so that they can make an educated decision especially on such a large investment.

  I will also review this with my attorney should it becomes necessary.

   Regards,

   *********************

  

  Business response

  04/19/2024

  Please see attached letter regarding recent discussion with customer. 

  Customer response

  04/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  03/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I was attempting to buy a new 2024 Toyota Camry XLE stock #T50560 from Heiser Toyota about 10:00 AM on Saturday, March 16, 2024. I informed the salesperson , **********************************, that I was an out-ot-state buyer, who saw the car advertised on Autotrader.com and the Heiser Toyota website for $800.00 off MSRP. We negotiated an additional $200.00 off the advertised price and I was ready to make a $500.00 deposit to hold the car until the following Saturday, March 23rd. I requested a copy of the window sticker and a video of the car during the initial conversation. I received a copy of the window sticker and car video at 4:17 pm. ***** called at 4:45 pm, fifteen minutes before their closing, and informed me that I would have to pay a mandatory $******* fee for paint protection since I was an out-of-state buyer. She stated that if I lived in ********* that I could opt-out of this fee. Since I don't live in *********, I could not opt-out. I told her that I do not want or need the paint protection and would like to buy the car without it. She replied that only the corporate office could take off the fee and they were closed until Monday. ***** called on Monday, March 18, 2024 at 9:29 am to inform me that she had not received an answer from the corporate office yet, but even if they would remove the $******* paint protection fee, she could no longer honor our negotiated price. I have a copy of the dealer's website ad and a copy of the window sticker. Neither one lists a ******* paint protection fee. As a dealership listed as an Accredited Business with the Better Business Bureau, I would have expected them to honor the negotiated price and leave off the bogus $******* paint protection fee. I really wanted to buy this car from Heiser Toyota at our negotiated price, but did not want to be coerced by this deceitful tactic.

  

  Business response

  03/22/2024

  We reached out to the General Manager of Heiser Toyota.  Her response is attached as a pdf.

   

  Thank you,

  ***********************

  Customer response

  03/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [On Monday, March 18th, I received a call from ***** and she stated that she had NOT heard back from Corporate about waiving the $1499.00 Auto Armor fee. She NEVER at any time told me that she could remove that fee. Additionally, we had already negotiated for an additional $200.00 off the car's price.  During this same phone call, she RESCINDED the $200.00 off that we had already agreed upon.  I would like Heiser Toyota to take responsibility for using deceptive tactics on their customers.  As a side note, anyone who has researched Auto Paint Protection will learn that is unnecessary and is almost 100% profit for the dealership.]

  
  Regards,
  
  *************************

  

  Business response

  03/27/2024

  Please see the attached pdf for our response. This was composed by our Corporate Finance Director, ***********************.

  Customer response

  03/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  01/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was attempting to purchase a Toyota Highlander from Heiser Toyota in *********. Over the course of the conversation the sales person let me to believe that I would be able to write an out of state check to cover the difference between what I was financing and the purchase price of the car. I went through the paperwork process with them and after a couple of hours the finance manager said that they would not accept an out of state check. The finance manager offered to wrap the sale up on Tuesday after everything cleared and then drive the vehicle to the border to deliver it to me. I offered to allow them to do an ACH or wire transfer from my bank and they wouldn't proceed with that. I walked out. This was a humiliating customer experience.If they are unable to accept an out of state check for a sale they should inform the potential customer BEFORE they walk all the way down the sales path.I'm not interested in an apology from them but they should be held accountable in some way for treating a potential customer like this. It's shameful.

  

  Business response

  01/29/2024

  Below is a breakdown of ************************* time, and conversations, while at Heiser Toyota over the weekend.   
  
  ********************* arrived at the dealership at 10:53am, where he test drove our 2021 Highlander XLE. During the test drive he seemed to really like the vehicle but after getting back to the Heiser he told us he had another option to look down the street and if he came back that meant he wanted to buy our car.  He did leave but returned shortly and started negotiations. An agreement was reached quickly, and the visit was closed in the system on hour later as a sold deal.  Per the sales rep., after completing the credit application and talking about total money down she asked our finance manager to review our policies and options. It is normal for the finance manager to go into more detail with the customer regarding policies and compliance as they handle any personal information for each customer. 
  
  When the finance manager began talking about his options, ***** was not happy with the fact he could not write us an out-of-state check.  We offered multiple options to help him secure this vehicle. None of which he wanted to move forward with.  The options offered are listed below. 
  
  Complete all legal paperwork Saturday and wire transfer the down payment Monday. We would met the customer half way to deliver his vehicle once the funds had cleared. 
  Finance the total amount of the vehicle and we would discount any additional finance charges he may accure to due to having to finance the additional $16,000. Also explaining to him there is no pre-penalty payment and he could pay the total down payment directly to the lender. 
  Complete all the legal paperwork Saturday and once the funds are transferred bring the vehicle directly to him at his home, or place of business. 
  Finally, because he wanted to drive home with a new car, we offered to cover the expense of one of our rental vehicles for him to drive until the funds were cleared and then we would again deliver his new vehicle where he felt most comfortable. 
  
  While the finance manager was explaining to the general manager that ***** was still unhappy with the options, ***** walked into the office and said he no longer wanted the vehicle and that he would get the other option he had found.  He left without saying anything else to anyone. When the sales rep. tried calling ******************* we found out the number he provided was not his actual number. Later that afternoon, ***** did call Heiser back and said his wife liked our option more and that they were still talking about it.  He expressed his frustration to her about the overall time but nothing about the out of state issue. We did discuss that part of his overall time shopping was spent going back and forth between two different dealer locations and that is total amount of time at Heiser was about an hour.  Our system is time stamped and shows him starting his visit at 10:53, the deal being marked sold one hour later, and then unsold at 1:06pm.  He told us he would get back to us on Monday,1/29. However, the vehicle was sold to another customer later that day because he did have a contract or deposit securing it. Our sales rep. did reach out to let him know and asked him to see if we had any other vehicles he might be interested in and to let us know. 

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had my service done at heiser on 11/16/23. I paid for an oil change snd a tire rotation and paid $84+. When I got outside and checked my tires, nothing was done to it. They failed to rotated all my tires. So I went back inside and the rep followed me back out. Mind you i was there for less than ***** minutes only when the reps told me my service was done.He proceeded to called someone and after that. I gave him my carkeys. He then speeded off with it to redo what should have been done in the first place. I asked for a manager for which no one was available to give me as by explanation of why this happened. It was not a busy night at all and Im sure Heiser does have cameras that do record this. Im very upset about this false/fake service had i not **** my tires before going there. All this time while waiting for them to rotate my tires. No one came and apologized for their fake service. I mean if they were super busy maybe and maybe might be understandable but it was not. Theres no excuse for this horrible service.

  

  Business response

  11/17/2023

  ************ is probably correct in the fact that her tires did not get rotated.  I had a few guests with similar concerns on or about that time.  We have new advisors and new express lube techs, and most are Spanish speaking. The "Works" package should always include a tire rotation and one of our newer techs was not trained properly in knowing what "Works Package" included.  I apologize for the fact of no one conversing with her about this. I would like to extend a lifetime tire rotation offer to her for this vehicle.  She can simply print this document and keep in her glove box for future use.  I sincerely apologize for this happening.  I hope this helps.  ************************  Fixed Operations Director.

   

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this dealership on 9/9/2021. The car has been in the shop every other month because of the continuous issues that it has. Within the first week of buying my vehicle, the transmission went out and things have went down hill since. This dealership sold me a lemon. I have taken my vehicle to them so many times and I have only had this vehicle for 8 months. When I first purchased this car the transmission went out, in the mist of me waiting for the dealership to tow the car, it was burglarized. They had my vehicle for a month I didn't get it back until almost November. In November I took it in for front end suspension issues which was there since the beginning. I informed my service advisor of this and he stated that they would fix it, it wasn't so I took it in 3 more times for them to say the same thing that it was fixed and it has not been fixed. I still to this day have issues with the suspension in my vehicle. My vehicle steering wheel turs to the right. It has just been problem after problem and my issue is not only with their staff but the fact that I am a first time buyer with a actual dealership and my experience has been a nightmare. Every time I try to contact Heiser they never answer the phone, anytime I ask them important things about my vehicle and its warranty they give excuses. Heiser Toyota has never really fixed my vehicle and they continue to give me the run around. They sold me a vehicle that they only had in their possession for 1 day. They never truly fixed the issues with this car but contniued on with a sale leaving me with a lemon.

  

  Business response

  06/08/2022

  i have tried to contact the owner and have not returned my calls.  i will reach out to them today.  will find out what the concerns are and repair the problems.  if you are able to contact the consumer please have them contact me.

  thank you

  *****************

  *******************************

  ************

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On the 4th of April, 2022 my father was over charged by an employee of Heiser Toyota at *****************************************************************************. The employee willfully overcharged my father for 3 quarts of motor oil. My father went back a few days later and asked other employees to print out the price of the oil per quart and the base price was lower than what he was charged. The manager has refunded my father through check for the amount he was scammed out of, but nothing was done about the employee. That employee at a minimum should receive mandatory training on customer service or something to train them to not skim money from customers and the business. I would also like explanation why this was allowed to happen, what kind of training the manager is providing to make the employee think it is okay to violate his own integrity, the dealerships integrity, and violate my fathers bank account.

  

  Business response

  05/02/2022

  i have reached out to the consumer twice by phone and sent him a email.  at this point i have not heard back from him.

  thank you

• Initial Complaint

  03/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was at Heiser Toyota to repair gasoline leakage that resulted from an accident. The accident occurred on 8/26/2021. The other party is 100% at fault and accepted the responsibility for the accident. East-Side-Auto-Estimate.pdf which I uploaded with this complaint shows that this local body shop observed the gasoline leakage the next day. If the gasoline leakage existed before the accident, I would have got it repaired earlier. I am not interested in driving a car with gasoline leakage and put myself and the public at risk and waste money on gasoline. Gasoline leakage was caused by this accident. 3-experts-gasoline-leakage.pdf which I uploaded shows opinions of 3 experts who saw the pictures taken by Heiser Toyota. All experts confirmed that the accident I described can cause this leakage. At least one of them is an I-CAR instructor and information about him is included in *********I-CAR-Info.pdf which I uploaded. ******-book-quote.pdf which I uploaded has a quote from a book which confirms that fuel line can be damaged by an accident. If Heiser Toyota's diagnosis report says that this accident caused the gasoline leakage, ******************** which insured the party at fault will pay for the diagnosis and repair charges. Still ********************* at Heiser Toyota did not submit such a report to ******************** and billed me $613.14. This amount should be billed to and recovered from ********************. Also, (i) ********************* wanted to charge 88 dollars for a part that was available on the web site of Heiser Toyota for 59 dollars, and I had to prove this to him to get the price down. (ii) I told ********************* in advance that I wanted the old parts back, but he threw them away and said that this happened accidentally. (iii) ********************* did not send me pictures showing the completion of repairs. I had told that I wanted them. (iv) ********************* wanted to charge 45 dollars for just 5 gallons of gasoline. I have commented more on resolution in Resolution-addition.pdf.

  

  Business response

  04/06/2022

  vehicle was towed to our body shop for repairs.  when we went to move the vehicle noticed the fuel leak from the rear of the vehicle.  the vehicle was damaged in the front of the vehicle.  we towed the vehicle to our toyota dealer to have them look at the leak.  they determined that the leak was coming from the rear fuel line that connects to the fuel tank.  our service advisor and the tech determined that it was not caused from the accident.  they contacted the insurance company State Farm and they looked at the pictures and denied repairing the leak.  the customer contacted me and i told him that i did not know how the fuel line leaked but i would contact the insurance company and talk to them about the leak.  we contacted the company, and they again denied the repair on the fuel line because it was in the rear of the vehicle and the damage was in the front.  we explained that we did not know how the fuel line was torn but they insisted that they would not cover.  if you need anything else, please contact me.  

  thank you

  Customer response

  04/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

   

  I had told Heiser Toyota in advance that the insurance company was going to pay for the repair only if the diagnosis from Heiser Toyota said that the problem was caused by the accident that led to this insurance claim. The staff at Heiser toyota made a mistake in diagnosis when they said that this problem was not related to the accident. The staff members at Heiser Toyota who made a mistake in diagnosis were never held accountable. The insurance company denied payment because of the incorrect diagnosis from Heiser Toyota and told me that payment was denied due to diagnosis from Heiser Toyota. Four independent external experts looked at the photos of the damage taken by Heiser Toyota and confirmed that it can be caused by the type of accident in which my vehicle was involved and for which the other party was at fault and also accepted the responsibility. I already sent opinions of 3 experts to BBB and Heiser Toyota. I am uploading opinion of the 4th expert with this response. Heiser Toyota made no adjustment to the invoice despite their staff's mistake in diagnosis and negligence exhibited by disposal of the damaged part despite my request to give it to me that I had mentioned in advance. The diagnosis time and repair time are inflated and do not show the true effort needed to diagnose and repair. The response from Heiser Toyota conveniently ignored all this. I was told that my car was not going to be released without full payment. My car was used as a hostage to get more than 600 dollars from me unfairly. 

   
  
  Regards,
  
  **** Mali

  

  Business response

  04/08/2022

  we have told state farm that we do not know how the fuel line was torn.  we will be happy to talk to the insurance company again and tell them we do not know how this happened.  i have explained to the customer that he has more fluence with the insurance company than we do since he is the claimant.  if i can help further i will more than happy to.  

  Customer response

  04/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have received inconsistent responses from Heiser Toyota. *** service advisor at Heiser Toyota in charge of this work told the insurance company that the repair for which I was charged $613.14 was not related to the accident. This is seen on the first page of Heiser-Toyota-****-16-March-2022.pdf that  I have uploaded which this response.  This caused the insurance company to deny payment of $613.14 to Heiser Toyota and Heiser Toyota prompty recovered it from me since the insurance company was not going to pay them. ***n another person from Heiser Group told me that he told the insurance company that this problem was a part of the accident. Now in response to BBB, that person from Heiser Group says that how that problem developed is not known. **************History-*********.pdf which I am uploading with this response shows that this problem was not a preexisting condition. Since the service advisor from Heiser Toyota told the insurance company that this problem was not related to the accident, the insurance company went ahead and classified this as a preexisting condition (which is wrong) and denied payment.  *** service advisor at Heiser Toyota told me that he only sent photos of the damage to the insurance company without any opinion, but the invoice that uploaded with this response shows that he did incorrectly tell the insurance company that this problem was not related to the accident. That service advisor also threw away the damaged part despite my request to keep it for me. I had told this to him in advance. Heiser Toyota has made mistakes.  This work was really about replacing a part whose price was $59.32. *** service advisor at Heiser Toyota included excessive time for diagnosis and repair and charged $613.14. I had told the service advisor at Heiser Toyota in advance that payment was going to be issued by the insurance company only if the diagnosis said that this problem was caused by the accident. *** service advisor at Heiser Toyota is not competent enough to diagnose secondary damage, but he went ahead and provided incorrect information to the insurance company. I will consider this problem as resolved if Heiser Toyota sends me a check for  $613.14  or refunds this amount to my credit card. 
  
  Regards,
  
  **** Mali

  

  Business response

  04/13/2022

  ************** did let the advisor know that he felt the damage to the fuel line was not caused by the accident since the accident was not a major accident and the vehicle was hit in the front and the fuel line in question was in the rear of the vehicle.  i have talked to the adjuster from the insurance company on two different occasions and discussed with him that we did not know how the fuel line was damaged.  the insurance person told me that they were not going to consider the damage part of the accident and therefore not participate in payment.  i understand the customer's concern but we did deny payment.  if will help the customer we will pay for half of the repair as a goodwill gesture. i hope that will help the customer.  if this is satisfactory, please let me know and i will make arrangements.  thank you

• Initial Complaint

  02/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I test drove a vehicle and spent $150 on an inspection. My mechanic said that the vehicles monitors for stuff that would make the car pass emissions were not set, There was a coolant leak, and the brake parts were not lubricated. I spoke with the sales manager about this and the fact that the vehicle was overpriced by over $2,000. I was told That he had to speak with his manager and would get back to me. He never got back to me and after calling to check in I was told the vehicle had been sold two days after I tested it.

  Customer response

  03/16/2022

  I would like a check issued for the cost of the inspection since the business was unable to find a suitable replacement vechicle.

  

  Business response

  03/17/2022

  the vehicle was sold.  we do not hold vehicles.  we talked to the customer and they were looking for a different vehicle. we could not find a vehicle for them

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩