Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Purchased a dress. What was advertised was gorgeous. What was received was hideous and itchy and of amazingly poor quality. I tried live chatting with the company several times with no response. So then I emailed and they said they need a photo if damaged. It was just completely false advertisement. Plain and simple Ive uploaded 2 photos. First is what they advertised. 2nd is what I actually received.Customer response
01/10/2022
***************************ladynani1973@gmail.
com Sun, Jan 9, 7:15 PM (13 hours ago)
tosales,*******This is unbelievable. I even sent you photos of YOUR actual on line advertisement and a photo of what we RECEIVED. FALSE ADVERTISEMENT!! How can you possibly expect me to pay for shipping to get a refund for those rags that you shipped out????On Sun, Jan 9, 2022 at 7:12 PM sales <************************************> wrote:2224465-11031 ????Sorry for that, there are 2 options for you:(1) Option 1/ Return the item for 100% amount refund(This shipping fee is not our responsibilities and obligations.)Please tell me the accurate SKU number for the item you want to return.Return Address:Name: ******************* (057982098965 )Address: *********************************************, Qiubin StreetCity: Wucheng District, ****** City, *******************************Zipcode: 321000(If you want size exchange, we will not take extra fee to resend the exchange item to you. You just tell us the correct size and we will resend the exchange item to you asap when the returned unfitted item arrives.)NOTICE: CONSIDERING THE HIGH COST AND CUSTOMS DUTY, WE DONOT ACCEPT PACKAGES RETURNED WITH DHL/FEDEX/UPS OR ANY OTHER EXPRESS SHIPPING. PLEASE RETURN WITH CHEAPER BUT SLOWER METHODS LIKE *************** MAIL/AIRMAIL.When you send the returned package, the post office will send you a receipt, please tell me the customer's receipt (for example: ************** and write the order number with a note and send it back in the package (for example: NXXXXXXXX), We track the return locationPack and refund as soon as possible.(2) Option 2/ Keep the item for 10% amount compensationSo which option do you prefer?Customer response
01/10/2022
Hello! You have the wrong company. The business owner just called me. The business Im referring to is in *****.Here is the website link. Can you pls remove the complaint from the other business ?Thank you!--https://momycharm.com/products/momycharm-patchwork- tassel-rhinestone-irregular- gatsby-cosplay-sparkly-mini- dress?variant=42067277381876 cy=USD&gclid=CjwKCAiAz-- OBhBIEiwAG1rIOjBv_ lvUZrBrz4rjCkUNi3iYY4iZ7G4oOFf 18gK1F_taQmeq98_SkhoClBYQAvD_ BwE Let your hope keep you joyful, be patient in your troubles, and pray at all times.
(Romans 12:12)Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.