ComplaintsforTNN Concrete Coatings
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Complaint Details
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Initial Complaint
08/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
****************** installed a flooring system in my garage in 2015 . I noticed "blistering " underneath the coating in the fall of 2019. I contacted him in early 2020 but for obvious reasons ( covid ) they would not come out to look at it. They thanked me for my patients but we are now in Aug 2022 and I have made at least a dozen attempts to get them out here to just look at it but I get zero response. I thought these were decent guys so I'm puzzled as to why they won't return my calls.My contract with them clearly states 10 year warranty if the flooring system fails .Please help me in any way to resolve this matter. Thank you *********************Business response
08/23/2022
I have responded to the customer multiple times stating that the issue at hand is not covered by our warrantee and that I am not liable to fix the issue. We do not warrantee against moisture or contamination related failure as is industry standard. Its a concrete issue, not an issue with the coating system.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.