10 Customer Reviews
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Review from Boon X
1 star09/05/2024
After getting half a dozen estimates, we decided to go with ARC because they provided a detailed mid-range estimate. Boy, do we regret this decision to work with ARC. They tacked on additional charges for "additional" work without communicating (even though their contract says no additional work to be done without written agreement), their estimate was way off, and they put on the wrong siding size. At the end, the project costed ~25% more than originally estimated, which puts ARC way past the other estimates we received from other contractors. Rather than owning up to their mistakes, ARC only provided reasons why they're justified in tacking on the additional costs. Do yourself a favor and save yourself from a terrible experience by staying away from these crooks at ARC. The only good experience out of this situation was that their subcontracted workers (****** ************) did a wonderful installation. The ****** crew was also respectful, courteous, and pleasant to work with.Review from Sean F
1 star07/23/2024
I paid $8,500 to have a leak fixed on our roof that fixed flashing, ridge vents, soffits and an intake system. A short period after the fix and it rained again more water than before came through the roof. We called and had them come out to fix the issue by removing the rear intake system and putting in new shingles. A year goes by and have water come through the exact same spot as previously. When I called again saying the problem was not fixed I was met with the response that there was only a year warrantee on the fix and would have to have it requoted. After a conversation someone came out to assess the issue and found the shingles that were added after removing the intake system were either not installed properly or failed and were pulling up. He stated that they it was an easy fix and would do it for us since it was either a manufacturer issue or an installation issue. He then stated he saw bowing in the roof and quoted to have the entire roof replaced. Though he did give a discount it did not cover the cost of the original fix so in the end we would be paying more than a new roof would have been in the first place. He said he would call me back the next day to come up with a plan and date to have this fixed and after not receiving a call, I proceeded to call back twice with no responses. The work that was done seemed to be ok except for the shingle issue but do not believe that the correct fix was presented to us for the long run when the installers that came out stated "why are we doing this, we should just replace this". Overall initial experience with ARC was good. In the end I feel that we were not given the best option to fix our roof and am being pulled in for more money. The office was not willing to work with us on the issues at hand they installed and am getting radio silence with the same issue ARC supposedly fixed a year ago. I would not recommend ARC for your roofing needs and will not be going back for future needs.
ARC Contracting of Wisconsin, Inc. Response
07/24/2024
Hi ****!Could you give the office a call at ************ and we can go over your concerns further? Thank you!Review from Scot M
5 stars07/10/2024
Just had a roof inspection: Ben was wonderful to talk to! Experienced, knowledgeable and told us that our roof still looked great and had years left on it! (It's 22 years old this year and I wanted to know for planning purposes how it was doing!) The inspection was quick, at no cost, and we couldn't be happier, knowing that we have a company we can trust for an honest assessment! The reason we called ARC, we used them about 3 years ago for a siding warranty/replacement job. We were also pleased with that whole process! From start to finish, they provided us with exceptional service and answered all questions--even giving us a *pdf overview of our home with all of the measurements, including the roof, siding, windows, gutters. Very responsible company! I would not be afraid to contact them with any project related to roofing, windows, gutters, and siding!**** ********** *******Review from Rick V
5 stars04/23/2024
ARC did a fantastic job siding our house and completed it in a week. The team was very professional and excellent to work with. The project managers kept us updated on all stages of the project and offered suggestions.Review from Ken M
1 star06/29/2023
A shower that they installed only five years ago has developed a crack. Being under LIFETIME warranty, I contacted them five months ago. While they did send a rep to look at it, nothing has been done since, in spite of five phone calls. They actually suggested that I contact the manufacturer, which, in actuality, is their responsibility. To date, I still have a defect in the shower.Review from Greg W
5 stars07/22/2022
Class A work. The communication from start to finish exceed my expectations. I'm a first time homeowner and I had a tree land on the side of my house, so I called ARC to come and meet with my adjuster and hopefully begin work ASAP. They were able to work diligently with my insurance company, got material ordered within days, within 2-3 weeks material arrived and they got it installed within a day. Throughout the process I was notified every step of the way from materials being ordered, to when they would arrive and finally when the crew would come out to complete the job. Very grateful, I'd highly recommend them to others. My neighbors are using them now for a complete new siding and window face-lift.Review from Aan B
1 star07/14/2022
Didnt do job to code.I repeat didnt do job to code.Took them 5 months. Ordered a door wrong had to reorder it took over a month. The one door had electrical by it arc doesnt do electrical. And they didnt finish the inside trim of the door. I did both things myself.Im dumb founded why a contractor doesnt need the city to inspect the work but if I did it myself they would. But why is it I know what code is and they do not?!?Negative starts. Call someone else.Honestly I paid them 4300$ cash. Id take a refund for the 2000$.Review from Stacy R.
1 star06/11/2022
This company would get negative stars. It's been a year since they put my siding on. The crew that worked on my house didn't complete the job. They ruined my steel roof putting screws in it. All I've heard are excuses on many things that are wrong. I can't believe that some of the people that work there are capable of doing the job. I wouldn't refer my worst enemy to this place. Still waiting on the roofing material so I can fix my roof. Don't trust them to do it.F+Review from Rebecca C
1 star06/06/2022
Poor customer service - Scheduled an appointment for an estimate on a siding repair but no one showed up and no phone as to why. When a few weeks went by with no phone call I messaged them via Facebook. The message reply response I got was apologetic. The phone call I received a few days later was not and basically called me a liar. Stated they would not come out for anything less than $2500. They also emailed me all my phone conversations which ended with them telling me the warranty supervisor would call but he never did. They told me to go to Menards and hire a handyman. After my interaction with them they blocked me on Facebook which I find rude since I did not use any foul language or anything that was not truthful. I guess that means the warranty for the siding and windows I have is not valid. When I first used them which was probably over 10 years ago they were trustworthy and reliable but I would not use those words to describe them today.
Review from Joy T.
1 star01/13/2022
I was trying to give it a half star. We ordered windows, a door, a partial roof, and gutters, the first week of June. It is now mid January, and the job is not complete. They put the windows in wrong, they installed the wrong hardware in the door, and the gutters leak like a sieve. Avoid this company! Sloppy and unprofessional
Customer Review Rating
2.2/5stars
Average of 10 Customer Reviews
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