ComplaintsforXtreme Landscape Curbing LLC

• Initial Complaint

  10/19/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 3/13/22 **** from Xtreme Landscape Curbing came to my house to give me an estimate on the curbing I wanted done. **** told me I would need to put 50% down to get the 10% promo discount and group rate (my neighbor was also getting curbing done) and to lock in for a June install. On 3/15/22 I put down $1100.00 to lock in the discounts and install. On 6/15/22 I got a call from **** saying he was going to come and install the curbing on 6/17/22. On 6/17/22 my curbing was installed, upon completion **** told me it actually was 261ft not 230ft, he recalculated the bill and said he needed full payment that day, and he would be back in 2 weeks to seal it, which I paid. Later that evening I went over my bill and realized he didn't give me the 10% discount or the group rate, estimate was for 230ft @ $9.49/ft = $2183.00 (after discounts), the final bill should have been 261ft X $9.49= $2477.00 (I rounded it up 12 cents), I was charged $2743.00 for 261ft that comes out to $10.51/ft. $2743.00-$2477.00 = $266.00. On 7/12/22 I noticed there were 2 cracks in my cubing and I texted **** with the pictures letting him know he needs to look at this when he's here sealing, No Response. I have contacted **** on 7/26, 8/5, 8/11, 8/19, 8/29, 9/6, and 9/22 getting an excuse every time why he couldn't make it. On 9/22/22 **** said he would refund me $1.00 a foot so I could have someone else seal it, I responded back that I got an estimate and it was going to cost $400.00 to seal and fix the cracks. I told ********** would accept $500.00 and put this behind me, he said he would refund me only $400.00 and the check would be mailed out by 10/5/22, On 10/12/22 **** was asked where the refund was and he said "it was mailed out on 10/8/22". It is now 10/20/22 and still no refund check. The resolution I am looking for is $400.00 + $266.00=$666.00 to finish the job and get my 10% promo discount and group rate that is written on my estimate and signed by ****.

  Business response

  10/27/2022

  This refund has been issued for $400 via Venmo to his neighbor ***** who also had work done

  Customer response

  11/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  the business never responded to my complaint and the last email I received from you didnt ask me anything.  I want this reopened until I get my refund.
  
  Regards,
  
  ***********************

• Initial Complaint

  10/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  May 25, 2022, I issued payment for half of the quote to install curbing. Curbing was installed June 17th and owner advised he would be back in three weeks to seal the curbing. Over the next two days as it was drying three cracks appeared on the curbing in the front yard. I called owner June 19th to advise of the cracks and he said he would look at them when he sealed. Over the next twelve weeks I reached out to owner nine times because he did not return or contact me to make arrangements. He kept committing to a date however never showed up. Finally September 22 he advised he would issue a refund for $1/foot because he would not be completing the job. I had three estimates to finish the sealing and fix the cracks, with estimates up to $1200 (100 feet). I responded that $1/ft would not be enough to fix however agreed to accept $300 that would cover one of the estimates to seal and inject a filler in the cracks(not redo them as I requested but I wanted this resolved and not have curbing that looks terrible as it did for the entire summer), I asked for a refund by Oct 1st. He agreed to issue a refund by Oct 5th. Oct 9th I followed up as refund was not received. He advised he mailed it Oct 8th however to a different address on my street that does not exist. I asked to have it hand delivered by oct 14th or will be proceeding with small claims court and negative reviews. He threatened to cancel any refund if I took those steps and is no longer responding to me. I would like my $300 refund, and with losing all trust I would like a cashiers check instead of a personal or business check that I'm concerned would have insufficient funds. In addition, the curbing has messy edges that dried rough and pieces of the cement mixture all around the area that I had to clean up after they left.

  Business response

  10/19/2022

  These checks were mailed out. I am waiting for them to be returned before I issue different ones. If they were not delivered 
  

  Customer response

  10/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Business claims he mailed refund 12 days ago however it was mailed to an address that does not exist.  Instead of waiting for it to be returned, I suggest he cancel the check and reissue a new check and hand deliver to my address to avoid repeat error and more excuses.  Original commitment was to mail earlier however that did not happen. 
  
  Regards,
  
  ***************************

  Business response

  10/27/2022

  This A $400 refund was issued via Venmo to ***** his neighbor for the refund

  Customer response

  10/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The response is to ************************* complaint however I did receive the refund.  Thanks you for your assistance. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  10/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I hired **** to put in concrete curbing months ago. We paid him in full. After laying the concrete he said he would be back the following week to seal the concrete. He never came. My husband texted him multiple times and also left a voice mail and we never got a response. I found his company on ******** and sent him a message one month ago to which we finally got a response but no details as to when he would be out to seal the concrete. We attempted to contact him yesterday and today and we got no response. The weather is getting harsher which will damage the concrete if its not sealed. We have made it very clear that we need this completed right away. **** could also hire a different company to come seal it for us but it needs to be completed ASAP.

  Business response

  10/08/2022

  I responded to this customer this morning to her message from yesterday. I informed her that weve had to hold off on doing our ceiling due to the lack of help to try and get all the jobs done and then seal all of the jobs at the end of the season. I told her we would be out there in the next couple of weeks. I am operating with one other employee other than myself at this time. We are doing the best we can thank you

• Initial Complaint

  08/02/2022

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  On 12/14/2020 I paid Xtreme Landscaping and Curbing a down payment of $6,868 for concrete work to be completed in the summer of 2021. After several phone calls, in attempt to schedule this work, ****, the owner of Xtreme Landscaping and Curbing, failed to provide clear communication when he would arrive to complete the work. He then stated the work would be done the week of 7/4/21, at the end of the week we had not heard from ****. Following a text message inquiring about the work, **** then stated in a text message that he would be at our home on 7/19/21 at **** to start the work. On 7/19/21 at ****, I received a text stating he was canceling the job and would refund our money. After many excuses, by ****, including health and financial concerns, we entered a verbal agreement to on 8/15/21 that **** would pay us $1,000 immediately and then we would received $500 payments. This continued until 10/12/21 for the total of $5000 refunded. **** stated he would pay us $2,000 back come spring when he resumed work. Since January 2022, we have received 1 - $500 payment. While trying to communicate with ****, he does not respond to text or ***** requests for the remaining payments. The last payment of $1,368 was requested on 7/27/22, which would bring our total to the amount paid to him on 12/14/2020. I also sent a text on 7/30/22 stating we are hoping to close this concern ASAP, without any response to either the text or Venmo request.

  Business response

  08/29/2022

  I am limping along the best I can with the lack of help and work . I stated before I will pay them as. Can.provided the stop reporting me to different agencys and intentionally hurt my reputation. I cannot give a specific date for them.

  Customer response

  09/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  This is not about hurting anyone's reputation; it is about getting our refund for work that was not completed.  We have reached out in a variety of ways, without any response.  The concern about lack of refund returned and lack of communication continues. This has been going on for over 12 months, and **** has had our money for 20 months.  The lack of work and staffing, is not our concern, getting a refund and settling this is what we are looking for.  My concern is that there are many organizations that are currently hiring, if the lack of work is a concern, has he explored this to make this situation, right?  If we need explore legal assistance, that is what we will do.  I will anticipate that we have a plan from **** without any variation of this plan or further actions will be pursued.
  
  Regards,
  
  *********************************

• Initial Complaint

  07/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/1/22 **** the owner of Xtreme Landscape came to my home to provide an estimate for concrete curbing and a retaining wall. I agreed to put down a deposit on the concrete curbing in the amount of ****** paid by check. I told **** I could not agree to the vague retaining wall until I spoke with my husband. I received a carbon copy "receipt" #****** reflecting my down payment. There was no service contract provided indicating what his terms of service included and the receipt did not indicate any terms for a cancellation policy On 06/15/22 at 9:23am, **** contacted me via telephone and left a voicemail indicating he had my curbing project scheduled for 07/06/22. On 06/15/22 at 9:46am, **** sent a text message indicating to disregard the voicemail and he could get the curbing project done on Friday 06/17/22. I responded via text message at 9:52am indicating the 07/06/22 date left in his voicemail would be preferred because we were working on our retaining wall which needed to be done prior to the concrete curbing. **** responded at 9:53 stating "OK, thank you"On 06/30/22 at 6:29am, **** contacted me via text message stating "I had an opening tomorrow morning and he could get us in a little sooner if that works". I responded at 6:48am stating "thank you for the offer but I will pass, the July 6th date works best for us". **** responded at at 6:51am stating "OK I don't think we will be there on the 6th anymore. The schedule changed with the weather we have had. I will let you know as it gets closer". At this point, it seemed **** did not like the fact we were not accepting his attempts to come sooner than 07/06/22 to complete the curbing and all of sudden that date wasn't going to work for him anymore On 07/01/22, my husband ************************* contacted **** via telephone to cancel the curbing project and he requested our $****** deposit be returned. **** refused to refund the deposit and stated he already purchased the materials, which we hadn't even picked out

  Business response

  07/12/2022

  First of all this customer canceled his job one business day before installation. He called me late in the afternoon on Friday, 1 July they were scheduled for install on the ******** informed the customer when he called those materials for his job has been purchased and if he wish to cancel he would not be receiving a refund he would be receiving the materials that were purchased for the job. ********* state law states that the customer has 15 days from the booking of the job and paying the deposit to cancel without penalty this job was booked months ago and this obviously did not happen I did everything in my power to get this job completed I tried three times to get there before they were scheduled . I should actually be charging them for the whole job being that I lost a day at work because they canceled in short notice. please remove this complaint as it is not a Legitimate complaint. As stated to the customer I will not be refunding any money the materials are available for him to pick up I will be attaching the last conversations I had with him.

• Initial Complaint

  01/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Contacted business owner for estimate in March 2021. Agreed to estimate and made a deposit of $1000 at that time. I was advised work would be done June 2021. Contacted him 7/5/2021 via text as no work completed. He responded, "we will be to you as soon as possible." Business owner called 7/28/21 advising they would be out. Texted 7/28/21 pics outlining the area of curbing and pics of type of landscape stone to be placed. At that time, he also verbally agreed to place some stepping stones in the landscape stone area. I had already purchased stepping stones which were readily availble on the patio. Business owner came around 8/2 to start project. Received phone call from business owner on 8/4 regarding damaged skirting on the deck and advised he would pay to have fixed or would fix the area. Asked for the information on the deck material. I provided information via text on 8/5/2021. I also asked if the stepping stones could be placed as agreed. He stated in text message on 8/6/21 "yes sorry I forgot about them and they were not on the estimate." He requested final payment via paypal on 8/6/2021. Payment was sent via paypal on 8/6/2021 in the amount of $1060. Follow up text: Contaced business owner on 8/25/2021 via text to see when work would be completed. No response. 2nd text sent 9/5/2021. He responded 9/6 stating health issues with family member. He also responded "I get it taken care of as soon as possible"3rd contact: I texted him on 10/23/21 regarding work completion. No response. 4th contact: I texted him on 10/28/21. 10/28/21 business owner responded "I will be out at some point in the future to replace the deck piece that was damaged."5th contact: Text sent to business owner on 11/29/21 along with estimate from the deck company for cost to do the repairs ($300). To date, have not received any additional response from business owner. Damaged skirting has not been repaired and stepping stones have not been placed.

  Business response

  01/27/2022

  I will go get the deck piece and repair the damaged part. I will have this completed by February 5th as far as the placement of the pavers this service was not part of the estimate and was not brought up until the night before we were to do the job. I was not paid to put these in but *** is asking for money back for something she did not pay for.I will however have them place in the spring. I would just like this resolved. I have the right to have this opportunity to complete  this under ********* right to cure law.

  Customer response

  01/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me with the following additional stipulations:

  1.  I will not be providing any additional monetary payment to this business for the placement of the stepping stones.  If this would have been done when **** agreed, the night before starting the project, it would not cost any additional time/money (I had already purchased the stepping stones).  (Furthermore, he did not recall any of the project estimate which is why I needed to draw white paint lines for the area of the landscape curbing, take pickures of them and also pictures of the stone needed and send them the night before which also included an X in the place of the stepping stones, as he did not document this when he came out for the estimate.)  At this time, there needs to be stone removal and has increased the time to complete the project, thus the request for $100 as I would have needed to seek out another contractor to complete the work.

  2.  Since previous communication from this business has been vague and the owner has not previously indicated completion dates for any portions of the work with the exception of the response to this complaint, I would like the stepping stone work completed by May 1, 2022.

  Sincerely,

  *************************

  
  
  Regards,
  
  *************************

  
  

• Initial Complaint

  12/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  In April, 2021 i wrote a deposit check to Xtreme Landscaping Curbing LLC, for $900. I was told my project would be done in late June/July. I called and left 2 messages, two months apart, and received no response.

  Business response

  01/27/2022

  This for some reason was x ** out on the invoice so it was not put on the schedule by the scheduler. I have contacted the customer and explained the situation and apologized. I offered him a discount for the mistake. He is not interested in anything but his money back. I informed him that I could pay it back closer to spring when I have some income. 

  Customer response

  01/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************. I called him 3 times, and never received a response. When i gave him the $900 check for deposit, he said it would be in July that the work would be done. It's ******** and i don't have my money back, as i requested in October 2020. I'ts not my problem that he can't budget his money any better than that. Waiting any longer is not acceptable, period. This is a disgrace.

  Business response

  01/28/2022

  I would like to present another option. I previously asked if we could resolve this matter if I discounted the work. **************** was not receptive. I would like to offer to complete the work in the spring at a 50% discount. So the work will be done and *************** owes us nothing. Also the dates in his response are not correct. All of the claims above were in 2021. Thank you

  Customer response

  01/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************; ALL i want is MY MONEY BACK!

  Business response

  01/31/2022

  I have done all I can do to resolve this. If **************** is not interested than processing a refund will not be done until spring when there is cash flow and we are in an operating season. thank you

  Customer response

  02/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  He will be hearing from my lawyer. I did respond to your message, when i got it. His response is TOTALLY unacceptable.
  
  Regards,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩