ComplaintsforHydro-Air Technologies, LLC
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Complaint Details
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Initial Complaint
11/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a rainbow Air purifier in February. I loved it til the power head motor quit on November 4 a Saturday. I waited til Monday the 6th to call to get fixed. Hydro air said I had to send it in for repair. I did . Was picked up on that Tuesday. Heard nothing from them til today on November 22nd. They fixed it and will be sending it back to me for $15.00. Mean while I paid over $4,000.00 for the product. And been without it for a month. I feel that is totally unfair practice that spending that much They should have a quicker turn around on repairs.Business response
12/13/2023
Hydro-Air apologies for any inconvenience we may have caused. Our service department is working hard to keep up on any issues our customers have with their Rainbow products. We will be sending out a box of Fragrances, and 16oz bottle of Fresh Air. (A $65 value)
We will continue to work harder on serving our customers needs in a timely fashion.
Hydro-Air
Initial Complaint
01/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I did a demo ONLY for the purifier. I ended up signing for the vacuum. I felt highly pressured into getting it. The lady who did my demo neglected to tell me there was a 3 day cancellation on the rainbow vacuum. I have YET to receive the vacuum. I do not want the vacuum, and would like to cancel or when I do receive it, return it. The rainmate I got was junk and does not work. I refuse to pay thousands for a vacuum that will do the same. I just want to cancel, or return, and be done with it. I feel as if it shouldnt be an issue considering I was never told about th 3-day cancellation until I asked her to cancel it.Business response
01/14/2023
Hello *************** to the customers complaint. I am asking if she will remove her complaint. I have followed up with our sales representative and it seems she and the customer had a hard time delivering the product. She had originally unfortunately been turned down for getting our newest rainbow so we are helping her with a slightly older unit. We therfore do not have them to leave on hand. However we ship them but there must be a signer to collect the product given the value. It sounds like the customer now has her product and it has all worked out. If there is any further action required please let me know.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.